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Workforce Management Associate Jobs in Export, PA

Grant Associates

Career Advisor

Pittsburgh, PA

$20.50 - $27.25/hr

Provide ongoing case management, including regular follow-ups and documentation * Maintain accurate ... Grant Associates is a national workforce development company that is passionate about raising the ...

GNC

Sales Associate - PT

Pittsburgh, PA · On-site

$10 - $12/hr

... workforce. What You'll Do: This is a Part-Time Hourly Position As a Sales Associate, you will be ... Support store management in the opening, closing and operating of a retail store. This includes ...

GNC

Sales Associate - PT

Homestead, PA · On-site

$10 - $12/hr

... workforce. What You'll Do: This is a Part-Time Hourly Position As a Sales Associate, you will be ... Support store management in the opening, closing and operating of a retail store. This includes ...

GNC

Sales Associate - PT

Latrobe, PA · On-site

$10 - $12/hr

... workforce. What You'll Do: This is a Part-Time Hourly Position As a Sales Associate, you will be ... Support store management in the opening, closing and operating of a retail store. This includes ...

Grant Associates

career advisor

Pittsburgh, PA · On-site

$48K - $50K/hr

Grant Associates is a national workforce development company that is passionate about raising the ... Grant Associates is a wholly-owned subsidiary of Advanced Personnel Management (APM) Group, a ...

Gordon Food Service

Full Time Store Associate

Pittsburgh, PA · On-site

$14.75 - $17/hr

Free Health Management Resources and Programs Gordon Food Service Store, the retail division of ... workforce. To demonstrate our commitment to our partnership, we will require any candidate who ...

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Workforce Management Associate information

See Export, PA salary details

$8

$16

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How much do workforce management associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for workforce management associate in Export, PA is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.55 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What cities near Export, PA are hiring for Workforce Management Associate jobs?

Cities near Export, PA with the most Workforce Management Associate job openings:

Infographic showing various Workforce Management Associate job openings in Export, PA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $34,366 per year, or $16.5 per hour.

Customer Service Associate

Pittsburgh, PA • On-site

Marshall Retail Group
Retail • 5 - 10K employees
Learn more about Marshall Retail Groupexternal

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Job Title
Customer Service Associate
Location
Pittsburgh, PA 15231 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Location: Pittsburgh, PA 15231 US
Schedule: Varies, weekend availability required
Pay: $16 hourly
Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount
Job Responsibilities
  • Greets and assists customers throughout their shopping experience
  • Maximizes sales by suggesting products and up-selling when appropriate
  • Remains knowledgeable of the store's merchandise and current promotions
  • Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
  • Assists with inventory and receiving of merchandise
  • Replenishes backstock to maintain appropriate levels of merchandise on the floor
  • Conducts markdowns of merchandise as instructed
  • Perform opening/closing duties, including securing cash registers and store security
  • Communicates customer complaints and inventory concerns to management in a timely manner
  • If identified as a keyholder, additional responsibilities will be assigned
  • Other duties as assigned
Job Requirements
  • Previous retail or customer service experience is a plus, but not required
  • Strong written and verbal English communication skills
  • Demonstrated customer service experience
  • Ability to multitask and resolve minor customer service conflicts
  • Alcohol Beverage Awareness Cared (TAM Card) may be required
  • Additional Security clearance may be required
  • Satisfactory Criminal Background Check and Drug Testing May be required
Additional Requirements
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At WHSmith North America, it's about each person bringing passion and skills to a dynamic and inclusive workplace

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