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Workforce Management Jobs in Maryland (NOW HIRING)

Arcadis

Senior Workforce Planning Manager

Hanover, MD · On-site

Own the 12-week forecast for Program Management, highlighting supply and demand variance. Establish ... Support workforce integration and transformation projects within the Americas. Ensure talent ...

Aegon

Sr External Workforce Manager

Baltimore, MD

$108K - $147K/yr

Job Family Vendor Management About Us At Transamerica, hard work, innovative thinking, and personal ... We understand the potential of leveraging the talents of a diverse workforce. We embrace an ...

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Workforce Management information

See Maryland salary details

$24.3K

$74.2K

$157.2K

How much do workforce management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for workforce management in Maryland is $74,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $89,300.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Maryland?

The most popular types of Workforce Management jobs in Maryland are:

What are popular job titles related to Workforce Management jobs in Maryland?

For Workforce Management jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Maryland look for?

The top searched job categories for Workforce Management jobs in Maryland are:

What cities in Maryland are hiring for Workforce Management jobs?

Cities in Maryland with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $74,166 per year, or $35.7 per hour.

Director Nursing Workforce Management

MedStar Health

Columbia, MD • On-site

Full-time

Re-posted 8 days ago

Key responsibilities

  • Oversee system-level nursing workforce management operations, including staffing, scheduling, and resource deployment.

  • Manage internal resource pools and optimize their deployment to improve workforce flexibility and reduce reliance on external labor.

  • Monitor and analyze workforce performance data, develop improvement strategies, and oversee contract and supplemental labor utilization.

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

136th of 898 rated healthcare providers

Job description

About the Job
Director, Nursing Workforce Management
General Summary of Position
MedStar Health is seeking an experienced nursing leader to serve as Director of Nursing Workforce Management, providing system-level leadership for nursing workforce operations, staffing strategy, internal resource pools, and supplemental labor management across the MedStar Health system.
Reporting to the Senior Director of Workforce Management Solutions, this leader will oversee the operational infrastructure that supports effective deployment and utilization of nursing and other clinical workforce resources across MedStar Health entities. The Director will lead centralized staffing and scheduling operations, internal resource pool strategies, workforce optimization, payroll operations, and contract labor management while partnering closely with nursing executives and operational leaders throughout the system.
This role requires a leader who understands nursing operations at both the unit and enterprise level and can translate staffing needs, workforce data, financial performance, and operational challenges into practical workforce solutions.
The successful candidate will bring significant nursing leadership experience, strong knowledge of workforce management and staffing operations, and the ability to build trusted relationships with nursing leaders across multiple hospitals and care environments.
This is a highly visible, system-facing position that requires frequent rounding and on-site engagement across MedStar Health entities.
Key Responsibilities
Nursing Workforce Strategy & Operations
  • Provide system-level leadership for nursing and clinical workforce management operations, ensuring staffing resources are effectively aligned with patient care needs, workforce requirements, and organizational priorities.
  • Lead the daily operations of the centralized staffing and scheduling function, including oversight of 24/7 staffing operations and internal resource/float pool deployment.
  • Evaluate staffing patterns, workforce demand, vacancies, productivity, and resource utilization to identify opportunities for greater efficiency and workforce stability.
  • Partner with nursing executives, Directors of Nursing, nurse managers, and other operational leaders to develop workforce solutions responsive to changing patient volumes and clinical needs.
  • Support the development and implementation of system-wide workforce management policies, processes, standards, and operating practices.
  • Regularly round at MedStar Health entities to maintain strong relationships with nursing leaders, understand local workforce challenges, and ensure workforce strategies are effectively supporting operational needs.

Internal Resource Pool & Workforce Optimization
  • Provide strategic and operational oversight of internal nursing and clinical resource pools.
  • Optimize deployment of float pool and other flexible workforce resources across departments, hospitals, and markets.
  • Identify opportunities to strengthen internal workforce capacity and reduce reliance on premium and external labor.
  • Partner with entity nursing leadership to evaluate staffing models and develop solutions that improve workforce flexibility, coverage, productivity, and continuity of care.
  • Use workforce trends and operational data to anticipate staffing needs and proactively address potential workforce gaps.

Contract & Supplemental Labor Management
  • Provide oversight of contract and supplemental clinical workforce utilization across the system.
  • Develop and implement strategies designed to appropriately manage and reduce contract labor utilization and expense while maintaining appropriate staffing coverage.
  • Establish productive relationships with external staffing agencies and workforce partners.
  • Monitor contract labor utilization, agency FTEs, spend, billing, invoicing, and vendor performance.
  • Partner with nursing, finance, procurement, and other stakeholders to ensure supplemental workforce resources are utilized effectively and responsibly.

