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Workforce Management Jobs in Boca Raton, FL (NOW HIRING)

MDVIP LLC

Workforce Management Specialist

Boca Raton, FL · On-site

$15.75 - $19.75/hr

Works closely with the management team to provide support to ensure departmental service levels are achieved. Effectively communicates with internal and external teams, maintaining a positive and ...

MDVIP

Workforce Management Specialist

Boca Raton, FL · On-site

$78K - $78K/yr

Works closely with the management team to provide support to ensure departmental service levels are achieved. Effectively communicates with internal and external teams, maintaining a positive and ...

MDVIP LLC

Workforce Management Specialist

Boca Raton, FL · On-site

$15.75 - $19.75/hr

Works closely with the management team to provide support to ensure departmental service levels are achieved. Effectively communicates with internal and external teams, maintaining a positive and ...

New

Hypower, LLC.

Workforce Agency

Fort Lauderdale, FL · On-site

Hypower Workforce Agency Job Posting Equal Opportunity Employer, including disabled and veterans. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose ...

Chewy

Real-Time Analyst

Hollywood, FL

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in Boca Raton, FL

Workforce Management information

See Boca Raton, FL salary details

$23.7K

$72.5K

$153.7K

How much do workforce management jobs pay per year?

As of Jul 31, 2026, the average yearly pay for workforce management in Boca Raton, FL is $72,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $87,300.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In workforce management, high-paying roles such as project managers, operations managers, or senior coordinators can sometimes earn around $4,000 weekly, especially with experience and certifications like PMP or Six Sigma. These positions often require strong organizational skills, leadership, and proficiency with management tools but may not always require a college degree.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is the WFM salary?

The salary for a Workforce Management (WFM) professional varies based on experience, location, and industry, but typically ranges from $50,000 to $80,000 annually in the United States. Entry-level roles may start around $40,000, while experienced managers can earn over $100,000, especially with certifications in tools like NICE or Verint. WFM roles often require skills in data analysis, forecasting, and scheduling software.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like forecasting software. It requires strong analytical skills and knowledge of business operations, making it a stable career option with opportunities for advancement in various industries. WFM professionals are valued for improving efficiency and reducing costs within organizations.

How can I make 2000 a week working from home?

Workforce management roles often involve overseeing staffing, scheduling, and resource allocation, which can pay between $20 and $50 per hour depending on experience and industry. To earn $2,000 weekly, one would need to work approximately 40-100 hours at these rates, or seek higher-paying positions, certifications, or freelance consulting opportunities in the field.

What does workforce management do?

Workforce management involves planning, scheduling, and analyzing employee work to ensure optimal productivity and service levels. It often uses specialized software and requires skills in data analysis, forecasting, and resource allocation to meet organizational goals.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are popular job titles related to Workforce Management jobs in Boca Raton, FL? For Workforce Management jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Boca Raton, FL look for? The top searched job categories for Workforce Management jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Workforce Management jobs? Cities near Boca Raton, FL with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $72,517 per year, or $34.9 per hour.

Workforce Management Specialist

180 Seminole Hard Rock Support Services

Hollywood, FL

Full-time

Re-posted 26 days ago

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Workforce Management Specialist is responsible for ensuring the right people are scheduled at the right time to meet operational demand, service-level objectives, and labor cost targets. The role spans scheduling, intraday monitoring, and performance reporting, leveraging WFM platforms (e.g., NICE/IEX/Salesforce) and partnering closely with Operations and Vendors.


Responsibilities

  • Scheduling Optimization: Designs fair, compliant schedules maximizing coverage and efficiency.
  • Real-Time Decisioning: Acts quickly on live signals to protect SLAs and productivity.
  • Data Storytelling: Packages insights into clear narratives for operators and executives.
  • Tool Savvy: Comfortable with WFM platforms and spreadsheets; contributes to tool/process rollouts.
  • Key performance indicators Service Level / ASA / Abandon Rate achieved versus plan. Schedule Adherence & Interval Compliance across teams. Occupancy and Shrinkage within targets. Cost-to-Serve / Labor Utilization improvements versus baseline.
  • Monitors real-time ACD work state of agents, schedule and break adherence, and agents exceeding thresholds.
  • Flexible shifts aligned to operational windows; occasional evenings/weekends during peak periods or events; cross-functional collaboration with multiple departments.
  • Conducts analyses and recommends solutions to real-time performance issues with the Operations Management Team.
  • Approves discretionary activities to increase occupancy and take advantage of high availability.
  • Administration of intraday schedule changes.
  • Delivers regular and ad-hoc reports on time as requested by the internal and external clients.
  • Performs other duties and assignments as directed.
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Hold yourself accountable for measurable, high-quality, and timely results.
  • Care for Hard Rock brand by holding self accountable by being a brand ambassador.
  • Comply with all departmental and company policies, including Seminole Gaming’s and Hard Rock’s business ethics guidelines and property-specific protocols.
  • Assist with projects and other duties as requested or assigned
     

Qualifications

  • 2 to 4+ years in Workforce Management (scheduling, intraday) or adjacent operations analytics roles.
  • Proficiency with WFM software (e.g., NICE/IEX/Salesforce) and advanced Excel/Sheets.
  • Strong analytical and problem-solving skills; ability to translate data into actionable staffing decisions.
  • Clear communication and stakeholder partnering across Operations, Vendor BPOs.
  • Ability to create reports in Excel and forecast results
  • Attention to detail and a high level of accuracy
  • Ability to multitask, focus, and complete reports for extended periods
  • Experience managing schedules and KPIs in multi-site or global operations.
  • Familiarity with labor agreements and equity in scheduling practices.
  • Exposure to contact center metrics and intraday methodologies.
  • Bachelor’s degree in Business, Operations, Statistics, or related field (or equivalent experience).