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Workforce Scheduling Jobs in Tennessee (NOW HIRING)

Akima, LLC

Account Manager

Chattanooga, TN · On-site

Workforce scheduling and staffing coverage. * Performance management and operational accountability. * The Account Manager shall ensure consistent implementation of security services at TVA ...

Surge Staffing

Workforce Supervisor

Knoxville, TN · On-site

$21/hr

The schedule will be Tuesday-Friday (10 hour shifts). PRIMARY FUNCTIONS & RESPONSIBILITIES * Effectively meeting the temporary help and/or training needs of a major SURGE Client * Delivers high ...

Surge Staffing

Workforce Supervisor

Knoxville, TN · On-site

$21/hr

The schedule will be Tuesday-Friday (10 hour shifts). PRIMARY FUNCTIONS & RESPONSIBILITIES * Effectively meeting the temporary help and/or training needs of a major SURGE Client * Delivers high ...

Orange Grove

Hiring/Scheduling Manager

Chattanooga, TN · On-site

$17.50 - $18.50/hr

Collaborate with HR and leadership on staffing trends, shortages, and workforce planning * Maintain ... Ability to work a flexible schedule as needed Physical Requirements * Successful completion of a ...

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Workforce Scheduling information

What is the difference between Workforce Scheduling vs Workforce Planning?

AspectWorkforce SchedulingWorkforce Planning
FocusAssigning shifts and managing daily staff schedulesStrategic forecasting of staffing needs over time
CredentialsTypically requires scheduling software knowledge and industry experienceRequires analytical skills, industry knowledge, and sometimes HR or planning certifications
Work EnvironmentOperational, day-to-day management in various industriesStrategic, long-term focus often involving HR and management teams
PurposeEnsure adequate staffing for daily operationsAlign staffing levels with future business goals and growth

While workforce scheduling focuses on daily staff assignment and shift management, workforce planning involves strategic forecasting to meet future staffing needs. Both roles are essential for effective workforce management but serve different purposes within an organization.

Workforce Scheduling jobs near you
Infographic showing various Workforce Scheduling job openings in Tennessee as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution.

Scheduler BR Workforce Management

acttoday

Blountville, TN

Full-time

Posted 26 days ago

Job description

Workforce Scheduler

Department: Workforce Management (WFM)
Reports To: Workforce Supervisor

Position Overview

The Workforce Scheduler is responsible for creating, maintaining, and optimizing staff schedules for a large call center of 12,000+ employees. This role ensures accurate scheduling to meet customer demand, achieve service level goals, and maintain compliance with labor agreements and company policies. The scheduler will collaborate with operations leaders and workforce management teams to balance efficiency, fairness, and employee satisfaction.

Key ResponsibilitiesScheduling & Shift Management

-Update and maintain Client IDPs

-Develop, publish, and maintain accurate employee schedules across multiple lines of business, shifts, and locations.
- Allocate shifts based on forecasted demand, staffing requirements, employee availability, and labor rules.
- Manage schedule changes, including shift swaps, time-off requests, overtime assignments, and exceptions.
- Ensure schedules comply with local labor laws, union agreements (if applicable), and company policies.

Real-Time Adjustments

- Monitor intraday performance and collaborate with real-time analysts to make adjustments to schedules as needed.
- Respond quickly to unexpected call volume spikes, absenteeism, or system outages by adjusting breaks, lunches, or reassigning staff.

Collaboration & Communication

- Partner with operations leaders, supervisors, and workforce planners to align schedules with staffing plans and service goals.
- Serve as a point of contact for scheduling-related questions and concerns from employees and managers.
- Communicate scheduling policies, guidelines, and updates clearly to employees and stakeholders.

Data Management & Reporting

- Maintain scheduling data within workforce management systems (e.g., NICE IEX, Verint, Aspect).
- Track schedule adherence, time-off balances, and exception codes.
- Produce reports on scheduling accuracy, utilization, and adherence to identify trends and opportunities for improvement.

QualificationsEducation & Experience

- High school diploma or equivalent required (Bachelor’s degree preferred).
- 2–4 years of experience in workforce scheduling, call center operations, or workforce management.
- Experience working in large-scale call centers (5,000+ employees preferred).

Skills & Competencies

- Proficiency in workforce management systems (e.g., NICE IEX, Verint, Aspect).
- Strong organizational skills with attention to detail and accuracy.
- Ability to balance operational needs with employee preferences fairly.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills, with the ability to react quickly in a fast-paced environment.
- Intermediate to advanced Excel or reporting tool skills.

Key Performance Indicators (KPIs)

- Schedule accuracy and coverage percentage.
- Schedule adherence and shrinkage management.
- Overtime and under-time utilization.
- Employee satisfaction with scheduling processes.
- Service level consistency.

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