Desktop Support
Wilmington, DE · On-site
... ensuring minimal disruption to critical trading activities. Responsibilities : • Provide ... workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US ...
Desktop Support
Wilmington, DE · On-site
... ensuring minimal disruption to critical trading activities. Responsibilities : • Provide ... workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Trade Support - Analyst
Newark, DE · On-site
Actively participate in change management initiatives, leveraging resources to minimize disruption ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...
Chief Technology Officer
Dover, DE · On-site
$131K - $147K/yr
DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of ... and disruption. * Recommend which technologies to invest in and procure, including making the ...
Chief Technology Officer
Dover, DE · On-site
$131K - $147K/yr
DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of ... and disruption. * Recommend which technologies to invest in and procure, including making the ...
DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of ... disruption.\r\n Recommend which technologies to invest in and procure, including making the ...
DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of ... disruption.\r\n Recommend which technologies to invest in and procure, including making the ...
Workforce Disruption information
What is the difference between Workforce Disruption vs Workforce Planning?
| Aspect | Workforce Disruption | Workforce Planning |
|---|---|---|
| Definition | Events or factors that significantly alter the workforce, such as layoffs, strikes, or technological changes. | The process of analyzing and forecasting an organization’s future workforce needs. |
| Focus | Managing unexpected or disruptive changes in the workforce. | Strategic preparation for future staffing requirements. |
| Work environment | Dynamic, often crisis-driven situations. | Proactive, planning-oriented activities. |
| Common usage | During organizational upheavals or industry shifts. | In HR strategy and talent management. |
While Workforce Disruption involves managing sudden workforce changes, Workforce Planning focuses on preparing for future staffing needs. Both are essential HR functions but serve different purposes in organizational management.
What are the key skills and qualifications needed to thrive as a Workforce Disruption Specialist, and why are they important?
To thrive as a Workforce Disruption Specialist, you need expertise in change management, organizational development, and a solid understanding of labor laws and workforce analytics, usually supported by a degree in human resources or business. Familiarity with HRIS platforms, project management tools, and data analysis systems is commonly required, along with relevant certifications like SHRM-SCP or Prosci. Outstanding communication, conflict resolution, and adaptability are crucial soft skills for guiding organizations and employees through periods of change. These abilities ensure the effective navigation and mitigation of workforce disruptions, promoting organizational resilience and employee engagement.
How does a Workforce Disruption Specialist typically collaborate with other departments during organizational change?
A Workforce Disruption Specialist works closely with HR, management, and communications teams to ensure smooth transitions during periods of organizational change, such as mergers, layoffs, or restructuring. They facilitate clear communication, provide support to affected employees, and help design transition plans that minimize operational disruptions. Regular meetings and cross-departmental workshops are common, allowing specialists to address concerns, gather feedback, and coordinate resources effectively. This collaborative approach helps ensure that workforce disruptions are managed proactively and empathetically.
What is workforce disruption?
Workforce disruption refers to significant changes that impact the structure, roles, or functions of a company's workforce. These changes can be caused by factors such as technological advancements, economic shifts, organizational restructuring, or unexpected events like pandemics. Workforce disruption can lead to job displacement, the need for reskilling, and changes in how and where employees work. Organizations often respond to workforce disruption by developing new strategies for talent management and adopting flexible work models.
What job categories do people searching Workforce Disruption jobs in Delaware look for? The top searched job categories for Workforce Disruption jobs in Delaware are:
Job description
Job Summary:
Diverse Lynx is a company seeking a Desktop Engineer to provide dedicated on-site desktop support for front-office users in a fast-paced financial environment. The role involves managing incidents, delivering high-quality support, and ensuring minimal disruption to critical trading activities.
Responsibilities:
• Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
• Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
• Support time-critical incidents aligned to market cycles.
• Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
• Coordinate with cross functional IT teams for priority issue resolution
• Support for back-office users and new joiner onboarding process.
• Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
• Prioritise issues impacting market data feeds, order execution, and pricing systems.
• Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.
• Ensure accurate ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking.
• Follow ITIL processes, with focus on incident prioritisation aligned to investment business impact.
• Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.
• Support multi-monitor configurations.
• Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.
• Manage mobile devices and secure endpoints used for remote portfolio access.
• Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.
• Provide basic L1 support for investment management applications like: Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)
• Support Microsoft 365 and collaboration tools used for investment research and reporting.
• Communicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios.
• Provide real-time updates during critical incidents impacting portfolio or trading activities.
• Build strong relationships with investment teams and operations stakeholders.
• Ensure high user satisfaction through responsive and proactive support.
• Identify opportunities to reduce repeat incidents impacting market data, trading, or reporting systems.
• Improve first-time fix rates for front-office issues.
• Maintain and contribute to existing knowledge bases.
• Support process optimisation aligned to asset management workflows.
• Leverage AI-driven tools for ticket triage, knowledge suggestions, and guided resolutions
• Use AI-powered dispatch tools for optimized technician allocation.
• Support automation in asset tracking and service reporting.
• Drive adoption of AI-enabled deskside support tools to improve user experience.
Qualifications:
Required:
• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
• Experience supporting portfolio managers, traders, and research teams
• Exposure to market-sensitive, time-critical environments
• Strong Windows desktop and endpoint support expertise
• Multi-monitor and high-performance workstation setup
• Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
• ITSM tools such as ServiceNow, Jira or equivalent
• Incident prioritization based on investment business impact
• Knowledge of SLA-driven support in financial environments
• Strong stakeholder engagement
• Ability to operate in high-pressure, market-driven environments
• Excellent problem-solving and decision-making skills
• Clear and confident communication under pressure
• High level of ownership, attention to detail, and accountability
Preferred:
• Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
• Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
Company:
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US, , with a team of 1001-5000 employees. The company is currently Late Stage.
Diverse Lynx is a company seeking a Desktop Engineer to provide dedicated on-site desktop support for front-office users in a fast-paced financial environment. The role involves managing incidents, delivering high-quality support, and ensuring minimal disruption to critical trading activities.
Responsibilities:
• Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
• Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
• Support time-critical incidents aligned to market cycles.
• Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
• Coordinate with cross functional IT teams for priority issue resolution
• Support for back-office users and new joiner onboarding process.
• Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
• Prioritise issues impacting market data feeds, order execution, and pricing systems.
• Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.
• Ensure accurate ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking.
• Follow ITIL processes, with focus on incident prioritisation aligned to investment business impact.
• Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.
• Support multi-monitor configurations.
• Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.
• Manage mobile devices and secure endpoints used for remote portfolio access.
• Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.
• Provide basic L1 support for investment management applications like: Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)
• Support Microsoft 365 and collaboration tools used for investment research and reporting.
• Communicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios.
• Provide real-time updates during critical incidents impacting portfolio or trading activities.
• Build strong relationships with investment teams and operations stakeholders.
• Ensure high user satisfaction through responsive and proactive support.
• Identify opportunities to reduce repeat incidents impacting market data, trading, or reporting systems.
• Improve first-time fix rates for front-office issues.
• Maintain and contribute to existing knowledge bases.
• Support process optimisation aligned to asset management workflows.
• Leverage AI-driven tools for ticket triage, knowledge suggestions, and guided resolutions
• Use AI-powered dispatch tools for optimized technician allocation.
• Support automation in asset tracking and service reporting.
• Drive adoption of AI-enabled deskside support tools to improve user experience.
Qualifications:
Required:
• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
• Experience supporting portfolio managers, traders, and research teams
• Exposure to market-sensitive, time-critical environments
• Strong Windows desktop and endpoint support expertise
• Multi-monitor and high-performance workstation setup
• Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
• ITSM tools such as ServiceNow, Jira or equivalent
• Incident prioritization based on investment business impact
• Knowledge of SLA-driven support in financial environments
• Strong stakeholder engagement
• Ability to operate in high-pressure, market-driven environments
• Excellent problem-solving and decision-making skills
• Clear and confident communication under pressure
• High level of ownership, attention to detail, and accountability
Preferred:
• Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
• Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
Company:
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US, , with a team of 1001-5000 employees. The company is currently Late Stage.
About Diverse Lynx
Sourced by ZipRecruiter
Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Princeton, NJ, US
Year founded
2002