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Workforce Management Jobs in Rhode Island (NOW HIRING)

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational ...

.Net Developer

Cranston, RI · On-site

$47.25 - $62.25/hr

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

... workforce coordination, recruiting and onboarding, legal compliance, and maintaining organized, accurate employee records and HR processes. This position supports both hourly and management team ...

... workforce coordination, recruiting and onboarding, legal compliance, and maintaining organized, accurate employee records and HR processes. This position supports both hourly and management team ...

Infrastructure Architect

Cranston, RI · On-site

$64.50 - $82.75/hr

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Oversee nursing and MA workforce management, including hiring, onboarding, scheduling, and performance * Align patient demand and capacity with Patient Access and Medical Directors to ensure timely ...

Oversee nursing and MA workforce management, including hiring, onboarding, scheduling, and performance * Align patient demand and capacity with Patient Access and Medical Directors to ensure timely ...

Payroll Analyst

Providence, RI · On-site

$23.11 - $38.16/hr

Provides effective payroll support for UKG (Kronos) Workforce Management / Time and Attendance, including calculation support, reporting, troubleshooting, and interpretation of results. * Owns ...

Computer Hardware Technician

Warwick, RI · On-site

$17 - $22.75/hr

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information ...

Computer Hardware Technician

Warwick, RI

$17 - $22.75/hr

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information ...

Showing results 21-40

Workforce Management information

See Rhode Island salary details

$24.5K

$74.8K

$158.6K

How much do workforce management jobs pay per year?

As of Aug 11, 2026, the average yearly pay for workforce management in Rhode Island is $74,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $90,100.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Rhode Island? The most popular types of Workforce Management jobs in Rhode Island are:
What cities in Rhode Island are hiring for Workforce Management jobs? Cities in Rhode Island with the most Workforce Management job openings:
Infographic showing various Workforce Management job openings in Rhode Island as of July 2026, with employment types broken down into 80% Full Time, 11% Part Time, and 9% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $74,836 per year, or $36 per hour.

Amazon Connect Solution Architect

Tata Consultancy Service Limited

Johnston, RI • On-site

$150K - $197K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New


Job description

Must Have Technical/Functional Skills
Required Skills
• Deep expertise in Amazon Connect Architecture and Solution Design.
• Strong knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, and IAM.
• Experience with IVR design, intelligent routing, CTI integrations, and omnichannel contact center solutions.
• Knowledge of REST APIs, microservices, event-driven architectures, and cloud-native application design.
• Experience integrating Amazon Connect with CRM platforms such as Salesforce, ServiceNow, or similar systems.
• Strong understanding of security, authentication, compliance, and enterprise architecture principles.
Preferred Qualifications
• Experience with Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots, and Contact Center Analytics.
• Banking, Financial Services, or large-scale customer service transformation experience.
• AWS Solutions Architect and/or Amazon Connect certifications preferred.
• Experience leading cloud migration and modernization initiatives.
Roles & Responsibilities
• Architect and design enterprise-grade Amazon Connect solutions for voice, chat, IVR, and omnichannel customer engagement.
• Define contact center modernization and cloud migration strategies.
• Design integrations with CRM, customer data platforms, workforce management, and enterprise applications.
• Develop architecture for conversational AI, virtual assistants, voice bots, and self-service solutions.
• Establish security, compliance, resiliency, and operational standards for contact center platforms.
• Provide technical leadership, solution governance, and architecture oversight throughout project delivery.
• Collaborate with business stakeholders, product owners, development teams, and vendors to align solutions with business objectives.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $150,000 - $197,000 a year