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Workforce Management Jobs in Baltimore, MD (NOW HIRING)

Sonsoft Inc

CGI PragmaCAD Engineering

Baltimore, MD

Minimum 7 years of IT experience with at least 4 years of experience in CGI's PragmaCAD mobile workforce management product support Strong knowledge of CGI PragmaCAD technology, architecture and ...

Sonsoft Inc

CGI PragmaCAD Engineering

Baltimore, MD · On-site

Strong Knowledge on enterprise asset, work and mobile workforce management business processes. * Participate in Business Process discussion and provide the expertise in making informed decisions ...

ASSA ABLOY

Regional Sales Manager

Columbia, MD · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Elkridge, MD · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in Baltimore, MD

Workforce Management information

See Baltimore, MD salary details

$24.8K

$75.9K

$161K

How much do workforce management jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce management in Baltimore, MD is $75,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $91,400.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Baltimore, MD? The most popular types of Workforce Management jobs in Baltimore, MD are:
What are popular job titles related to Workforce Management jobs in Baltimore, MD? For Workforce Management jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Baltimore, MD look for? The top searched job categories for Workforce Management jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Workforce Management jobs? Cities near Baltimore, MD with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Baltimore, MD as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $75,931 per year, or $36.5 per hour.

Director of Workforce Development

Baltimore City Community College

MD • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Salary: $90,000.00 - $110,000.00 Annually
Location : Harbor (WDCE)
Job Type: Full-Time Staff
Job Number: 202500185
Department: Workforce Dev & Cont. Education
Opening Date: 05/28/2026
FLSA: Exempt
Bargaining Unit: N/A
About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.
* Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Description/Job Summary
The Director of Workforce is responsible for the daily operation of program development, recruitment, building partnerships, increasing revenue, and maintaining the integrity of the College when serving students. This position is a leadership role and will manage multiple staff to ensure payroll is submitted for the team. The Director of Workforce will oversee grants and provide monthly, quarterly and final performance and narrative reports.
Responsibilities/Duties
  • Works with the Workforce and Continuing Education leadership team to implement the institution's strategic plan and coordination with partner agencies and institutions.
  • Manages industry-sector advisory boards to ensure alignment of workforce programs to current economic development needs and opportunities for graduates.
  • Coordinates with Industry Partners, Workforce Development Providers, and the Department of Labor, Licensing and Regulation (DLLR), regarding program implementation.
  • Identifies funding and grant opportunities and develops partnerships and proposals in response to solicitations from the federal Department of Labor, DLLR, and other funders.
  • Ensures data collection and accountability requirements are met according to grant requirements and training contracts.
  • Coordinates with industry partners to develop new programs to meet their needs.
  • Assure courses and instructional environments are perceived and assessed regularly to be high quality; comply with college policies, relevant state regulations (CC-10s, course hours and etc.) and industry specifications based on certification requirements.
  • Create new course schedules for each semester and ensure partners are aware of the course schedule.
  • Collaborate with staff to develop customized training, develop new curriculum for open enrollment offerings, and evaluate existing curriculum as needed.
  • Review courses with low enrollment to determine if we should continue to offer them.
  • Provide recommendations for budgetary functions.
  • Review courses with low enrollment to determine if we should continue to offer them.
  • Collect student outcomes and related program data for required reports.
  • Ensure program quality and monitor student success.
  • Interview and provide recommendations to hire adjuncts.
  • Perform other duties as required to accomplish goals of the unit and WDCED.

Required Qualifications
**Please provide 7 professional references, uploaded in an additional document. **
  • Master's Degree in a related field
  • At least 7 years' experience working in workforce development, higher education, or K-12 programs
  • At least 5 years' experience supervising staff
  • Must have excellent communication skills

Preferred Qualifications
  • Doctorate Degree in a related field
  • At least 10 years' experience working in workforce development, higher education, or K-12 programs
  • At least 10 years' experience supervising staff

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.
BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome
Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.
It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.
To request an accommodation during the application or interview process, please email
For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: support@governmentjobs.com if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.
BCCC is the only community college in Baltimore City, one of 16 community colleges in Maryland, and both a higher education institution and a State of Maryland agency.
As a state agency, the College is able to offer full-time, permanent PIN employees a host of benefits including a competitive salary and tuition remission. New College PIN employees will be invited to discuss benefit options with a personnel officers.
Benefits extended to all full-time PIN employees are as follows.
(Click on medical and retirement plans for more detailed information)
  • : (PPO, EPO, and/or HMO medical plans), vision and dental plans (PPO or DHMO)
  • : include the State Employees' Pension, Teachers Pension Systems, Optional Retirement Programs (ORP) and the Law Enforcement Officer Pension System.
  • Supplemental Retirement Plans - 401(k), 403(b) and 457
  • Leave: 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, Leave Bank membership opportunities, 9 Holidays and a Winter Holiday break (5 days) observed between the Christmas and New Year's Day holidays
  • Tuition Remission to institutions within the University System of Maryland (USM)
  • Professional Development opportunities

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