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Workforce Scheduling Jobs in Oregon (NOW HIRING)

Point C

OR · On-site

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ...

Human Interest

OR

Support schedule adjustment requests from associates throughout the day and communicate adjustment ... Experience using workforce management software * Relationship building acumen Nice to have

IRCO

Workforce Development Sector Manager

Portland, OR · On-site

$74K/yr

... schedule FTE; FT/PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular NUMBER OF POSITIONS: (1) ... Workforce Development (Adult, Youth, and WorkSource N/NE) SECTOR/DIVISION: Workforce Development ...

Mosaic Medical

Staff Scheduling Analyst

Bend, OR

Partner with Human Resources and IT to ensure scheduling system configuration aligns with workforce policies and regulatory requirements. * Participate in the development and maintenance of ...

Mosaik Medical

Staff Scheduling Analyst

Bend, OR · On-site

Partner with Human Resources and IT to ensure scheduling system configuration aligns with workforce policies and regulatory requirements. * Participate in the development and maintenance of ...

Volare Health LLC

Scheduling Coordinator

Grants Pass, OR · On-site

$45K - $58K/yr

As the Scheduling Coordinator your role is to develop, implement, and monitor a scalable workforce management model for our nursing staff. Responsibilities : * Responsible for maintaining schedules ...

Volare Health LLC

Scheduling Coordinator

Grants Pass, OR · On-site

$45K - $58K/yr

As the Scheduling Coordinator your role is to develop, implement, and monitor a scalable workforce management model for our nursing staff. Responsibilities : * Responsible for maintaining schedules ...

Volare Health, LLC

Scheduling Coordinator

Grants Pass, OR · On-site

$45K - $58K/yr

As the Scheduling Coordinator your role is to develop, implement, and monitor a scalable workforce management model for our nursing staff. Responsibilities: * Responsible for maintaining schedules ...

Volare Health LLC

Scheduling Coordinator

Grants Pass, OR · On-site

$45K - $58K/yr

As the Scheduling Coordinator your role is to develop, implement, and monitor a scalable workforce management model for our nursing staff. Responsibilities : * Responsible for maintaining schedules ...

Teleperformance

Monitor established thresholds for schedule adherence, online states, off phone events (break and ... Workforce Management Analyst experience a must * Must have solid customer service skills * Must ...

Five9

OR · On-site

$232K - $243K/yr

We are seeking a Product Management Director - Workforce Engagement to lead the future of ... scheduling optimization with engineers as you are presenting strategic roadmaps to executive ...

Liberty Information Technology Limited

Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week ... The Workforce Strategy & Intelligence team within People, Purpose & Brand (PP&B) is seeking an ...

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Workforce Scheduling information

What is the difference between Workforce Scheduling vs Workforce Planning?

AspectWorkforce SchedulingWorkforce Planning
FocusAssigning shifts and managing daily staff schedulesStrategic forecasting of staffing needs over time
CredentialsTypically requires scheduling software knowledge and industry experienceRequires analytical skills, industry knowledge, and sometimes HR or planning certifications
Work EnvironmentOperational, day-to-day management in various industriesStrategic, long-term focus often involving HR and management teams
PurposeEnsure adequate staffing for daily operationsAlign staffing levels with future business goals and growth

While workforce scheduling focuses on daily staff assignment and shift management, workforce planning involves strategic forecasting to meet future staffing needs. Both roles are essential for effective workforce management but serve different purposes within an organization.

Workforce Scheduling jobs near you
Infographic showing various Workforce Scheduling job openings in Oregon as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution.

Workforce Manager

Point C

OR • On-site

Full-time

PTO

Posted 10 days ago

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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