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Workforce Management Analyst Scheduler Jobs (NOW HIRING)

Belk

Sr. Workforce Management Analyst

Charlotte, NC

$83K - $104K/yr

The Senior Workforce Management Analyst is responsible for the oversight, analysis, and governance of store payroll hours, labor budgets, and workforce financial performance. This role serves as a ...

Belk

Sr. Workforce Management Analyst

Charlotte, NC · On-site

$80K - $99K/yr

The Senior Workforce Management Analyst is responsible for the oversight, analysis, and governance of store payroll hours, labor budgets, and workforce financial performance. This role serves as a ...

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

The successful candidate will have a strong analytical mindset, excellent communication skills, and ... Trains and mentors team members on workforce management tools and best practices. * Takes ownership ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and realtime ...

ModMed

Scheduling & Operational Adherence: Create, publish, and maintain optimized schedules, including ... in Workforce Management, Capacity Planning, or Operations Analytics within multi-channel ...

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Workforce Management Analyst Scheduler information

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$36.5K

$76.5K

$125.5K

How much do workforce management analyst scheduler jobs pay per year?

As of Sep 10, 2026, the average yearly pay for workforce management analyst scheduler in the United States is $76,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $104,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Workforce Management Analyst Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $76,482 per year, or $36.8 per hour.

Workforce Management Analyst - Remote / Telecommute

Dallas, TX • Remote

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$38/hr

Contractor

Re-posted 18 days ago

Job description

Job Overview:

Requirement/Must Have:

  • 3+ years experience in service center operations or scheduling/forecasting within a call center environment.
  • Bachelor's Degree or in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required.

Responsibilities:

  • Responsible for forecasting call volume and resource requirements necessary to meet objectives, including development of long range capacity and workload requirements, day of week and intra-day call volume forecasts.
  • Evaluate and analyze all aspects of call volume and staff forecasting and generate weekly schedules based on forecasted volumes.
  • Maintains accuracy and data integrity of Scheduling/Forecasting database including schedule preference and headcount information.
  • Proactively incorporates cyclical and periodic events into forecasted weekly, monthly, and annual volume and staffing plans.
  • Participate in scheduled Forecasting / Planning meetings and assist in carrying out disaster recovery plans when necessary.

Skills:

  • Strong analytical and problem-solving skills with the ability to identify trends, perform root cause analysis, and provide actionable recommendations.
  • Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and data analysis techniques.
  • Workforce Management knowledge and experience, including forecasting, scheduling, capacity planning, shrinkage, and contact center performance metrics.
  • Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
  • Strong communication and stakeholder management skills with the ability to effectively present findings, collaborate across teams, and influence operational decisions.

Qualification And Education:

  • Proficient in Microsoft Applications including Word, Excel, and Access.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Strong statistical and analytical ability and strong organizational skills with a good attention to detail.
  • Excellent interpersonal, oral and written communication skills.
  • Ability to work independently and collaboratively.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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