Workforce Development Manager Jobs in Toronto, ON

Job ID: 62861

Job Category: Human Resources

Division & Section: Toronto Water, Strategic Planning & Workforce Dev

Work Location: METRO HALL

Job Type & Duration: Full-time, Permanent Vacancy

Salary Range: $64,529 - $83,652

Hiring Zone: $65,089 - $70,570

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 26-Jun-2026 to 13-Jul-2026

Major Responsibilities 

As an integral part of the team, you will participate in the administration and delivery of Strategic Planning & Workforce Development (SPWD) services including but not limited to the following:

Workforce Programs, Projects & Administrative Support 

• Provide operational and administrative support to Strategic Planning & Workforce Development (SPWD) staff on Toronto Water workforce programs, projects, and initiatives. 

• Support and participate in team projects, including maintaining, analyzing, and reporting on program data. 

• Retrieve information from various electronic systems and manual files to support program delivery and decision-making. 

• Complete required documentation and paperwork in accordance with established staffing guidelines, policies, and procedures. 

• Perform other related duties as assigned. 

Learning & Development Coordination 

• Assist in the coordination, development, and implementation of Toronto Water-specific learning programs and processes. 

• Design, develop, and update end-user documentation such as training materials, manuals, and project documentation, ensuring content reflects current business processes. 

Research, Analysis & Continuous Improvement 

• Research, analyze, and report on workforce programs and initiatives to identify gaps and support program improvements. 

• Review trends, best practices, and emerging approaches in workforce development to enhance service delivery and inform program design. 

Recruitment & Workforce Planning Support 

• Assist with internal and external recruitment planning processes, including researching talent sources such as colleges, universities, and job boards. 

• Support initiatives aimed at attracting and recruiting qualified candidates to meet workforce needs. 

Stakeholder Engagement & Client Service 

• Liaise with internal staff, external organizations, educational institutions, and other levels of government as required to support program objectives. 

• Respond to employee and client inquiries, providing timely, accurate, and professional customer service. 

• Create and maintain manual and electronic files and records to ensure accessibility and accuracy of information. 

Key Qualifications:

1. Graduate from a university or college program in human resources, learning and development, psychology, sociology, organizational behaviour, or business.
   
2. Experience using a variety of software applications such as Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Access), and/other related data software.
   
3. Experience in the preparation of high quality, professional documents, statistical reports and presentation slides (i.e. PowerPoint presentations, Excel spreadsheets).
   
4. Excellent customer service, interpersonal and communication skills.
   
5. Excellent analytical, problem solving and strong organizational skills with an ability to work under pressure and meet deadlines.
   
6. Ability to work effectively within a team environment with strong skills developing and maintaining productive working relationships with managers, employees, union officials and the public.
   
7. Problem solving abilities, effective communication and interpersonal skills, and can work in a collaborative environment.
   
8. Ability to take initiative, follow through on assignments and be accountable for contributions and results.
   
9. Willingness to learn, expand skill sets as part of an evolving team to help move the corporate learning and leadership development agenda forward.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.