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Workforce Management Associate Jobs in Ashburn, VA

KPMG

Senior Associate, UKG

Washington, DC

$107K - $217K/yr

KPMG is currently seeking a Senior Associate, UKG to join our Advisory Services practice ... UKG Dimensions: experienced with advanced scheduling, workforce management, analytics, and mobile ...

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Workforce Management Associate information

See Ashburn, VA salary details

$9

$19

$32

How much do workforce management associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for workforce management associate in Ashburn, VA is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.62 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Ashburn, VA?

The most popular types of Workforce Management jobs in Ashburn, VA are:

What job categories do people searching Workforce Management Associate jobs in Ashburn, VA look for?

The top searched job categories for Workforce Management Associate jobs in Ashburn, VA are:

What cities near Ashburn, VA are hiring for Workforce Management Associate jobs?

Cities near Ashburn, VA with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Ashburn, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,443 per year, or $19.4 per hour.

Help Desk Administrator

Sparksoft Corporation

Reston, VA

Full-time

Re-posted 21 days ago

Job description

Description

Job Summary:

We are looking for dynamic, driven, industry knowledgeable individuals to join our rapidly growing team and company! It is an exciting time to be working for Sparksoft, come join us as we pave the way providing and establishing innovative healthcare IT solutions!

Requirements

Required Skills:

  • Must have a ‘SECRET’ security clearance to allow Privilege Level (root, administrator, or super-user account(s) and authenticator) access to network and computer systems (e.g. desktop clients, Servers, switches, etc.) in Non-classified Internet Protocol (IP) Router Network (NIPRNET) environment
  • Must obtain appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices they will support. Computing Environment certification shall be in accordance with Department of Defense directive 8570.01-M, Information Assurance Training, Certification, and Workforce Management, and must be maintained throughout the contract period.


Education/Experience Level:

  • Must have an Associate’s Degree in Information Systems/Computer Science or technically related degree, or three years of technically related field experience in desktop support or network administration. 
  • Contractor employees shall have Six (6) or more years in designing and deploying systems in a Microsoft Windows environment.
  • Must have a minimum of two years of client support in a Microsoft Windows based environment. 

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