ZipRecruiter

Log In

1

Workforce Management Jobs in Sandy, UT (NOW HIRING)

Mira Home

Workforce Management Specialist

Orem, UT · On-site

$20/hr

The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and real-time performance management of our Customer Care Center (CCC) within NICE CXone. This role ...

Aerotek

Workforce Manager

Erda, UT

$54K - $62K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Erda, UT

$54K - $62K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

The Results Companies

Workforce Specialist

Provo, UT · On-site

$78K - $78K/yr

This role provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. It will support processes to maximize work flow ...

NRG Energy

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

Vivint

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

NRG

Command Center Specialist

Lindon, UT

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

NRG

Command Center Specialist

Lindon, UT

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

NRG Energy

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

NRG

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

next page

Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Jobs in Sandy, UT

Workforce Management information

See Sandy, UT salary details

$23.8K

$72.6K

$153.9K

How much do workforce management jobs pay per year?

As of Aug 9, 2026, the average yearly pay for workforce management in Sandy, UT is $72,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $87,400.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What job categories do people searching Workforce Management jobs in Sandy, UT look for? The top searched job categories for Workforce Management jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Workforce Management jobs? Cities near Sandy, UT with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Sandy, UT as of July 2026, with employment types broken down into 81% Full Time, 10% Part Time, and 9% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $72,616 per year, or $34.9 per hour.

Workforce Management Specialist

Mira Home

Orem, UT • On-site

$20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 hours ago

Job description

About Mira Home - Pest Control:
At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don't have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed. Taking care of people is at the heart of everything we do, and that starts with our team. Mira Home exists to create peace of mind for your home, while nurturing a team where people grow, flourish, and become more than they thought possible.
The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and real-time performance management of our Customer Care Center (CCC) within NICE CXone. This role builds and maintains agent schedules, monitors real-time attendance and adherence, develops staffing forecasts, and tracks utilization and occupancy to ensure the center consistently meets service level goals.
This role is highly detail-oriented and lives inside our workforce management software daily, translating data into staffing decisions that keep the Customer Care Center running efficiently and our Specialists set up to succeed.
Pay & Benefits
Base Pay:
$20 an hour
Additional Benefits:
  • Health Savings Account (HSA)
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • HQ Building Perks

How You Win in This Role
Communication
  • Clearly communicate schedule changes, forecasts, and adherence expectations to Team Leads and Specialists
  • Translate WFM data into simple, actionable updates for leadership
  • Proactively flag staffing risks before they impact service level

Development
  • Help Team Leads understand how scheduling and adherence connect to team performance
  • Support the growth of scheduling and forecasting knowledge across the CCC
  • Continuously build expertise in NICE CXone's WFM tools

Alignment
  • Ensure staffing plans align with forecasted volume and business priorities
  • Partner with Customer Care leadership to keep scheduling consistent with company goals
  • Maintain a unified approach to attendance, adherence, and coverage standards

Innovation
  • Identify opportunities to improve forecast accuracy and scheduling efficiency
  • Recommend improvements to WFM processes as the business grows
  • Fully leverage NICE CXone's workforce management capabilities

Leading People
  • Influence staffing outcomes through data, clarity, and consistency
  • Support Team Leads as a trusted partner on coverage and performance
  • Help build a culture of accountability around adherence and attendance

Your Role in Action
Scheduling & Staffing
  • Build, maintain, and adjust agent schedules within NICE CXone to align staffing with forecasted call volume
  • Manage time-off requests, shift bids, and schedule change requests in accordance with staffing needs and company policy
  • Maintain accurate skill-based routing and queue configurations in coordination with the operations team

Forecasting
  • Develop and refine call volume and staffing forecasts using historical data and current trends
  • Support long-term capacity planning by analyzing trends in call volume, handle time, and staffing requirements

Real-Time Management & Adherence
  • Monitor real-time adherence and intraday performance, flagging and addressing schedule deviations as they occur
  • Track and report on key WFM metrics, including adherence, utilization, occupancy, and shrinkage
  • Partner with call center leadership to identify staffing gaps, coverage risks, and opportunities to improve efficiency

Reporting & Insights
  • Prepare and distribute regular reporting on attendance, adherence, and forecast accuracy to leadership
  • Identify trends and recurring issues affecting service level and staffing efficiency

Process Improvement
  • Identify process improvements within workforce management workflows and recommend solutions
  • Support onboarding and training on WFM tools and processes as needed

What You Bring to the Table
  • Strong understanding of workforce management principles, including forecasting, scheduling, adherence, utilization, and occupancy
  • Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment
  • Excellent organizational skills and high attention to detail
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Excel or similar tools for data analysis and reporting

Preferred Qualifications
  • Minimum of 1 year of experience in a workforce management role within a call center or contact center environment
  • Direct experience with NICE CXone or a comparable WFM/contact center platform
  • Experience supporting a multi-site or multi-location call center operation
  • Proficiency in Microsoft Office and Google Sheets

Alignment with Mira Values
  • United - Keeps staffing and scheduling consistent and aligned across teams
  • Caring - Builds schedules and coverage that set Specialists up to take care of customers
  • Intentional - Uses data to make deliberate, informed staffing decisions
  • Transformative - Continuously improves how the CCC forecasts, schedules, and staffs

Work Location
In person

Apply