Manage operational readiness and support frameworks for the complex Payvider ecosystem, including ... workflows * Direct operational familiarity with the Canadian healthcare ecosystem, including ...
Manage operational readiness and support frameworks for the complex Payvider ecosystem, including ... workflows * Direct operational familiarity with the Canadian healthcare ecosystem, including ...
Property Portfolio Manager
Calgary, AB · On-site
CA$75K/yr
Property Manager Full-Cycle Ownership of a Portfolio: Calgary, Alberta (Field & Hybrid) Employment ... Modern Workflow: We provide the best-in-class tools (HubSpot, RentCheck, Showmojo) so you spend ...
Quick apply
Property Portfolio Manager
Calgary, AB · On-site
CA$75K/yr
Property Manager Full-Cycle Ownership of a Portfolio: Calgary, Alberta (Field & Hybrid) Employment ... Modern Workflow: We provide the best-in-class tools (HubSpot, RentCheck, Showmojo) so you spend ...
... such as workflow management system implementation or administrative process automation * Proven experience managing multidisciplinary teams and delivering complex software solutions * Strong ...
... such as workflow management system implementation or administrative process automation * Proven experience managing multidisciplinary teams and delivering complex software solutions * Strong ...
Supply Chain Manager Reporting to the Senior Project Manager and/or the Project Controls Manager ... Drive digital enablement through dashboards, reporting, master data discipline, workflow ...
Supply Chain Manager Reporting to the Senior Project Manager and/or the Project Controls Manager ... Drive digital enablement through dashboards, reporting, master data discipline, workflow ...
Communicating with your Regional Pharmacy Manager to optimize efficiencies and workflow. You Have: * A Canadian Pharmacist license and are in good standing with the respective College of Pharmacists.
Communicating with your Regional Pharmacy Manager to optimize efficiencies and workflow. You Have: * A Canadian Pharmacist license and are in good standing with the respective College of Pharmacists.
This position plays a key role in managing workflow, resourcing, quality, and deliverables across the team, while collaborating with Project Development, Operations, and other internal stakeholders.
This position plays a key role in managing workflow, resourcing, quality, and deliverables across the team, while collaborating with Project Development, Operations, and other internal stakeholders.
Communicating with your Regional Pharmacy Manager to optimize efficiencies and workflow. You Have: * A Canadian Pharmacist license and are in good standing with the respective College of Pharmacists.
Communicating with your Regional Pharmacy Manager to optimize efficiencies and workflow. You Have: * A Canadian Pharmacist license and are in good standing with the respective College of Pharmacists.
Communicating with your Regional Pharmacy Manager to optimize efficiencies and workflow. You Have: * A Canadian Pharmacist license and are in good standing with the respective College of Pharmacists.
Communicating with your Regional Pharmacy Manager to optimize efficiencies and workflow. You Have: * A Canadian Pharmacist license and are in good standing with the respective College of Pharmacists.
Manager, Marketing & Growth
Calgary, AB · On-site
... and workflows for proposals, qualifications packages, resumes, project sheets, and marketing collateral Lead and coordinate proposal submissions from initiation through delivery Manage proposal ...
Manager, Marketing & Growth
Calgary, AB · On-site
... and workflows for proposals, qualifications packages, resumes, project sheets, and marketing collateral Lead and coordinate proposal submissions from initiation through delivery Manage proposal ...
You report directly to the Director in the Billing Revenue Management domain, operate across ... Ensure accuracy, auditability, and reconciliation across billing workflows; own the quality bar for ...
You report directly to the Director in the Billing Revenue Management domain, operate across ... Ensure accuracy, auditability, and reconciliation across billing workflows; own the quality bar for ...
You will bring hands-on experience designing, configuring, governing, and scaling PMO tooling, reporting, and workflow automation-partnering with program leadership to drive consistent delivery ...
You will bring hands-on experience designing, configuring, governing, and scaling PMO tooling, reporting, and workflow automation-partnering with program leadership to drive consistent delivery ...
