Workforce Management Associate Jobs in Des Moines, IA

Workforce Associate-Account Management

Iowa Workforce Development is seeking applicants for the position of Workforce Associate-Account Management in our Unemployment Insurance Division at 1000 E Grand Ave., Des Moines, IA.

About Iowa Workforce Development: Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of Iowa WORKS Centers.

Responsibilities in this position:

• Primary duties are to answer customer service questions for businesses and other entities, such as accounting firms and third-party administrators (TPAs) about using the on-line computer system for unemployment insurance taxes.
• Help customers resolve problems.
• Answer questions about using the on-line filing system.
• Help customers resolve technical difficulties.
• Respond to phone calls and emails from customers seeking information or assistance within specified time frames.
• Develop a thorough knowledge of the filing system, gather background information, review manuals and other communications to help customers and to resolve issues.

The successful candidate will provide input to the desk reference manual/help files so that changes are made, and manuals/help files are kept current. Document types of problems identified and their resolution using specific software documentation tools. Identify and document requests for enhancements to the system. Test system changes, enhancements, or new products.

In this role you will contact businesses to explain electronic services and encourage utilization and assist in other efforts to market the on-line computer services. When not providing customer service support, assist with processing of paper documents such as Power of Attorney, address changes, waivers, etc. that have been assigned by workflows or relayed from employers. Prepare documents for data entry or data enter the document information. Pull items off the fax server, mailbox, or parcel mail to be scanned and processed.

Essential Skills:

• Review and analyze employer/agent provided information to make a determination on employer accounts.
• Communicate verbally and in writing with employers/agents regarding all account determinations and requests.
• Provide documentation supporting decisions made on employer's accounts during appeal hearings.
• Communicate effectively with employers with respect to laws administered by Iowa Workforce Development.
• Read, interpret, and apply a variety of technical materials, rules, and regulations while maintaining confidentiality on information obtained on the job.

Complete other duties as assigned.

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday – Friday 8:00am-4:30pm.

If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Graduation from an accredited area college with an Associate's Degree; OR Three years of full-time work experience in public contact work obtaining, analyzing, and evaluating data such as job/claims interviewing, testing, referral, and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions; OR A total of three years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; OR Current, continuous experience in the state executive branch that includes eighteen months of full-time clerical work or direct customer service work in an Iowa Workforce Development office.

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise.

Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.

Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!