Workforce Development Case Manager Jobs in Waukegan, IL

The Manager Workforce Development is responsible for collaborating with multiple departments, teams, and committees at Goodwill Great Lakes to ensure case management and training support with daily activities, special projects, and the pursuit of organizational goals.
RESPONSIBILITY LEVEL:
Implements strategy for Workforce Development at Naval Station Great Lakes. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.
PRINCIPAL DUTIES:
1. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.
2. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.
3. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.
4. Collaborates with multiple departments, teams, and committees at Goodwill Great Lakes to ensure case management and training support with daily activities, special projects, and the pursuit of organizational goals.
5. Manages and monitors case load distribution, facility coverage, attendance tracking efforts, corrective action documentation, case noting, program plan completion, and disability related accommodations made by Vocational Case Managers to ensure the highest level of service is provided to program participants, as well as other internal and external customers.
6. Manages, supports, and tracks the Training Coordinator's efforts to recognize training needs and opportunities, and develop relevant content to coordinate and facilitate group downtime trainings, one-on-one trainings, new program participant orientations, and the Team Leadership program.
7. Maintain compliance and coordinate auditing process for NISH Presidents Committee.
8. Maintain standards of confidentiality.
9. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years' experience.
2. Ability to communicate using sign language preferred.
3. A REAL ID-compliant driver's license is required for access to the naval base and for employment. Candidates must provide proof of this identification.
LEADERSHIP COMPETENCIES:
1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.
2. Courage: Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.
CORE CULTURALCOMPETENCIES:
1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.
6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.
PHYSICAL/SENSORY DEMANDS:
Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.
Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.
In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.
Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.