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Workforce Management Jobs in Silver Spring, MD (NOW HIRING)

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Workforce Management information

See Silver Spring, MD salary details

$25.8K

$79K

$167.5K

How much do workforce management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for workforce management in Silver Spring, MD is $78,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What job categories do people searching Workforce Management jobs in Silver Spring, MD look for?

The top searched job categories for Workforce Management jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Workforce Management jobs?

Cities near Silver Spring, MD with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $78,998 per year, or $38 per hour.

Workforce Management Specialist (hybrid)

System One

Vienna, VA • On-site

Contractor

PTO

Posted 26 days ago

Job description

Job Title: Workforce Management Specialist Location: Hybrid reporting to Vienna, VA or Pensacola, FL Shift (Time): 8:00am - 4:30pm (local time) Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description: To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision. Responsibilities: • Create and modify schedules using WFM software • Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues • Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc. • Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals • Document and maintain SOP and reference tools/reports from scheduling software and other sources • Recommend procedural and operational guideline changes to improve operational efficiency • Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies • Evaluate departmental staffing needs, post open positions, and process department changes based on business needs • Maintain contact center, branch, collections specific abandon percentages by adjusting staff • Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines • Maintain staffing data in multiple databases • Track and update correspondence data • Initiate requests for promotions, separations, and permanent schedule changes • Track and update attendance and work ticket requests in the Workforce Software system • Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail • Perform other duties as assigned Qualifications: • Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS) • Exposure to workforce management environment • Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals • Ability to work independently and in a team environment • Desired - Familiarity with the organization's functions, philosophy, operations and organizational objectives • Basic skill maintaining accuracy with attention to detail and meeting deadlines • Basic organizational, planning and time management skills • Basic skill communicating with all levels within an organization • Basic skill exercising initiative and using good judgment to make sound decisions • Basic skill research, analytical, and problem solving skills • Basic verbal and written communication skills #M1 #LI-VH1 Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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