Have the freedom and creativity to develop project specific workflows that utilize BIM data for ... Manage and Support VDC Team while encouraging professional development of coordinators within your ...
Have the freedom and creativity to develop project specific workflows that utilize BIM data for ... Manage and Support VDC Team while encouraging professional development of coordinators within your ...
As Manager, Cloud Platform, you will lead both our platform engineering and cloud operations ... Build agent workflows that guide product teams through infrastructure onboarding, access requests ...
As Manager, Cloud Platform, you will lead both our platform engineering and cloud operations ... Build agent workflows that guide product teams through infrastructure onboarding, access requests ...
Databases, workflow automation, and building AI agents are familiar to you. Agile and adaptable, you thrive in a rapidly evolving environment, expertly managing shifting priorities and driving ...
Databases, workflow automation, and building AI agents are familiar to you. Agile and adaptable, you thrive in a rapidly evolving environment, expertly managing shifting priorities and driving ...
Experience with marketing workflows across planning, briefing, content, creative, campaign ... As a manager, this role is expected to own detailed operating model or process workstreams and ...
New
Experience with marketing workflows across planning, briefing, content, creative, campaign ... As a manager, this role is expected to own detailed operating model or process workstreams and ...
New
AUDIT MANAGER
Calgary, AB · On-site +1
AUDIT MANAGER Are you an experienced audit professional ready to lead high-stakes engagements and ... Utilize tools like CaseWare to streamline workflow and enhance operational efficiency. * Assess ...
Quick apply
AUDIT MANAGER
Calgary, AB · On-site +1
AUDIT MANAGER Are you an experienced audit professional ready to lead high-stakes engagements and ... Utilize tools like CaseWare to streamline workflow and enhance operational efficiency. * Assess ...
AUDIT MANAGER
Calgary, AB · On-site +1
AUDIT MANAGER Are you an experienced audit professional ready to lead high-stakes engagements and ... Utilize tools like CaseWare to streamline workflow and enhance operational efficiency. * Assess ...
Quick apply
AUDIT MANAGER
Calgary, AB · On-site +1
AUDIT MANAGER Are you an experienced audit professional ready to lead high-stakes engagements and ... Utilize tools like CaseWare to streamline workflow and enhance operational efficiency. * Assess ...
Learning And Development Specialist, Remote Career Change
Calgary, AB · On-site
$110K - $180K/yr
... workflow Manage your schedule independently in a remote environment creating your own results Apply effective communication and marketing approaches that support long-term growth Take ownership of ...
Learning And Development Specialist, Remote Career Change
Calgary, AB · On-site
$110K - $180K/yr
... workflow Manage your schedule independently in a remote environment creating your own results Apply effective communication and marketing approaches that support long-term growth Take ownership of ...
Learning And Development Specialist, Remote Career Change
Calgary, AB · On-site
$110K - $180K/yr
... workflow Manage your schedule independently in a remote environment creating your own results Apply effective communication and marketing approaches that support long-term growth Take ownership of ...
Learning And Development Specialist, Remote Career Change
Calgary, AB · On-site
$110K - $180K/yr
... workflow Manage your schedule independently in a remote environment creating your own results Apply effective communication and marketing approaches that support long-term growth Take ownership of ...
Digital Tools & Workflow Automation * Utilize PMO governance tools for designing and implementing automated workflows, including: * SharePoint (document control, versioning, structured repositories)
New
Quick apply
Digital Tools & Workflow Automation * Utilize PMO governance tools for designing and implementing automated workflows, including: * SharePoint (document control, versioning, structured repositories)
New
Workflow Manager information
How does a Workflow Manager typically collaborate with cross-functional teams to optimize business processes?
As a Workflow Manager, you will routinely work with teams from operations, IT, and business units to streamline and improve organizational processes. This often involves facilitating meetings, gathering feedback, and mapping out existing workflows to identify inefficiencies or bottlenecks. You’ll coordinate closely with stakeholders to implement automation tools or process changes, ensuring everyone is aligned and trained on new procedures. Strong communication and project management skills are essential to successfully drive these initiatives and foster a culture of continuous improvement.
