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Workforce Software Jobs in Apex, NC (NOW HIRING)

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Experience working with workforce management tools and software (e.g., NICE IEX, Verint, Genesys or similar). * Proven ability to analyze performance data and implement effective workforce solutions.

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Experience working with workforce management tools and software (e.g., NICE IEX, Verint, Genesys or similar). * Proven ability to analyze performance data and implement effective workforce solutions.

SAS

Software Developer

Cary, NC

Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information: To qualify ...

Sas

Software Developer

Cary, NC · On-site

$110 - $140/hr

Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information: To qualify ...

SAS

Software Developer

Cary, NC · On-site

Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information: To qualify ...

Sas

Software Developer - SaaS Software Engineer

Cary, NC · On-site

$110 - $160/hr

Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information: To qualify ...

pathwayRP

Software Engineer Manager

Durham, NC

Software Engineering Manager Our client's office is located in the heart of Downtown Durham, NC ... inclusive workforce. It is their policy to ensure equal employment opportunity without ...

Sas

Software Developer (Emerging Careers)

Cary, NC · On-site

$70 - $90/hr

Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information To qualify ...

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Workforce Software information

See Apex, NC salary details

$36.6K

$85.2K

$126.5K

How much do workforce software jobs pay per year?

As of Aug 21, 2026, the average yearly pay for workforce software in Apex, NC is $85,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $99,100.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Software vs HR Coordinator?

AspectWorkforce SoftwareHR Coordinator
Primary RoleWorkforce management and scheduling software providerHuman resources administrative support
CredentialsSoftware expertise, IT skillsHR certifications, administrative experience
Work EnvironmentOffice, remote, or cloud-based software developmentOffice-based HR departments
Industry UsageEmployers implementing workforce management solutionsHR departments across various industries

Workforce Software focuses on providing workforce management solutions, while HR Coordinators handle HR administrative tasks. They serve different functions: one is a software provider, the other a human role within HR teams. Understanding these differences helps organizations choose the right tools and personnel for effective workforce management.

What cities near Apex, NC are hiring for Workforce Software jobs?

Cities near Apex, NC with the most Workforce Software job openings:

Workforce Software jobs near you

Workforce Management Scheduler

Civic Credit Union

Raleigh, NC • On-site

$18.25 - $23.50/hr

Full-time

Posted 15 days ago

Job description

Description


CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 


ABOUT THE POSITION

This role will be responsible for ensuring the efficient and effective allocation of resources to meet our call center's service level targets. One will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.


NORMAL DAY-TO-DAY WORK

  1. Analyzes historical call volume data to accurately forecast future trends and staffing needs.
  2. Develops and implement staffing models to ensure service level goals are met.
  3. Creates dynamic staff schedules that align with forecasted call volumes and business objectives.
  4. Adjusts schedules in real-time to address unexpected fluctuations in call volumes.
  5. Monitors key workforce metrics, including service levels, occupancy, adherence, and shrinkage.
  6. Provides actionable insights from performance data to enhance operational efficiency.
  7. Addresses challenges such as surges in call volume or unexpected absenteeism with quick and effective solutions.
  8. Recommends staffing changes or process improvements based on thorough data analysis.
  9. Partners with operations teams to align workforce strategies with business goals.
  10. Trains and mentors team members on workforce management tools and best practices.
  11. Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

  1. Minimum 4 - 6 years of call center experience.
  2. Experience working with workforce management tools and software (e.g., NICE IEX, Verint, Genesys or similar).
  3. Proven ability to analyze performance data and implement effective workforce solutions.
  4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full-Time Equivalent).
  5. Excellent problem-solving skills and the ability to make decisions under pressure.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  8. Travel required sometimes.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

  1. Experience in financial services or credit unions.
  2. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  3. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  4. Ability to adapt quickly to changing demands and provide leadership during high-pressure situations 
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:  

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609 

careers@civicfcu.org







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