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Workforce Management Jobs in Silver Spring, MD (NOW HIRING)

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Workforce Management information

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$25.8K

$79K

$167.5K

How much do workforce management jobs pay per year?

As of Aug 7, 2026, the average yearly pay for workforce management in Silver Spring, MD is $78,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are popular job titles related to Workforce Management jobs in Silver Spring, MD? For Workforce Management jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Silver Spring, MD look for? The top searched job categories for Workforce Management jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Workforce Management jobs? Cities near Silver Spring, MD with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Silver Spring, MD as of July 2026, with employment types broken down into 79% Full Time, 12% Part Time, and 9% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $78,998 per year, or $38 per hour.

Strategic Workforce & Management Analyst

The Copper River Family of Companies

Washington, DC • On-site

$140K - $155K/yr

Full-time

Posted 16 days ago

Job description

Coho Consulting Group is seeking an experienced Strategic Workforce & Management Analyst to support workforce modernization, strategic planning, executive communications, and human capital initiatives at Mark Center in Alexandria, Virginia. The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic communications, stakeholder management, and data translation support to a client agency's Workforce 2030 Office.

This position serves as a key liaison between technical workforce data and executive-level decision-makers by translating complex personnel statistics, business intelligence dashboards, and workforce trends into clear, actionable insights and executive-level visual products. The Analyst will lead cross-functional working groups, coordinate stakeholder coalitions, support strategic workforce planning, and develop communications that advance workforce modernization initiatives.

Responsibilities (include but are not limited to):

  • Lead and facilitate human capital working groups composed of Federal hiring managers, HR specialists, and executive leadership.
  • Develop working group charters, agendas, action plans, and supporting documentation.
  • Capture key decisions, track action items across multiple directorates, and maintain accountability for follow-up activities.
  • Conduct post-briefing hotwashes and adjust working group priorities based on stakeholder feedback and emerging requirements.
  • Build consensus among diverse stakeholder groups to resolve staffing challenges and advance workforce initiatives.
  • Develop executive-level visual products, including comprehensive workforce matrices, master schedule timelines, force maps, and single-page executive charts.
  • Analyze and interpret Power BI, Tableau, and other business intelligence dashboards to identify workforce trends and strategic insights.
  • Translate complex workforce data into clear, concise, plain-language business insights for executive decision-makers.
  • Identify and analyze strategic staffing gaps and competency requirements within mission-critical occupations.
  • Draft executive briefs, white papers, talking points, presentations, newsletters, and other strategic communications materials.
  • Support development and maintenance of multi-year Strategic Workforce Plans aligned with applicable OPM human capital frameworks.
  • Develop internal communication plans supporting workforce modernization initiatives, organizational changes, credentialing requirements, and strategic milestones.

Essential Job Qualifications and Requirements:

  • Education and Certifications:
    • Bachelor's degree in Business Administration, Communications, Management, Public Policy, Human Resources, or a related field
  • Required Experience and Skills:
    • Six (6) to eight (8) or more years of experience in management consulting, project management, strategic communications, workforce planning, or a related field
    • At least three (3) years of experience directly supporting Federal Government clients
    • Exceptional facilitation and public speaking skills, with the ability to lead high-stakes meetings and manage complex group dynamics
    • Excellent written communication skills, including the ability to translate complex technical data and policy information into clear, concise, executive-level narratives
    • Strong diplomatic and consultative skills with the ability to advise and influence senior leaders
    • Experience interpreting workforce data and extracting insights from business intelligence tools
    • Advanced proficiency with Microsoft PowerPoint and Excel
    • Strong organizational, analytical, and problem-solving skills
  • Demonstrated Skills & Competencies
    • Strategic workforce planning and human capital modernization.
    • Federal workforce and organizational management practices
    • OPM Strategic Workforce Planning frameworks, including the five-step model
    • Federal GS-series classification structures and human capital initiatives.
    • Business intelligence tools such as Power BI and Tableau
    • Workforce analytics, including retirement eligibility, attrition, vacancy rates, and competency gaps
    • Development of executive-level visual products, dashboards, matrices, timelines, and workforce maps
    • Facilitation of cross-functional working groups and stakeholder coalitions.
    • Executive communications, briefing materials, white papers, talking points, and presentations
    • Change management communications and organizational modernization initiatives
    • Strategic planning and development of multi-year workforce plans
    • Advanced Microsoft PowerPoint and Excel capabilities for data organization, analysis, and visual presentation
Position Pay Range
$140,000—$155,000 USD

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River's Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: Benefits are offered based on employment classification and applicable contract requirements. Eligibility may vary by position.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.