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Workforce Management Associate Jobs in Orlando, FL

MHI

Warranty PM Associate

Lake Mary, FL · On-site

Warranty Project Management Associate Company Overview At Mitsubishi Power, we're not just building ... the workforce and is committed to a policy of equal employment opportunity. Therefore, all ...

Helpware

Team Leader

Orlando, FL · On-site

$19/hr

Collaborate with Quality Assurance, Training, Workforce Management, Operations, and Client partners ... Associate's or Bachelor's degree preferred, particularly in Healthcare, Business Administration ...

Helpware

Team Leader

Orlando, FL · On-site

$19/hr

Collaborate with Quality Assurance, Training, Workforce Management, Operations, and Client partners ... Associate's or Bachelor's degree preferred, particularly in Healthcare, Business Administration ...

Helpware Inc.

Team Leader

Orlando, FL · On-site

$60 - $80/hr

Collaborate with Quality Assurance, Training, Workforce Management, Operations, and Client partners ... Associate's or Bachelor's degree preferred, particularly in Healthcare, Business Administration ...

Helpware Inc

Team Leader

Orlando, FL · On-site

$19/hr

Collaborate with Quality Assurance, Training, Workforce Management, Operations, and Client partners ... Associate's or Bachelor's degree preferred, particularly in Healthcare, Business Administration ...

Employbridge

Data Entry Specialist

Apopka, FL

$15 - $20/hr

... management. * Serve as a primary resource for associate questions related to payroll, attendance, and scheduling. * Partner with client leadership and internal teams to resolve workforce issues and ...

Employbridge

Data Entry Specialist

Apopka, FL · On-site

$15 - $20/hr

... management. * Serve as a primary resource for associate questions related to payroll, attendance, and scheduling. * Partner with client leadership and internal teams to resolve workforce issues and ...

New

Westgate Resorts

Project Manager

Orlando, FL · On-site

Exposure to operational reporting, performance metrics, workforce management, or customer experience initiatives. * Associate's or Bachelor's degree in: * Business Administration * Information ...

BCForward

Procurement Specialist

Orlando, FL · On-site

$25 - $27/hr

... associate degree and 4+ years, OR high school/equivalent and 8+ years. * Procurement experience in ... and workforce management expert, to fuel the development and execution of core business and ...

New

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How much do workforce management associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for workforce management associate in Orlando, FL is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.41 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Orlando, FL?

The most popular types of Workforce Management jobs in Orlando, FL are:

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For Workforce Management Associate jobs in Orlando, FL, the most frequently searched job titles are:

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Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Orlando, FL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $36,920 per year, or $17.8 per hour.

Warranty PM Associate

MHI

Lake Mary, FL • On-site

Full-time

Re-posted 6 days ago

Mitsubishi Heavy Industries rating

9.1

Company rating: 9.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

22nd of 499 rated machine equipment manufacturers

Job description

Warranty Project Management Associate
Company Overview
At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we're building the future we all aspire to - making net zero a reality.
Role Overview
The Warranty Project Management Associate supports warranty project management activities for Mitsubishi Power's power generation fleet. This role provides hands-on experience in warranty claim administration, process improvement, project coordination, and data analysis. Working closely with the Warranty Project Manager and cross-functional teams, the intern will help improve warranty workflows, support outage planning activities, and contribute to initiatives that enhance efficiency and customer satisfaction.
Key Responsibilities
  • Support the administration and review of warranty claims within the warranty management database.
  • Assist with accurate data entry, tracking, and reporting of warranty claim activities.
  • Analyze warranty data and identify trends that support root cause investigations and corrective actions.
  • Prepare reports and presentations related to warranty performance and claim status.
  • Participate in warranty review meetings and support issue tracking and resolution efforts.
  • Assist with process mapping, RACI development, workflow documentation, and process improvement initiatives.
  • Support material tracking and coordination activities for warranty claims and outage execution.
  • Collaborate with technical, engineering, and project management teams to support warranty-related activities.
  • Maintain documentation and records associated with warranty projects and technical support initiatives.
  • Support additional project management and operational activities as assigned.

Requirements
  • Currently enrolled in a Bachelor of Science program in Mechanical Engineering, Industrial Engineering, or a related discipline.
  • Strong interest in project management, process improvement, operations, or power generation.
  • Basic analytical and problem-solving skills.
  • Ability to organize information and communicate project status effectively.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.
  • Ability to work independently and collaboratively in a team environment.
  • Experience with process mapping, data analysis, or project coordination is a plus.

Learning Outcomes
  • Gain practical experience in warranty claim lifecycle management, from claim intake through resolution and closeout.
  • Develop project management skills by supporting process mapping, workflow improvement, and cross-functional coordination activities.
  • Learn how to analyze warranty and operational data to identify trends, support root cause investigations, and drive continuous improvement initiatives.
  • Build business communication skills through participation in meetings, status reporting, and collaboration with engineering, operations, and project teams.
  • Develop proficiency with project tracking tools, databases, and Microsoft Office applications used to manage warranty programs and performance reporting.
  • Gain exposure to the power generation industry and understand how warranty management supports equipment reliability, customer satisfaction, and successful project execution.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

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