ZipRecruiter

Log In

1

Workforce Management Analyst Europe Jobs in Utah

Castlight Health, Inc

$75 - $111/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... the management point of contactDevelop short‑term operational plans, including staffing, scheduling, and workflow alignmentPartner with workforce analytics, training, and technology teams to ...

New

ASSA ABLOY

Regional Sales Manager

Salt Lake City, UT

$70K - $80K/yr

... for workforce management, task management, material management and fire safety & security. At the ... Effectively and efficiently analysing, implementing, and controlling the opportunities within the ...

ASSA ABLOY

Regional Sales Manager

Lindon, UT

$70K - $80K/yr

... for workforce management, task management, material management and fire safety & security. At the ... Effectively and efficiently analysing, implementing, and controlling the opportunities within the ...

ASSA ABLOY

Regional Sales Manager

Salt Lake City, UT

$70K - $80K/yr

... for workforce management, task management, material management and fire safety & security. At the ... Effectively and efficiently analysing, implementing, and controlling the opportunities within the ...

ASSA ABLOY

Regional Sales Manager

West Valley City, UT

$70K - $80K/yr

... for workforce management, task management, material management and fire safety & security. At the ... Effectively and efficiently analysing, implementing, and controlling the opportunities within the ...

ASSA ABLOY

Regional Sales Manager

Salt Lake City, UT

$70K - $80K/yr

... for workforce management, task management, material management and fire safety & security. At the ... Effectively and efficiently analysing, implementing, and controlling the opportunities within the ...

Orion

Client Support Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Partner with Workforce Management to support real-time staffing needs, schedule adjustments, and ... Has strong analytical, problem solving, and organizational skills * Can collaborate cross ...

Compunnel, Inc.

Sr Planner/Buyer Analyst

Draper, UT · On-site

$40/hr

Manage issues preventing execution of production plans, including non-conforming materials ... A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing ...

Verawholehealth

Customer Support Manager

Sandy, UT · Hybrid

$74K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management point of contact * Develop shortterm operational plans, including staffing, scheduling, and workflow alignment * Partner with workforce analytics, training, and technology teams to ...

Castlight Health

Customer Support Manager

Sandy, UT · On-site

$74K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management point of contact * Develop short-term operational plans, including staffing, scheduling, and workflow alignment * Partner with workforce analytics, training, and technology teams to ...

Castlight Health, Inc

Customer Support Manager

Salt Lake City, UT · On-site

$75 - $95/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management point of contact * Develop short‑term operational plans, including staffing, scheduling, and workflow alignment * Partner with workforce analytics, training, and technology teams to ...

New

TEKsystems

Junior Business Continuity Analyst

Lehi, UT · Hybrid

$55 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You Need to Succeed • 1-5 years of experience in business continuity, emergency management ... Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real ...

TEKsystems

Junior Business Continuity Analyst

Lehi, UT · Hybrid

$55 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You Need to Succeed • 1-5 years of experience in business continuity, emergency management ... Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real ...

Verisk

Customer Care Manager

Lehi, UT

Support workforce planning, scheduling, and capacity management * Participate in hiring, onboarding ... Strong analytical skills with ability to interpret KPI data and drive decisions * Excellent ...

Verisk

Customer Care Manager

Lehi, UT · On-site

$90K - $110K/yr

  • Medical

  • Retirement

  • PTO

Support workforce planning, scheduling, and capacity management * Participate in hiring, onboarding ... Strong analytical skills with ability to interpret KPI data and drive decisions * Excellent ...

TEKWISSEN LLC

Collection & Payment Specialist

Draper, UT · Hybrid

$17.25 - $23.25/hr

TekWissen Group is a workforce management provider throughout the USA and many other countries in ... Collections Analyst, Assoc Location: Draper, UT, 84020 Duration: 6 Months Job Type: Temporary ...

previous pagenext page

Showing results 21-40

All JobsWorkforce Management Analyst Europe JobsWorkforce Management Analyst Europe Jobs in Utah

Workforce Management Analyst Europe information

What does a workforce management analyst Europe do?

A Workforce Management Analyst in Europe is responsible for analyzing, forecasting, and planning workforce needs to ensure that staffing levels align with business demands. They use data analysis and specialized software to predict call volumes, schedule employees efficiently, and monitor real-time performance metrics. Their role often includes identifying trends, recommending process improvements, and ensuring compliance with local labor laws and regulations. By optimizing workforce allocation, they help organizations improve productivity and customer service while controlling labor costs.

What are the typical challenges faced by a workforce management analyst Europe when coordinating across multiple countries?

