ZipRecruiter

Log In

1

Workforce Management Jobs in Rochester Hills, MI

Stefanini

Workforce Management Consultant

Dearborn, MI · On-site

Stefanini is looking for a Workforce Management Consultant(Dearborn, MI) For quick apply, please reach out to Adil Khan at / We are seeking a Senior Technical Engineer to serve as a subject matter ...

next page

Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Jobs in Rochester Hills, MI

Workforce Management information

See Rochester Hills, MI salary details

$23K

$70.3K

$149.1K

How much do workforce management jobs pay per year?

As of Jul 13, 2026, the average yearly pay for workforce management in Rochester Hills, MI is $70,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $84,700.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In workforce management, high-paying roles such as project managers, operations managers, or senior coordinators can sometimes earn around $4,000 weekly, especially with experience and certifications like PMP or Six Sigma. These positions often require strong organizational skills, leadership, and proficiency with management tools but may not always require a college degree.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is the WFM salary?

The salary for a Workforce Management (WFM) professional varies based on experience, location, and industry, but typically ranges from $50,000 to $80,000 annually in the United States. Entry-level roles may start around $40,000, while experienced managers can earn over $100,000, especially with certifications in tools like NICE or Verint. WFM roles often require skills in data analysis, forecasting, and scheduling software.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like forecasting software. It requires strong analytical skills and knowledge of business operations, making it a stable career option with opportunities for advancement in various industries. WFM professionals are valued for improving efficiency and reducing costs within organizations.

How can I make 2000 a week working from home?

Workforce management roles often involve overseeing staffing, scheduling, and resource allocation, which can pay between $20 and $50 per hour depending on experience and industry. To earn $2,000 weekly, one would need to work approximately 40-100 hours at these rates, or seek higher-paying positions, certifications, or freelance consulting opportunities in the field.

What does workforce management do?

Workforce management involves planning, scheduling, and analyzing employee work to ensure optimal productivity and service levels. It often uses specialized software and requires skills in data analysis, forecasting, and resource allocation to meet organizational goals.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What cities near Rochester Hills, MI are hiring for Workforce Management jobs? Cities near Rochester Hills, MI with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Rochester Hills, MI as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,338 per year, or $33.8 per hour.
Workforce Management Specialist

Workforce Management Specialist

Acro Service Corp

Detroit, MI • On-site

Other

Posted 12 days ago

Job description

Position Title: Customer Service Workforce Manager-WFM Strategy Consultant (Hybrid)

Location: Detroit, MI, USA 48226-1203

Duration: 6-7, months Contract on W2 (possible extension)

Estimated Regular Hours/Week: 20hr/week.


Position Description:

  • We're seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts.
  • This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Philippines.
  • The role is instrumental in expanding the footprint for our domestic operation across business partners.
  • The ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1,000 representatives.


Key Responsibilities:

  • Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements.
  • Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations.
  • Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets.
  • Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges.
  • BPO Vendor Management: Partner with BPO operations in Egypt and the Philippines to ensure seamless integration and alignment with contractual penalties & incentives.
  • Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives.
  • Reporting and Analytics: Direct the reporting team to deliver accurate and timely performance reports, providing actionable insights to senior leadership.
  • Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
  • Budget Management: Construct and support the workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets.


Qualifications:

  • Bachelor’s degree in Business Administration, Human Resources, or a related field; Master’s degree preferred.
  • Minimum of 10 years of experience in workforce management, with at least 5 years in a senior or managerial role.
  • Extensive experience offshoring experience
  • Proficiency with the IEX, NICE, and PowerBI.
  • Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
  • Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.
  • Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Green Belt Certification required; Black Belt Certification preferred.


Preferred Qualifications:

  • MBA
  • Certification in workforce management or related areas.
  • Black Belt Certification
  • Experience in the energy sector or similar industries.

Apply