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Workflow Manager Jobs in Detroit, MI (NOW HIRING)

Venteon

Manager, Tax & Accounting

Troy, MI · On-site

Support firm leadership with workflow management * Identify opportunities for additional services with existing clients If you are a high performer and would like to work for an equally high ...

Staffed4U

Office Manager

Keego Harbor, MI

$60K - $80K/yr

Oversee daily office operations and workflow management. * Provide administrative support to leadership and staff. * Answer and route incoming calls as needed. * Coordinate office supplies, equipment ...

Staffed4U

Office Manager

Keego Harbor, MI

$60K - $80K/yr

Oversee daily office operations and workflow management. * Provide administrative support to leadership and staff. * Answer and route incoming calls as needed. * Coordinate office supplies, equipment ...

Venteon

Senior Tax Manager

Troy, MI · On-site

Lead tax process improvements, technology initiatives, and compliance workflow management. * Partner with Accounting, Finance, and executive leadership to ensure accurate reporting and effective tax ...

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All JobsWorkflow JobsWorkflow Manager JobsWorkflow Manager Jobs in Detroit, MI

Workflow Manager information

See Detroit, MI salary details

$34.6K

$51.8K

$88.9K

How much do workflow manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for workflow manager in Detroit, MI is $51,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,449.00 and $49,868.00 per year, depending on experience, location, and employer.

How much does a workflow manager make?

The average salary for a workflow manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Professionals with certifications in project management or workflow tools may earn higher salaries, especially in larger organizations or specialized sectors.

What skills are needed for workflow manager?

A workflow manager needs strong organizational and project management skills, proficiency with workflow or process management tools, and the ability to analyze and optimize processes. Good communication, problem-solving abilities, and knowledge of industry-specific software are also important for success in this role.

How does a workflow manager typically collaborate with cross-functional teams to optimize business processes?

As a Workflow Manager, you will routinely work with teams from operations, IT, and business units to streamline and improve organizational processes. This often involves facilitating meetings, gathering feedback, and mapping out existing workflows to identify inefficiencies or bottlenecks. You’ll coordinate closely with stakeholders to implement automation tools or process changes, ensuring everyone is aligned and trained on new procedures. Strong communication and project management skills are essential to successfully drive these initiatives and foster a culture of continuous improvement.

What is the difference between Workflow Manager vs Operations Coordinator?

AspectWorkflow ManagerOperations Coordinator
Primary RoleOversees and optimizes work processes and workflowsCoordinates daily operational activities and supports team functions
Required CredentialsTypically requires a degree in business, management, or related field; certifications in project management are commonOften requires a high school diploma or associate degree; relevant experience in operations
Work EnvironmentOffice setting, often in industries like manufacturing, logistics, or ITOffice environment, supporting various departments in similar industries
Employer & Industry UsageUsed by companies aiming to streamline workflows and improve efficiencyUsed by organizations managing daily operational tasks and team coordination

While both roles support organizational efficiency, a Workflow Manager focuses on designing and improving work processes, whereas an Operations Coordinator handles daily operational tasks and team support. Understanding these differences helps in selecting the right career path or job role.

What does a workflow manager do?

A Workflow Manager is responsible for designing, implementing, and optimizing business processes within an organization. They oversee how tasks, information, and documents flow between teams and systems to ensure efficiency and productivity. Workflow Managers use specialized software to automate repetitive tasks, monitor process performance, and resolve bottlenecks. Their role often involves collaborating with various departments to streamline operations and support organizational goals.

What are the key skills and qualifications needed to thrive as a workflow manager?

To thrive as a Workflow Manager, you need strong organizational skills, process optimization expertise, and experience with project management, often supported by a degree in business or a related field. Familiarity with workflow automation tools (such as Asana, Trello, Jira, or Monday.com) and process mapping software is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively coordinate teams and drive process improvements. These competencies are essential for ensuring efficient operations, reducing bottlenecks, and achieving organizational goals.

What is the role of a workflow manager?

A workflow manager oversees and coordinates business processes to ensure efficiency and productivity. They analyze workflows, implement improvements, and often use tools like workflow management software to streamline operations and meet organizational goals.
What are popular job titles related to Workflow Manager jobs in Detroit, MI? For Workflow Manager jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Workflow Manager jobs in Detroit, MI look for? The top searched job categories for Workflow Manager jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Workflow Manager jobs? Cities near Detroit, MI with the most Workflow Manager job openings:
Workflow Manager jobs near you

