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Workforce Management Analyst Jobs in Rio Rancho, NM

Goldbelt Nighthawk

Senior Data Center Analyst

Albuquerque, NM · On-site

$83K - $105K/yr

Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously ... Manage and maintain server hardware, storage systems, network infrastructure, and virtualization ...

Goldbelt, Inc.

Senior Data Center Analyst

Albuquerque, NM · On-site

$83K - $105K/yr

Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously ... Manage and maintain server hardware, storage systems, network infrastructure, and virtualization ...

Cape Fox Corporation

Analyst I

Albuquerque, NM · On-site

$85K - $87K/yr

Job Title Analyst I Cape Fox subsidiary Eagle Health, LLC is accepting resumes for an Analyst I to ... Manages the Annual A-45 Rent Reviews * Manages access to the Internet Quarters Management ...

Cape Fox SS

Analyst I

Albuquerque, NM

$85K - $87K/yr

Cape Fox subsidiary Eagle Health, LLC is accepting resumes for an Analyst I to support the members ... Plans and implements strategic approaches that meet data and performance management objectives ...

CNM LLP

Business Analyst

Albuquerque, NM · On-site

$53K - $67K/yr

The business analyst is responsible for providing insights and suggest improvements to existing and ... Assists in identifying, compiling, and delivering required metrics by proactively managing multiple ...

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Workforce Management Analyst information

See Rio Rancho, NM salary details

$34.7K

$88K

$155.6K

How much do workforce management analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for workforce management analyst in Rio Rancho, NM is $88,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $119,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the salary of WFM real time analyst?

The salary of a Workforce Management (WFM) Real-Time Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, especially in larger organizations or high-cost areas.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM professionals collaborate with HR, they primarily concentrate on operational efficiency rather than employee relations or recruitment.
More about Workforce Management Analyst jobs
What cities near Rio Rancho, NM are hiring for Workforce Management Analyst jobs? Cities near Rio Rancho, NM with the most Workforce Management Analyst job openings:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 1% Locum Tenens, 89% Full Time, 8% Part Time, 1% Contract, and 1% Nights. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $88,004 per year, or $42.3 per hour.

Senior Data Center Analyst

Goldbelt Nighthawk

Albuquerque, NM • On-site

$83K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Overview

Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk's flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs. 

Summary:

Goldbelt Nighthawk, LLC has an immediate need for a Senior Data Center Analyst.

Responsibilities

Essential Job Functions:

  • Responsible to ensure that the tasks required of the performance based statement of work (PBSOW) are complete and deliverables are executed on time, and to the satisfaction of the Task Lead, Project Manager and government customer.
  • Manage and maintain server hardware, storage systems, network infrastructure, and virtualization platforms.
  • Monitor data center performance, system capacity, and network health, ensuring uptime and optimal performance across all systems.
  • Troubleshoot and resolve hardware and software issues, ensuring prompt resolution of any outages or system failures.
  • Perform regular system backups, disaster recovery testing, and implement redundancy measures to protect critical systems.
  • Ensure the physical security of the data center, including managing access controls, environmental controls (e.g., cooling, power), and fire suppression systems.
  • Lead or assist in data center migrations, upgrades, expansions, and decommissioning of legacy systems.
Qualifications

Necessary Skills and Knowledge:

  • Assigned staff shall be knowledgeable of Data Center Standards including, but not limited to cabling, power, cooling and security and also knowledgeable in Data Center Management and Monitoring processes and applications.
  • Extensive technical understanding of the operation and management of an enterprise hosted services datacenter.
  • Highly accountable with a significant focus on customer service and high service availability.
  • High degree of initiative and dependability.
  • Excellent technical written, diagramming, and oral communication skills with the ability to effectively communicate with information technology professionals as well as management.

Minimum Qualifications:

  • Bachelor's degree or combination of education and experience.
  • Minimum 10 years of related technical experience in supporting and designing data centers.
  • Extensive experience in implementing and managing data center utilization and performance metrics.
  • Experience and understanding of UPS systems, HVAC systems, and other physical infrastructure associated with temperature control and power systems.
  • Extensive experience in executing preventative maintenance on data center and communication rooms.
  • Experience creating and updating diagrams, drawing schematics, and documentation of data center equipment to include serial numbers, asset tags, to location (row, rack, etc.).
  • Experience with supporting data center services 24/7/365 and responding to service interruptions at any time. Ability to work with little supervision, proactively identify and respond to issues before they impact service.
  • Experience with Information Technology Service Management (ITSM) practices including Change Management, Problem Management, and Incident Management.
  • Experience with DCOI and DCOI initiative. Experience with datacenter service design and management.

Preferred Qualifications:

  • Any additional relevant professional certifications.

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Employment Type: FULL_TIME

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