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Wfm Jobs in Utah (NOW HIRING)

NRG

Workforce Management Coordinator

Provo, UT

$18.25 - $24.50/hr

The WFM Generalist will also own the NISWFM response to incidents, outages, and queues. This position will work closely with our Human Resource Business partners & Sales Support Professionals to ...

NRG

Workforce Management Coordinator

Provo, UT · On-site

$18.25 - $24.50/hr

The WFM Generalist will also own the NISWFM response to incidents, outages, and queues. This position will work closely with our Human Resource Business partners & Sales Support Professionals to ...

NRG

Workforce Management Coordinator

Provo, UT

The WFM Generalist will also own the NISWFM response to incidents, outages, and queues. This position will work closely with our Human Resource Business partners & Sales Support Professionals to ...

Whole Foods Market

Butcher - Full Time

Park City, UT · On-site

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...

Whole Foods Market

Butcher - Full Time

Park City, UT · On-site

$16.50 - $30.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...

Whole Foods Market

Butcher

Park City, UT · On-site

$16.50 - $30.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...

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Wfm information

See Utah salary details

$35K

$88.8K

$157K

How much do wfm jobs pay per year?

As of Aug 19, 2026, the average yearly pay for wfm in Utah is $88,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $120,600.00 per year, depending on experience, location, and employer.

What is a Wfm?

A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.

What are the typical daily responsibilities of a Wfm professional in a call center environment?

In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.

What are the key skills and qualifications needed to thrive in the Wfm position, and why are they important?

To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.

Is workforce management a stressful job?

Workforce management involves coordinating staffing, scheduling, and resource allocation, which can be stressful during periods of high demand or staffing shortages. The role requires strong organizational skills and the ability to handle multiple priorities, but stress levels vary depending on the work environment and workload. Effective use of tools like workforce management software can help mitigate stress.

What are the most commonly searched types of Wfm jobs in Utah?

The most popular types of Wfm jobs in Utah are:

What are popular job titles related to Wfm jobs in Utah?

For Wfm jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Wfm jobs in Utah look for?

The top searched job categories for Wfm jobs in Utah are:

What cities in Utah are hiring for Wfm jobs?

Cities in Utah with the most Wfm job openings:

Wfm jobs near you
Infographic showing various Wfm job openings in Utah as of August 2026, with employment types broken down into 47% Full Time, 52% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $88,830 per year, or $42.7 per hour.

Workforce Management Coordinator

NRG

Provo, UT

$18.25 - $24.50/hr

Full-time

Posted 6 days ago

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

We are looking for a full-time WFM Coordinator to support NIS and Sales Operations with handling and resolving workforce-related issues, such as but not limited to: inputting data, managing staffing requirements, and monitoring real-time adherence. The WFM Generalist will also own the NISWFM response to incidents, outages, and queues. This position will work closely with our Human Resource Business partners & Sales Support Professionals to support short- and long-term staffing requirements, shift adherence, and provide forecasting metrics along with any incidents impacting SLA or efficiency. 

JOB RESPONSIBILITIES: 

  • Input & upload metrics for daily and weekly forecasting models. 
  • Contribute to the WFM team with creating schedules, uploading corrections, managing holidays and other WFM functions. 
  • Handles any same day schedule change requests such as coachings, meetings, projects etc.  
  • Maintain and influence relationships with our business partners.  
  • Promptly and accurately respond to all WFM tickets with empathy. 
  • Prioritize work effectively to meet specific deadlines as given by manager. 
  • Proactively analyze and interpret data to inform business decisions and address concerns. 
  • Manage real time adherence to maintain sales rep efficiency. 
  • Utilize excellent and professional customer service skills to build and maintain positive working relationships with sales reps and leaders. 

REQUIRED SKILLS: 

  • Ability to communicate effectively, both verbally and in writing, in the English language 
  • Excellent work coordination and organizational skills 
  • Ability to work effectively with other departments and in a team environment 
  • Ability to learn how to effectively navigate Vivint’s service and sales databases 
  • Computer skills, Microsoft, Excel and Word, Outlook, and Sales Force 
  • Must be able to work full-time and on-site 
  • Customer service experience - preferred 
  • High school diploma or equivalent 

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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