Workforce Now Jobs in Tennessee (NOW HIRING)

General Summary of Duties:

The Assistant Director of People + Culture supports the Director of People + Culture in leading the property’s people strategy and day-to-day People + Culture operations. This role oversees employee relations, compliance, payroll, benefits, talent acquisition, onboarding, performance management, learning and development, engagement, and workforce planning while fostering a service culture aligned with the standards of a luxury hotel. The position partners closely with hotel leaders to develop and evaluate policies, programs, and workforce practices that support business goals, associate well-being, internal mobility, and an exceptional guest experience.

Examples of Duties (include but are not limited to the following): 

• Assess learning needs and coordinate leadership development, compliance training, service-culture education, and career-development programs; monitor completion and effectiveness and coach leaders on applying learning in daily operations.
• Coach leaders on consistent performance management, progressive discipline, accommodation discussions, and employment decisions, ensuring actions are timely, well documented, aligned with company policy, and reviewed with appropriate stakeholders.
• Collaborate with hiring managers to assess staffing needs, maintain accurate requisitions, deliver an efficient and hospitality-focused candidate experience, facilitate compliant selection and pre-employment processes, coordinate onboarding, and monitor recruiting and retention outcomes for skilled and diverse talent.
• Lead and support fair, timely, and well-documented workplace investigations; identify trends and root causes; recommend appropriate resolutions; and partner with leaders on performance improvement plans and follow-up actions.
• Manage compliance responsibilities including leaves of absence, such as FMLA; workplace accommodations; workers’ compensation; employment authorization; unemployment claims; compensation surveys; required annual reporting; personnel-record retention; HR-system data integrity; and preparation for internal or external audits.
• Oversee payroll and benefits administration, including payroll review and reconciliation, timekeeping compliance, enrollment support, associate inquiries, coordination with vendors and shared-service partners, and timely resolution of discrepancies.
• Partner with property leaders on workforce planning, organizational structure, succession planning, high-potential talent identification, internal mobility, and retention strategies for critical and hard-to-fill roles.
• Partner with the People + Culture Manager on associate engagement, communication, recognition, and well-being initiatives; review feedback and survey results; identify trends; and partner with leaders on action plans that strengthen belonging, retention, and the associate experience.
• Prepare and analyze People + Culture metrics, including turnover, vacancies, time to fill, attendance, labor trends, engagement, and compliance indicators; communicate findings and recommended actions to hotel leadership.
• Serve as the day-to-day leader of the People + Culture department in the Director’s absence, supervise and develop department associates, maintain consistent service and response standards, and perform additional duties as assigned by the Director of People + Culture.
• Support compensation administration by reviewing job classifications, pay practices, promotions, transfers, and market data; maintain position control and partner with leaders to promote internal equity and alignment with approved budgets.

Position Requirements:

• A professional demeanor suitable for a luxury environment.
• At least five years of progressive People + Culture or Human Resources experience, including leadership responsibility in a luxury, full-service, or similarly complex hospitality environment; hotel operations experience is preferred.
• Availability to work nights and weekends as needed.
• Bachelor’s degree preferred.
• Demonstrated ability to exercise sound judgment, maintain strict confidentiality, manage competing priorities, communicate effectively with associates and leaders at all levels, and remain visible and responsive in a fast-paced, twenty-four-hour hotel operation.
• Proficiency in ADP Workforce Now software.
• Proficiency in English is required, with Spanish preferred.
• SHRM-CP or PHR certification preferred.

Typical Physical / Mental Demands:

• Ability to distinguish letters, symbols, and colors
• Ability to push or pull cabinets weighing up to fifteen pounds
• Capacity to manage emotional strain from consistent complaints and problem-solving needs
• Eye/hand coordination and manual dexterity
• Requires prolonged sitting, standing, and walking