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Workforce Real Time Analyst Jobs in Arizona (NOW HIRING)

Ability to analyze information and make sound decisions using quantitative reasoning. * Proficiency ... Real Time Trader I * Bachelor's degree in a quantitative, technical, or business-related field (e.g ...

We thrive on relentless innovation to exceed our customers' expectations while making a real impact ... As a Senior analyst, collect, process, and analyze contact center operational data to identify ...

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Workforce Real Time Analyst information

See Arizona salary details

$33.1K

$97K

$149.1K

How much do workforce real time analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for workforce real time analyst in Arizona is $96,985.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $119,700.00 per year, depending on experience, location, and employer.

What is a workforce real time analyst?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.

What are the key skills and qualifications needed to thrive as a workforce real time analyst?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How does a workforce real time analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

What job categories do people searching Workforce Real Time Analyst jobs in Arizona look for?

The top searched job categories for Workforce Real Time Analyst jobs in Arizona are:

What cities in Arizona are hiring for Workforce Real Time Analyst jobs?

Cities in Arizona with the most Workforce Real Time Analyst job openings:

Infographic showing various Workforce Real Time Analyst job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 2% Temporary, and 3% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $96,985 per year, or $46.6 per hour.

Real Time Trader Associate / Trader I

Phoenix, AZ • On-site

Full-time

Posted 12 days ago


Atlanta Public Schools rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Summary

The Real Time Trader Associate / Trader I assists the more senior Real-Time Trader to ensure that APS customers are provided with the most economical sources of energy by analyzing short-term market conditions and company generating resources.  The Associate will be limited to making energy purchases and sales under the direction of the Real-Time Trader and Real-Time Trader Senior levels.  Assist in the implementation of approved marketing strategies in real-time to maximize APS' bottom line profit.  Understand and execute all trading activities in compliance with Regulatory and Reliability standards and protocols.  Purchase and sell intraday natural gas for the system, when needed, to ensure significant imbalances do not occur.  Manage gas storage and assists traders in arbitrage opportunities.

Minimum Requirements

Real Time Trader Associate 

  • Bachelor's degree in a quantitative, technical, or business-related field (e.g., engineering, mathematics, economics, finance, accounting, business administration) or an equivalent combination of education and relevant experience, which may include internships or hands-on work in energy markets, system operations, or a related analytical environment. 
  • Demonstrated verbal and written communication skills.
  • Ability to analyze information and make sound decisions using quantitative reasoning.
  • Proficiency with computer systems, databases, software applications, and related technology tools.
  • Ability to perform effectively in a fast-paced, dynamic operating environment and work rotating shifts as required. 
  • Must successfully qualify on the gas desk within six months of hire.

Real Time Trader I 

  • Bachelor's degree in a quantitative, technical, or business-related field (e.g., engineering, mathematics, economics, finance, accounting, business administration)
  • And two (2) years related experience or an equivalent combination of education and relevant experience, which may include hands-on work in energy markets, system operations, or a related analytical environment. 
  • Demonstrated verbal and written communication skills.
  • Ability to analyze information and make sound decisions using quantitative reasoning.
  • Proficiency with computer systems, databases, software applications, and related technology tools.
  • Ability to perform effectively in a fast-paced, dynamic operating environment and work rotating shifts as required. 
  • Must successfully qualify on the gas desk within six months of hire.
Major Accountabilities

1) Project system load requirements and commit the most economical APS resources to meet customer demand as directed.
2) Analyze market conditions and as directed, purchase/sell energy to meet system needs, create customer savings, and produce margin.
3) Negotiate sales of energy as directed to other utilities and marketers in a real time competitive market environment as directed.
4) Continually review/comply with all Regulatory (ACC/FERC) and Reliability requirements (NERC/WECC/SRSG).
5) Continually monitor and analyze on-line generation to ensure sufficient system operation reserves are maintained.
6) Ensure that interconnected system and associated operating agreements, criteria and guidelines are met.
7) Provide complete and accurate documentation of all transactions, commitments, counterparty and Balancing Authority communications and events relating to the generation and marketing of APS Energy Resources.
8) Implement an optimum gas supply strategy program which maximizes supply at the most cost effective level.
9) Negotiate cash market gas purchases and sales.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Onsite: Requires work to be performed in the field and/or at an APS facility.  Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community. 

  • Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).  
  • Role types are subject to change based on business need. 

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