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Workforce Management Jobs in Jackson, MS (NOW HIRING)

Resolv.Global

BPO AI Solutions Architect

Jackson, MS · Remote

$64.50 - $85/hr

Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations. * Develop business cases and ROI estimates ...

ASSA ABLOY

Regional Sales Manager

Florence, MS

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

TEKWISSEN LLC

Computer Hardware Technician

Jackson, MS

$14.75 - $19.75/hr

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information ...

TEKWISSEN LLC

Computer Hardware Technician

Jackson, MS · On-site

$14.75 - $19.75/hr

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information ...

ManpowerGroup

Recruiter

Jackson, MS · On-site

... workforce management in your market. • Assist with driving sales activity in market. Probing for additional business with clients, key skilling top talent profiles to new clients, and engaging with ...

Manpower

Recruiter

Jackson, MS · On-site

... workforce management in your market. • Assist with driving sales activity in market. Probing for additional business with clients, key skilling top talent profiles to new clients, and engaging with ...

Manpower Group

Recruiter

Jackson, MS · On-site

... workforce management in your market. • Assist with driving sales activity in market. Probing for additional business with clients, key skilling top talent profiles to new clients, and engaging with ...

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Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Jobs in Jackson, MS

Workforce Management information

See Jackson, MS salary details

$21.8K

$66.6K

$141.2K

How much do workforce management jobs pay per year?

As of Aug 1, 2026, the average yearly pay for workforce management in Jackson, MS is $66,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $80,200.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In workforce management, high-paying roles such as project managers, operations managers, or senior coordinators can sometimes earn around $4,000 weekly, especially with experience and certifications like PMP or Six Sigma. These positions often require strong organizational skills, leadership, and proficiency with management tools but may not always require a college degree.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is the WFM salary?

The salary for a Workforce Management (WFM) professional varies based on experience, location, and industry, but typically ranges from $50,000 to $80,000 annually in the United States. Entry-level roles may start around $40,000, while experienced managers can earn over $100,000, especially with certifications in tools like NICE or Verint. WFM roles often require skills in data analysis, forecasting, and scheduling software.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like forecasting software. It requires strong analytical skills and knowledge of business operations, making it a stable career option with opportunities for advancement in various industries. WFM professionals are valued for improving efficiency and reducing costs within organizations.

How can I make 2000 a week working from home?

Workforce management roles often involve overseeing staffing, scheduling, and resource allocation, which can pay between $20 and $50 per hour depending on experience and industry. To earn $2,000 weekly, one would need to work approximately 40-100 hours at these rates, or seek higher-paying positions, certifications, or freelance consulting opportunities in the field.

What does workforce management do?

Workforce management involves planning, scheduling, and analyzing employee work to ensure optimal productivity and service levels. It often uses specialized software and requires skills in data analysis, forecasting, and resource allocation to meet organizational goals.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Jackson, MS? The most popular types of Workforce Management jobs in Jackson, MS are:
What job categories do people searching Workforce Management jobs in Jackson, MS look for? The top searched job categories for Workforce Management jobs in Jackson, MS are:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Jackson, MS as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $66,592 per year, or $32 per hour.

BPO AI Solutions Architect

Resolv.Global

Jackson, MS • Remote

$64.50 - $85/hr

Full-time

Re-posted 27 days ago

Job description

About The Company

We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.

As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.

This is not a traditional software engineering role.

We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.


About the Role

As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.

You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The ideal candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.

This role combines elements of:

  • AI Solutions Consulting
  • Business Process Analysis
  • Operational Improvement
  • Solutions Engineering
  • AI Automation Strategy


Key Responsibilities

  • Participate in sales, discovery, and client consultation meetings.
  • Analyze operational workflows and identify opportunities for AI and automation.
  • Conduct process mapping and workflow assessments.
  • Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations.
  • Develop business cases and ROI estimates for proposed solutions.
  • Create implementation roadmaps and project plans.
  • Collaborate with operations, recruiting, payroll, IT, and client success teams.
  • Support the implementation and adoption of AI initiatives.
  • Evaluate emerging AI technologies and recommend practical business applications.
  • Assist in developing internal and client-facing AI solutions.


Why Join Us?

  • Work with clients across multiple industries and global markets.
  • Help shape the future of AI adoption within the BPO industry.
  • Influence business transformation initiatives from strategy through execution.
  • Join a fast-growing organization focused on innovation and operational excellence.
  • Fully remote opportunity with global exposure.


Working Hours

This role operates within EST working hours and requires consistent overlap with the U.S.-based leadership team.


Compensation

Compensation is competitive and dependent on experience, technical background, and overall fit for the role.


Hiring Process

Our hiring process is designed to identify candidates who can combine technical capability, operational thinking, and strong communication skills.

The process includes:

  1. Resume review and prescreen questionnaire
  2. One-way video interview
  3. Interview with leadership
  4. Additional/final interview if required


Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

All resumes and answers must be submitted in English to be considered for the position.


Requirements:

Preferred Experience

  • Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations.
  • Experience in identifying and improving business processes.
  • Experience participating in client-facing meetings, operational assessments, or consulting engagements.
  • Familiarity with AI tools such as ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, or similar platforms.
  • Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions.
  • Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics.
  • Strong understanding of operational KPIs and workforce management concepts.
  • Excellent communication and stakeholder management skills.
  • Ability to explain technical concepts to non-technical audiences.


Ideal Candidate Profile

We are looking for someone who can walk into a client meeting, quickly understand operational challenges, identify inefficiencies, and recommend practical AI and automation solutions that create measurable business value.

The ideal candidate combines operational expertise, business consulting skills, process improvement experience, and AI knowledge into a single skill set.


Success Measures

Success in this role will be measured by:

  • AI opportunities identified and implemented
  • Operational efficiencies achieved
  • Cost savings generated
  • Client satisfaction and retention
  • Internal process improvements delivered
  • Revenue generated through AI consulting and solution design
  • Successful deployment and adoption of AI initiatives