Workforce Management Manager Jobs in Hamel, MN (NOW HIRING)

Summary
District Manager
Oversee and manage the CDS operations of multiple Costco retail locations within a designated district. Ensure that each warehouse location meets CDS standards for sales, customer service, safety and operational efficiency. Drive business growth, manage budgets, implement CDS Operational Excellence strategies, and ensure overall success of their district. Monitor performance, address operational issues, manage staffing levels, build rapport with Costco GMs, and compliance with Advantage policies and industry regulations.
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities

• Ensure warehouse locations meet CDS standards for sales, customer service, safety, and operational efficiency by:
  
  • Conducting regular location visits and audits to ensure that locations adhere to operational SOP's and company policies and procedures and hold Events Managers accountable for misses, recognize them for wins
  • Partner with the company safety department to ensure that locations adhere to standard safety procedures/policies and prioritize a safety-first culture
  • Implement and uphold company policies and procedures
    Provide oversight and administrative support for various operational activities such as supplies ordering, systems needs etc.
  • Develop relationships with Costco managers and team members through regular, in-person conversations
• Drive business growth by:
  • Ensuring adoption of Operational Excellence strategies, helping teams understand why it is important
  • Leverage data and insights to manage business (profitability, budgets, staffing, performance, etc.) in disciplined manner, in partnership with manager
  • Monitoring performance, coaching and performance managing event managers
  • Addressing operational issues, coaching, documenting and holding accountable
• Workforce Management:
  • Manage and continually upskill and develop a roster of high performing Event Managers
  • Support Event Managers with appropriate location staffing levels, navigate TA resources and budgets
  • Create a culture of accountability and high performance by ensuring teammates are held accountable for performance, policies, and procedures
  • Ensure compliance with Advantage policies and industry regulations
• Strategic Alignment:
  • Execute performance in line with organizational strategy goals
  • Support and communicate with full transparency to Regional Director
  • Leverage organizational resources
  • Participate as appropriate in stretch assignments and wider regional initiatives
  • Communicate strategic messages and operational needs as a mature leader with the interests of the business in mind

Supervisory Responsibilities

• Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Minimum Qualifications

• Education Level: Bachelor's Degree or equivalent experience
• 5+ Years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience.

Skills, Knowledge and Abilities

• Excellent Written & Verbal Communication Skills
• Supervising Skills, to include Delegating Responsibility, Training, & Evaluating Performance
• Well Organized, Detail Oriented, & able to Handle Fast Paced Work Environment
• Track Record of Building & Maintaining Customer/Client Relationships
• Ability to Gather Data, Compile Information, & Prepare Reports
• Decision Making Skills
• Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
• NEHA Professional Food Handler Certification required

Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities

• Ensure warehouse locations meet CDS standards for sales, customer service, safety, and operational efficiency by:
  
  • Conducting regular location visits and audits to ensure that locations adhere to operational SOP's and company policies and procedures and hold Events Managers accountable for misses, recognize them for wins
  • Partner with the company safety department to ensure that locations adhere to standard safety procedures/policies and prioritize a safety-first culture
  • Implement and uphold company policies and procedures
    Provide oversight and administrative support for various operational activities such as supplies ordering, systems needs etc.
  • Develop relationships with Costco managers and team members through regular, in-person conversations
• Drive business growth by:
  • Ensuring adoption of Operational Excellence strategies, helping teams understand why it is important
  • Leverage data and insights to manage business (profitability, budgets, staffing, performance, etc.) in disciplined manner, in partnership with manager
  • Monitoring performance, coaching and performance managing event managers
  • Addressing operational issues, coaching, documenting and holding accountable
• Workforce Management:
  • Manage and continually upskill and develop a roster of high performing Event Managers
  • Support Event Managers with appropriate location staffing levels, navigate TA resources and budgets
  • Create a culture of accountability and high performance by ensuring teammates are held accountable for performance, policies, and procedures
  • Ensure compliance with Advantage policies and industry regulations
• Strategic Alignment:
  • Execute performance in line with organizational strategy goals
  • Support and communicate with full transparency to Regional Director
  • Leverage organizational resources
  • Participate as appropriate in stretch assignments and wider regional initiatives
  • Communicate strategic messages and operational needs as a mature leader with the interests of the business in mind

Supervisory Responsibilities

• Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Minimum Qualifications

• Education Level: Bachelor's Degree or equivalent experience
• 5+ Years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience.

Skills, Knowledge and Abilities

• Excellent Written & Verbal Communication Skills
• Supervising Skills, to include Delegating Responsibility, Training, & Evaluating Performance
• Well Organized, Detail Oriented, & able to Handle Fast Paced Work Environment
• Track Record of Building & Maintaining Customer/Client Relationships
• Ability to Gather Data, Compile Information, & Prepare Reports
• Decision Making Skills
• Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
• NEHA Professional Food Handler Certification required

Environmental & Physical Requirements
Field / Administrative Requirements: Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.