Patient Engagement Supervisor

Covenant Community Care

Detroit, MI • On-site

Full-time

Life, Retirement, PTO

Re-posted 17 days ago

Job description

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Patient Engagement Supervisor.
JOB DESCRIPTION:
Working under general supervision, the Patient Engagement Supervisor is responsible for directing the daily operations of Covenant Community Care's centralized Contact Center. The Supervisor provides leadership, training, coaching, quality oversight, and workflow management to ensure patients receive timely, accurate, and patient-centered service.
The Patient Engagement Supervisor develops and maintains operational workflows, monitors staff performance, supports patient access initiatives, and collaborates with organizational leadership to improve patient engagement, operational efficiency, and service quality.
SPECIFIC DUTIES:
  • Contact Center Operations
    • The Patient Engagement Supervisor oversees daily Contact Center operations and supports patient access initiatives. Specific duties include:
      • Direct daily Contact Center operations.
      • Organize workflow and assign responsibilities for scheduling, appointment reminders, medication refill routing, patient messaging, and outreach initiatives.
      • Monitor staffing levels, workload distribution, and service performance.
      • Ensure accurate documentation, scheduling, and message routing.
    • Serve as the subject matter expert and primary resource for Contact Center operations.
      • Develop and maintain knowledge of patient access workflows, Contact Center technology, and service recovery best practices.
  • Leadership & Staff Development
    • The Patient Engagement Supervisor is responsible for building and maintaining a high-performing Contact Center team. Specific duties include:
      • Participate in hiring, onboarding, evaluation, and disciplinary processes for Contact Center staff.
      • Train and continually retrain Contact Center staff on workflows, customer service standards, and organizational expectations.
      • Conduct coaching sessions and performance improvement activities to support staff development and accountability.
      • Develop and maintain training resources, workflow guides, and departmental reference materials.
  • Quality Assurance & Performance Management
    • The Patient Engagement Supervisor monitors departmental performance and service quality to identify trends, improve operations, and support patient satisfaction. Specific duties include:
      • Monitor Contact Center performance metrics, including call volume, response times, abandonment rates, quality assurance measures, and productivity standards.
      • Audit calls, documentation, and workflows to identify trends, assess staff proficiency, and identify opportunities for retraining or process improvement.
      • Implement operational improvements that enhance patient access, service quality, and overall patient experience.
  • Patient Access & Engagement
    • The Patient Engagement Supervisor supports initiatives that improve patient access, patient engagement, and continuity of care. Specific duties include:
      • Oversee outbound patient engagement activities, including appointment reminders, care gap outreach, and population health initiatives.
      • Monitor scheduling practices and recommend workflow improvements that reduce barriers to care.
    • Monitor registration, insurance, and patient access workflows to ensure accurate information collection and efficient service delivery.
    • Support patient portal initiatives and monitor processes related to patient access and engagement technologies.
    • Support implementation and ongoing oversight of insurance eligibility, patient demographics, and Sliding Fee Discount Program workflows.
    • Collaborate with operational and clinical leadership to support organizational access goals.
  • Inter-Departmental Collaboration
    • The Patient Engagement Supervisor works with departments throughout the organization to support efficient patient access and service delivery. Specific duties include:
      • Maintain strong working relationships with site supervisors, managers, directors, and executive leadership.
      • Participate in organizational initiatives related to patient access, patient engagement, and quality improvement.
      • Work with internal staff and external vendors to resolve operational or system-related issues.
  • Policy, Compliance & Reporting
    • The Patient Engagement Supervisor maintains procedures and reports that support compliance, consistency, and decision making. Specific duties include:
      • Create and maintain departmental procedures, workflows, and training guides.
      • Ensure compliance with organizational policies, HIPAA requirements, documentation standards, and applicable regulatory requirements.
      • Utilize operational reporting tools to monitor productivity, quality, patient access, service performance, and workflow trends.
  • Other duties as assigned.

QUALIFICATIONS AND COMPETENCIES:
Minimum qualifications:
  • High school diploma or equivalent.
  • Three years of healthcare access, contact center, scheduling, registration, or customer service experience.
  • Minimum of one year of leadership, supervisory, training, or coaching experience.
  • Experience with EHR systems and contact center workflows.
  • Ability to analyze performance metrics and operational reports to support decision-making and process improvement.
  • Proficiency in Microsoft Excel and reporting tools.

Preferred qualifications:
  • Associate or Bachelor's degree.
  • Experience in a Federally Qualified Health Center or community health center setting.
  • Bilingual English/Spanish.

Required competencies
  • Ability to listen, write, and speak effectively with patients, staff, and leadership.
  • Ability to maintain professionalism, empathy, and culturally responsive communication.
  • Ability to exercise good judgment, follow established workflows, and protect patient confidentiality.
  • Ability to use EHR, contact center, and Microsoft Office systems accurately and efficiently.
  • Ability to work in a fast-paced environment while maintaining accuracy and customer service standards.
  • Ability to plan work, assign tasks, monitor performance, and coach staff to meet standards.
  • Ability to evaluate, improve, and streamline workflows through analytical thinking and performance data.

Job Type: Full-time
Benefits we offer our employees:
Comprehensive Benefit program
Vacation, Sick, and Personal time (VSP)
Paid holidays
401K
Life insurance, long term and short term disability
Candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process.

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