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Workforce Management Associate Jobs in Orlando, FL

MHI

Warranty PM Associate

Lake Mary, FL · On-site

Warranty Project Management Associate Company Overview At Mitsubishi Power, we're not just building ... the workforce and is committed to a policy of equal employment opportunity. Therefore, all ...

HDR

Workforce Development Specialist

Orlando, FL

Manage recruitment outreach and candidate engagement through initial contact, follow-ups, and ... Associate degree * Local candidates preferred * Ability to work on-site in Celebration, FL Required ...

HDR

Workforce Development Specialist

Orlando, FL · On-site

In the role of Workforce Development Specialist, we'll count on you to: • Manage recruitment ... Associate degree * Local candidates preferred * Ability to work on-site in Celebration, FL ...

Helpware

Team Leader

Orlando, FL

$44K/yr

Collaborate with Quality Assurance, Training, Workforce Management, Operations, and Client partners ... Associate's or Bachelor's degree preferred, particularly in Healthcare, Business Administration ...

Helpware

Team Leader

Orlando, FL · On-site

$44K/yr

Collaborate with Quality Assurance, Training, Workforce Management, Operations, and Client partners ... Associate's or Bachelor's degree preferred, particularly in Healthcare, Business Administration ...

Helpware Inc

Team Leader

Orlando, FL · On-site

$44K/yr

Collaborate with Quality Assurance, Training, Workforce Management, Operations, and Client partners ... Associate's or Bachelor's degree preferred, particularly in Healthcare, Business Administration ...

A & Associates

Be Seen First

Event & Staffing Manager

Orlando, FL · On-site

$45K - $55K/yr

Represent A & Associates professionally at every client location and event Qualifications * Previous staffing, recruiting, event management, operations, or workforce management experience preferred

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for workforce management associate in Orlando, FL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.85 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Orlando, FL?

The most popular types of Workforce Management jobs in Orlando, FL are:

What are popular job titles related to Workforce Management Associate jobs in Orlando, FL?

For Workforce Management Associate jobs in Orlando, FL, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Orlando, FL look for?

The top searched job categories for Workforce Management Associate jobs in Orlando, FL are:

What cities near Orlando, FL are hiring for Workforce Management Associate jobs?

Cities near Orlando, FL with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Orlando, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,920 per year, or $17.8 per hour.

Manager Workforce Management

CenterWell Primary Care

Orlando, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

CenterWell rating

9.0

Company rating: 9.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Become a part of our caring community
As the Manager, Workforce Management you will lead a team of Analysts that integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making for our CenterWell Pharmacy. You will work within specific guidelines and procedures of CenterWell Pharmacy and apply advanced technical knowledge to solve complex problems through determining approach, resources and goals.

Manager, Workforce Management (WFM) responsibilities:

  • Manage a team of WFM Analyst by providing strong coaching and development, constructive feedback and monitoring and recommending improvements for team performance.

  • Assess organizational staffing and identify requirements and solutions to meet workforce goals for scheduling and intraday management for Front Office and Back Office environments.

  • Provide analysis of Specialty Pharmacy call center and Mail Order Pharmacy talent and staffing needs based on strategic planning at the enterprise level.

  • React to daily / weekly / monthly volumes and handle times / rates by determining the required staffing level changes to ensure delivery of service levels.

  • Cross departmental collaboration and conduct briefings and area meetings; maintain frequent contact with other leadership across the department.

Make decisions related to resources, approach, and tactical operations for projects for CenterWell Pharmacy to include:

1.Identifying and resolving complex technical and operational problems such as intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage and maximize efficiency and occupancy while attaining performance and service level requirements.

2. Collaborate with key stakeholders to identify opportunities for improvement of workforce utilization and services.


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree

  • 6 or more years of Workforce Management (WFM) experience

  • 3 or more years of management experience leading a team of direct reports

  • 2 or more years of experience with call center/telephony systems to include Five9, Verint, Genesys or related systems

  • Comprehensive knowledge and proficiency with the Microsoft office suite to include Word, Excel and PowerPoint

  • Excellent communication and presentation skills with the ability to work with and influence business stakeholders, vendors and onsite/remote teams at all levels in the organization

  • Strong analysis, critical thinking, and analytical problem-solving skills

  • Ability to handle multiple tasks and deadlines with attention to detail

  • Will work on-site at the CenterWell center located at 11010 Florida Crown Drive suite 200 Orlando, FL 32824

Preferred Qualifications

  • Prior experience in healthcare, pharmacy operations and/or payer environments

  • Experience managing vendor oversight to include performance metrics, service level agreements (SLAs) and Profit and Loss (P&L) across onshore, nearshore, and far shore teams

  • Prior experience in Process or Project Management

Additional Information

Travel: 5-10% (Based on business need)

Work Style: Onsite: CenterWell Pharmacy at 11010 Florida Crown Drive suite 200 Orlando, FL 32824

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$94,900 - $130,500 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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