Workforce Analytics, Productivity & Financial Management
  • Develop and monitor key workforce performance indicators, including staffing productivity, overtime, agency utilization, absenteeism, resource pool utilization, and other workforce measures.
  • Translate workforce data into actionable insights and recommendations for nursing and operational leadership.
  • Identify operational trends, risks, and opportunities and lead the development of improvement plans.
  • Partner with the Senior Director of Workforce Management Solutions in annual budget planning and ongoing financial management.
  • Monitor departmental and workforce-related financial performance and implement strategies to achieve established operational and fiscal goals.

Centralized Staffing, Scheduling & Payroll
  • Ensure effective 24/7 operation of centralized staffing and scheduling services.
  • Maintain appropriate processes for proactive schedule review, staffing coordination, and movement of clinical personnel across departments and entities.
  • Oversee centralized payroll activities supporting multiple departments and workforce groups.
  • Partner with Payroll, Human Resources, Nursing, and other stakeholders to resolve payroll, scheduling, and workforce system issues.
  • Serve as a subject matter resource regarding workforce management policies, scheduling practices, payroll processes, and related systems.

Leadership & Team Development
  • Lead, coach, and develop workforce management leaders and associates, creating a culture of accountability, collaboration, service, and continuous improvement.
  • Provide ongoing performance feedback, mentoring, professional development, and career support.
  • Participate in hiring, performance management, corrective action, and other leadership responsibilities.
  • Partner with nursing leadership and professional development teams to ensure appropriate orientation, competency management, licensure, and ongoing education requirements are maintained.
  • Build strong relationships across Nursing, Human Resources, Finance, Payroll, Procurement, Operations, and other key functions.

Project & Change Leadership
  • Lead or participate in system-wide workforce management initiatives focused on staffing optimization, technology, scheduling, productivity, internal labor strategies, and workforce transformation.
  • Apply strong project management skills to organize complex initiatives involving multiple hospitals, departments, leaders, and stakeholder groups.
  • Facilitate implementation of new workforce processes and solutions while ensuring appropriate communication, stakeholder engagement, and adoption.
  • Promote continuous improvement and standardization of workforce management practices across MedStar Health.

Minimum Qualifications
Education
  • Bachelor of Science in Nursing (BSN) required.
  • Master's degree required. Master's degree in Nursing preferred; candidates with a BSN may possess a master's degree in healthcare administration, business administration, leadership, or another related field.

Licensure & Certification
  • Current Registered Nurse (RN) license in a MedStar Health jurisdiction or Compact State Licensure required.
  • Nursing administration, nurse executive, or other relevant professional certification preferred.

Experience
  • Minimum of 3-4 years of progressive nursing leadership experience required, with demonstrated responsibility for nursing operations, staffing, workforce management, or resource utilization.
  • Demonstrated workforce management experience required. Strong candidates may bring experience leading an internal resource/float pool, centralized staffing operation, workforce management function, or unit-based nursing operations as a Director of Nursing or comparable nursing leader.
  • Experience managing complex staffing and scheduling environments strongly preferred.
  • Experience with contract, agency, travel, or other supplemental clinical labor preferred.
  • Experience leading teams and managing performance, development, and operational accountability required.
  • Experience managing workforce productivity, budgets, financial performance, or labor utilization preferred.
  • Project management experience or demonstrated success leading complex, cross-functional initiatives preferred.

Knowledge, Skills & Abilities
The successful candidate will demonstrate:
  • Strong understanding of nursing operations, staffing models, workforce management, and clinical resource utilization.
  • Ability to operate effectively in a complex, multi-hospital health system.
  • Strong analytical skills with the ability to interpret workforce, staffing, productivity, and financial data and translate findings into action.
  • Excellent relationship-building and influencing skills, particularly with nursing executives and operational leaders.
  • Strong project management, organizational, and change leadership capabilities.
  • Financial acumen and understanding of labor utilization, productivity, premium labor, and contract workforce expense.
  • Ability to balance enterprise standards with the operational needs of individual hospitals and nursing departments.
  • Strong communication, presentation, problem-solving, and decision-making skills.
  • Ability to lead through influence across multiple departments and organizational levels.
  • Commitment to developing high-performing teams and creating an inclusive, collaborative leadership environment.

Position Requirements
This is a system-level leadership role with significant visibility across MedStar Health. The Director must be able and willing to frequently travel to and round at MedStar Health hospitals and other entities to engage nursing leaders, understand workforce needs, support implementation, and strengthen system-wide workforce management practices.
This position has a hiring range of
USD $120,702.00 - USD $238,222.00 /Yr.

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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