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Workforce Planning Manager Jobs in Florida (NOW HIRING)

Geico

Workforce Scheduling Senior Analyst

Lakeland, FL · On-site

Support workforce planning initiatives through data analysis and reporting. Stakeholder Management & Leadership * Serve as the primary scheduling partner for Operations and Workforce Management ...

Carrier

Demand Planning Manager

Palm Beach Gardens, FL · On-site

$96K - $192K/yr

We continue to lead because of our world-class, inclusive workforce that puts the customer at the ... About this role The SIOP Demand Planning Manager will have oversight of the regional Consensus ...

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Workforce Planning Manager information

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How much do workforce planning manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for workforce planning manager in Florida is $29.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.42 and $32.69 per hour, depending on experience, location, and employer.

How does a Workforce Planning Manager typically collaborate with other departments to ensure effective staffing strategies?

A Workforce Planning Manager works closely with HR, finance, and department heads to align staffing plans with organizational goals and budget constraints. This involves regular meetings to understand future project demands, skill gaps, and succession plans. By fostering cross-functional communication, the manager ensures that recruitment and workforce development initiatives are proactive and data-driven, helping the organization remain agile and competitive. Collaboration also helps anticipate challenges, such as talent shortages or changes in business priorities, allowing for timely adjustments to staffing strategies.

What is the difference between Workforce Planning Manager vs Workforce Analyst?

AspectWorkforce Planning ManagerWorkforce Analyst
CredentialsBachelor's degree in HR, Business, or related field; often with experience in workforce planningBachelor's degree in HR, Business, Data Analysis, or related field; often with analytical skills
Work EnvironmentStrategic planning teams, HR departments, corporate officesData analysis teams, HR departments, operational units
Employer & Industry UsageUsed in large organizations across industries for strategic workforce planningCommon in HR and analytics departments for data-driven insights

The Workforce Planning Manager focuses on developing strategic staffing plans and forecasting future workforce needs, while the Workforce Analyst primarily analyzes data to support workforce decisions. Both roles require analytical skills and HR knowledge but differ in scope and seniority.

What does a Workforce Planning Manager do?

A Workforce Planning Manager is responsible for analyzing and forecasting an organization's staffing needs to ensure the right number of employees with the appropriate skills are available when needed. They work closely with HR, finance, and department leaders to develop strategies for recruiting, retaining, and allocating talent. Their goal is to optimize workforce productivity, manage costs, and support the organization's long-term objectives by anticipating future labor demands and addressing any gaps.

What are the key skills and qualifications needed to thrive as a Workforce Planning Manager, and why are they important?

To thrive as a Workforce Planning Manager, you need strong analytical skills, an understanding of HR principles, and experience in workforce strategy, typically supported by a degree in business, HR, or a related field. Familiarity with workforce analytics platforms, HRIS systems, and data visualization tools, as well as certifications like SHRM or CIPD, is highly valuable. Excellent communication, stakeholder management, and problem-solving abilities help you influence decision-makers and drive effective planning initiatives. These skills ensure optimal staffing levels, improved business performance, and agile responses to organizational needs.
What cities in Florida are hiring for Workforce Planning Manager jobs? Cities in Florida with the most Workforce Planning Manager job openings:
Workforce Planning Manager jobs near you
Infographic showing various Workforce Planning Manager job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,789 per year, or $29.7 per hour.

Workforce Planning Manager

The Ritz Carlton Yacht Collection

Fort Lauderdale, FL • On-site

Full-time

Posted 18 days ago

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Key Responsibilities
Workforce Strategy & Planning
  • Develop and execute enterprise-wide workforce management strategies aligned with business goals and service level targets.
  • Own long-term capacity planning includes budget modeling, hiring plans, and scenario analysis.
  • Partner with Sales, Finance and Operations to align staffing plans with financial forecasts and growth projections.

Forecasting & Capacity Modeling
  • Lead short-term and long-term forecasting across multiple channels.
  • Build and continuously refine forecasting models using historical data, trends, and business drivers.
  • Conduct scenario planning to support peak periods, seasonality, and business changes.

Headcount & Staffing Optimization
  • Oversee headcount planning, ensuring optimal staffing levels to meet SLAs while controlling labor costs.
  • Analyze staffing gaps, shrinkage, and attrition trends to proactively adjust hiring and scheduling strategies.

Drive continuous improvement in workforce efficiency and utilization.
  • Scheduling & Real-Time Management
  • Ensure effective scheduling practices that balance service levels, agent experience, and operational constraints.
  • Oversee real-time adherence, intraday performance, and contingency planning.
  • Implement tools and processes to improve real-time decision-making.

People Leadership & Team Development
  • Lead, mentor, and develop a team of WFM managers, analysts, and schedulers.
  • Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
  • Establish clear KPIs and development plans for team members.

Technology & Process Optimization
  • Own and optimize WFM systems (e.g., NICE, Verint, Genesys, etc.).
  • Drive automation, reporting enhancements, and process improvements.
  • Ensure data integrity and reporting accuracy across all WFM functions.

Cross-Functional Collaboration
  • Partner closely with Operations, HR, Finance, and IT to align workforce strategies with business needs.
  • Provide insights and recommendations to senior leadership on staffing, performance, and operational risks.

Key Qualifications
  • 8-12+ years of workforce management experience in a high-volume contact center environment.
  • 3-5+ years in a leadership role managing WFM teams.
  • Proven expertise in forecasting, capacity planning, and headcount modeling.
  • Strong analytical skills with experience using WFM tools and data visualization platforms.
  • Deep understanding of contact center metrics (e.g., service level, AHT, occupancy, shrinkage).
  • Experience managing multi-channel and/or global contact center operations preferred.
  • Excellent leadership, communication, and stakeholder management skills.
  • Bachelor's degree required; advanced degree or certifications (e.g., Six Sigma, WFM certifications) preferred.

Key Competencies
  • Strategic thinking and problem-solving
  • Data-driven decision-making
  • Leadership and team development
  • Operational excellence
  • Change management
  • Cross-functional influence

Success Metrics
  • Achievement of service level and response time targets
  • Forecast accuracy and schedule efficiency
  • Labor cost optimization
  • Employee engagement and retention within WFM team
  • Continuous improvement in operational KPIs

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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