A Workforce Management Analyst in Europe often encounters challenges related to coordinating workforce plans across different countries with varying labor laws, languages, and cultural expectations. Ensuring compliance with local regulations while maintaining consistent service levels can be complex. Additionally, analysts need to adapt forecasting models to account for region-specific holidays, seasonal demand, and workforce availability. Strong communication and collaboration skills are essential for working with local managers and HR teams to align staffing strategies effectively.

What are the key skills and qualifications needed to thrive as a workforce management analyst Europe, and why are they important?

To thrive as a Workforce Management Analyst Europe, you need strong analytical abilities, advanced Excel or data analysis skills, and a background in business, finance, or a related field. Familiarity with workforce management software (like NICE, Kronos, or Verint), forecasting tools, and sometimes Six Sigma or similar process improvement certifications is typical. Exceptional communication, problem-solving, and organizational skills help you collaborate with teams and respond to changing business needs. These competencies ensure efficient staffing, cost control, and optimal service delivery across diverse European operations.

What is the difference between Workforce Management Analyst Europe vs Workforce Planning Analyst?

AspectWorkforce Management Analyst EuropeWorkforce Planning Analyst
Required CredentialsRelevant certifications (e.g., APICS, CPP), analytical skillsSimilar certifications, focus on planning tools
Work EnvironmentCorporate offices, call centers, or service industries in EuropeCorporate or consulting settings, often in strategic planning
Employer & Industry UsageUsed by companies managing large, dynamic workforces in EuropeUsed across industries for strategic workforce planning
Search & Comparison IntentPeople comparing operational workforce roles in EuropeIndividuals interested in workforce planning roles

The Workforce Management Analyst Europe focuses on optimizing staffing, scheduling, and resource allocation within European organizations, often with a focus on operational efficiency. The Workforce Planning Analyst, while similar, emphasizes strategic long-term planning and forecasting of workforce needs. Both roles require analytical skills and certifications but differ mainly in scope and focus area.

What are popular job titles related to Workforce Management Analyst Europe jobs in Utah?

For Workforce Management Analyst Europe jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Workforce Management Analyst Europe jobs in Utah look for?

The top searched job categories for Workforce Management Analyst Europe jobs in Utah are:

What cities in Utah are hiring for Workforce Management Analyst Europe jobs?

Cities in Utah with the most Workforce Management Analyst Europe job openings:

Workforce Management Analyst Europe jobs near you

Customer Support Manager

Castlight Health, Inc

On-site

$75 - $111/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Job Description SummaryManager, Customer Support – Hybrid (Sandy, UT)Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070Schedule: Monday–Friday, 8:00am–5:00pm Hybrid: In‑office Monday–Wednesday; Remote Thursday & Friday SalaryRange: $75,000–$95,000Benefits: Medical, dental, vision, 401(k), PTO, paid holidaysAbout the RoleThe Customer Support manager leads a high‑volume healthcare support center and oversees a team of supervisors and specialists responsible for delivering exceptional service. This role manages daily operations, drives performance against service level targets, and ensures consistent execution across the support organization. You will coach supervisors, optimize workflows, and serve as the primary resource for real‑time operations, escalations, and outbound support activities.This position requires a strong operational leader with deep healthcare call center management experience. Candidates without at least 5 years of healthcare call center management experience will not be considered.How will you make an impact & RequirementsKey ResponsibilitiesLead and develop a team of three supervisors and customer support specialistsSet team goals and manage performance against service level, quality, and efficiency targetsOversee real‑time operations, monitor team metrics, and take action when performance gaps occurManage high‑volume inbound and outbound call center operations, ensuring consistent executionReview reports, attend operational meetings, and ensure daily performance aligns with organizational standardsResolve escalated or complex customer issues and serve as the management point of contactDevelop short‑term operational plans, including staffing, scheduling, and workflow alignmentPartner with workforce analytics, training, and technology teams to optimize performanceCoach supervisors through performance cycles, feedback sessions, and leadership developmentContribute to support policies, procedures, and quality standardsMotivate the team, actively engage with supervisors, and serve as a resource for questions and problem‑solvingSupport outbound support initiatives and ensure quality and compliance in outreach activitiesDrive continuous improvement across customer support operationsRequired QualificationsMinimum 5 years of management experienceRequired: Healthcare call center management experience (inbound + outbound)Experience managing teams in a high‑volume support centerExperience overseeing real‑time operations and performance metricsStrong background in workforce management, quality monitoring, and CRM platformsProven ability to lead teams in a metric‑driven environmentExcellent communication, coaching, and leadership skillsHealth plan management experience is a plusBenefitsMedical, dental, and vision insurance401(k)Paid Time Off (PTO)Paid holidaysCompensation Range:$74,083.00to$111,125.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs. #J-18808-Ljbffr

Apply