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Workforce Management Associate Jobs in Oxford, FL

NEOGOV

Computer Tech

Leesburg, FL · On-site

$16.25 - $21.50/hr

Required : • Requires Associate Degree in Business/Computer Technology or similar field; or an ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

WESCO International

Warehouse Associate

Groveland, FL · On-site

$14 - $16.75/hr

... management solutions. With our best-in-class product and services portfolio and our massive scale ... With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person ...

Wesco

Warehouse Associate

Groveland, FL

$14 - $16.75/hr

... management solutions. With our best-in-class product and services portfolio and our massive scale ... With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person ...

Freight-Breakers

Site Operations Manager

Ocala, FL · On-site

$65 - $90/hr

Through experienced onsite leadership and a production-focused workforce, we deliver customized ... Lead, coach, and develop supervisors and managers while fostering associate engagement and ...

Freight Breakers LLC

Site Operations Manager

Ocala, FL

$65K - $70K/yr

Through experienced onsite leadership and a production-focused workforce, we deliver customized ... Lead, coach, and develop supervisors and managers while fostering associate engagement and ...

Freight Breakers LLC

Site Operations Manager

Ocala, FL · On-site

$65K - $70K/yr

Through experienced onsite leadership and a production-focused workforce, we deliver customized ... Lead, coach, and develop supervisors and managers while fostering associate engagement and ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Oxford, FL

Workforce Management Associate information

See Oxford, FL salary details

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How much do workforce management associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for workforce management associate in Oxford, FL is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.36 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What cities near Oxford, FL are hiring for Workforce Management Associate jobs?

Cities near Oxford, FL with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Oxford, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $34,014 per year, or $16.4 per hour.

Computer Tech

NEOGOV

Leesburg, FL • On-site

$16.25 - $21.50/hr

Full-time

Re-posted 11 days ago

Job description

Job Summary:
NEOGOV is seeking a Computer Tech to support the City of Leesburg Departments. The role involves providing technical support, troubleshooting hardware and software issues, and managing website content for the city.
Responsibilities:
• Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk.
• Provide primary support via manning the City’s Help Desk operations.
• Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk.
• Documents all incoming trouble tickets and route to appropriate staff for resolution
• Provide routine support for computer-related issues of City and Public Safety staff.
• Operates Service Desk software and performs follow-up of outstanding issues as needed.
• Active Directory user basic management/ Familiar with Exchange for users (Outlook)
• Escalates more complex situations to second-tier problem resolution staff when necessary
• Troubleshoots computer programs to improve operations management or provide information.
• Install new PCs, associated software, and/or peripherals.
• Diagnose equipment, software, operating systems, cabling issues, and network installs as required.
• Utilize software-reporting tools to create and distribute pertinent statistical reports to departmental administrators and supervisors.
• Assist in evaluating existing City software and hardware to make recommendations toward improvements and coordination between City departments.
• Follow IT procedures for personnel to ensure a professional and timely response to software and hardware support requests.
• Maintain and coordinate computer software and hardware update requests ensuring the proper guidelines for update are followed and documented for warranty and billing requirements.
• Support and maintain user account information including rights, security and system groups.
• Considerable knowledge of principles, practices, and methodologies of operating a computing system.
• Ability to communicate effectively, both orally and in writing.
• Maintain Content Management System of all image updates.
• Maintain existing website in conjunction with staff editors to ensure policy conformity and ADA compliance.
• Organizes, analyzes, examines or evaluates content or information for publishing and may remediate or prescribe action based on such data or information.
• Performs related work as required.
Qualifications:
Required:
• Requires Associate Degree in Business/Computer Technology or similar field; or an equivalent combination of education and experience that provides the required knowledge skills, and abilities.
• Requires experience in website content and social media management, Helpdesk tasks to include but not limited to answering phones, documenting trouble calls and the ability to solve low level technical and functional issues related to City systems.
• Required Skills include above average Microsoft Office Suite knowledge, above average Adobe Acrobat Skills and knowledge of ADA website compliance laws.
• Ability to follow detailed instructions and multi task.
• Must be a self-starter with the ability to work independently and make logical decisions.
• Requires a valid State of Florida driver license and a satisfactory driving record as a condition of initial and continued employment.
• Requires passing a Level 2 Background screening.
• Must obtain a Criminal Justice Information Services (CJIS) certification within six months of employment.
• Must Obtain CompTia A+ post 2019 within 1 year of hire date.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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