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Workforce Management Associate information

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$8

$17

$28

How much do workforce management associate jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for workforce management associate in Union, MO is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.12 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Union, MO? The most popular types of Workforce Management jobs in Union, MO are:
What job categories do people searching Workforce Management Associate jobs in Union, MO look for? The top searched job categories for Workforce Management Associate jobs in Union, MO are:
What cities near Union, MO are hiring for Workforce Management Associate jobs? Cities near Union, MO with the most Workforce Management Associate job openings:
Workforce Management Associate jobs near you
(USA) Senior Technician, Refrigeration/HVAC

(USA) Senior Technician, Refrigeration/HVAC

Walmart

Eureka, MO

$26 - $51/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,734 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Position Summary...What you'll do...
Senior Supermarket Rack Refrigeration HVAC Tech 
 
Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retail stores and is actively recruiting Senior Supermarket Rack Refrigeration HVAC Technician. If you possess relevant experience in this field, we invite you to bring your skills to our fast-paced and welcoming work environment! 
 
As a Senior Supermarket Rack Refrigeration HVAC Technician at our local retail store, your role will support and oversee repair within the Walmart facilities Refrigeration HVAC equipment team and assets by utilizing commercial HVAC and Refrigeration skills and using hand tools, digital tools, power tools, and other equipment to complete jobs.   
 
Minimum Qualifications: 
  • 10 years’ experience in commercial Refrigeration HVAC maintenance  
  • Large Scale Rack Refrigeration Experience 
  • Type I/Type II or Universal Environmental Protection Agency (EPA) Certification for Refrigerant handling  
  • Hold a valid state-issued driver’s license with a clean driving record and ability to pass a Motor Vehicle Record (MVR) report  
  • 18 years or older with a High School Diploma or equivalent 
 
Job Duties: 
  • Maintain and repair Walmart facility's Refrigeration HVAC equipment and assets by utilizing commercial HVAC and Refrigeration skills and using hand tools, digital tools, power tools, and other equipment to complete jobs. 
  • Utilize the work order management system to receive repair Work Orders to support Stores and Store associates and document repair activities. 
  • Provide prompt response to emergency maintenance calls. 
  • Inspecting, operating, or testing facilities, equipment, or fixtures to diagnose issues. 
  • Complete all required training requirements to operate equipment and tools safely. 
  • Ensures compliance with Occupational Safety and Health Administration and Environmental Protection Agency regulations and guidelines by performing work according to practices and procedures outlined in the Walmart Refrigeration HVAC safety policy and environmental guidelines. 
  • Lift up to 75 pounds, move up and down ladders, and comfortable working at heights frequently 
 
Compensation: 
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, level of job offer, qualifications and other job-related factors. 
Eligible for bonus incentive 
 
Benefits & Perks:  
  • Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.     
  • Multiple health plan options, including vision & dental plans for you & dependents.  
  • Walmart discount 
  • Work vehicle and tools provided 
  • Financial benefits including 401(k), stock purchase plans, life insurance and more  
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.  
  • Pay during military service  
  • Paid time off - to include vacation, sick leave and parental leave  
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth  
  • World-class training 
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $26.00 - $51.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: 10 years’ experience in HVAC/grocery rack refrigeration. Option 2: 8 years’ experience in HVAC/grocery rack refrigeration and AAS in A/C and Refrigeration.
Universal EPA Certification.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Completion of a 2-year technical/vocational HVAC/R program or 2-year associate’s of applied science A/C and refrigeration., Excellent driving record., Prior work experience with Glycol and C02 systems.Primary Location...131 EUREKA TOWNE CENTER DR, EUREKA, MO 63025-1031, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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