What is the difference between Workflow Manager vs Operations Coordinator?
| Aspect | Workflow Manager | Operations Coordinator |
|---|---|---|
| Primary Role | Oversees and optimizes work processes and workflows | Coordinates daily operational activities and supports team functions |
| Required Credentials | Typically requires a degree in business, management, or related field; certifications in project management are common | Often requires a high school diploma or associate degree; relevant experience in operations |
| Work Environment | Office setting, often in industries like manufacturing, logistics, or IT | Office environment, supporting various departments in similar industries |
| Employer & Industry Usage | Used by companies aiming to streamline workflows and improve efficiency | Used by organizations managing daily operational tasks and team coordination |
While both roles support organizational efficiency, a Workflow Manager focuses on designing and improving work processes, whereas an Operations Coordinator handles daily operational tasks and team support. Understanding these differences helps in selecting the right career path or job role.
What skills are needed for workflow management?
Workflow managers need strong organizational and problem-solving skills to optimize processes and improve efficiency. They should be proficient in project management tools, have good communication abilities, and understand business operations. Knowledge of data analysis and process improvement methodologies like Lean or Six Sigma can also be beneficial.
What are the four types of workflows?
In a workflow management context, the four main types of workflows are sequential, parallel, state machine, and rule-based workflows. Sequential workflows follow a linear process, while parallel workflows allow tasks to run simultaneously. State machine workflows change states based on events, and rule-based workflows make decisions based on predefined rules, often used in automation and process optimization.
What does a Workflow Manager do?
A Workflow Manager is responsible for designing, implementing, and optimizing business processes within an organization. They oversee how tasks, information, and documents flow between teams and systems to ensure efficiency and productivity. Workflow Managers use specialized software to automate repetitive tasks, monitor process performance, and resolve bottlenecks. Their role often involves collaborating with various departments to streamline operations and support organizational goals.
What are the key skills and qualifications needed to thrive as a Workflow Manager, and why are they important?
To thrive as a Workflow Manager, you need strong organizational skills, process optimization expertise, and experience with project management, often supported by a degree in business or a related field. Familiarity with workflow automation tools (such as Asana, Trello, Jira, or Monday.com) and process mapping software is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively coordinate teams and drive process improvements. These competencies are essential for ensuring efficient operations, reducing bottlenecks, and achieving organizational goals.
What does workflow management do?
Workflow management involves designing, executing, and monitoring processes to ensure tasks are completed efficiently and in the correct order. It helps streamline operations, improve productivity, and often uses tools like workflow software or project management systems. Workflow managers coordinate team activities and optimize resource use to meet organizational goals.
What jobs in the US pay 300,000 a year?
For a Workflow Manager, salaries of $300,000 or more are typically found in senior or executive-level roles such as Director or Vice President of Operations, especially in large organizations or industries like technology, finance, or consulting. These positions often require extensive experience, leadership skills, and advanced certifications, and may include bonuses or stock options that contribute to total compensation.
What are popular job titles related to Workflow Manager jobs in Calgary, AB? For Workflow Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Workflow Manager jobs in Calgary, AB look for? The top searched job categories for Workflow Manager jobs in Calgary, AB are:
TELUS rating
8.2
Based on 10 frontline employees who took The Breakroom Quiz
18th of 82 rated telecommunications companies
Job description
Description
Our team and what we'll accomplish together
We are THE Tech Company to Watch in the healthcare industry.
As part of the TELUS Health family, the Payvider & Frontline Care Operations team is transforming how healthcare support is delivered across Canada by connecting patients, clinics, pharmacists, and insurers through innovative technology.
Reporting directly to the Payvider Director, you'll lead a national contact center operation (120-150 team members) supporting critical healthcare platforms from Electronic Medical Records (Med Access, PS Suite, Medesync) to Pharmacy Operations (Kroll, Ubik, AssystRx) and Health Benefits Management systems. In this highly visible leadership role, you'll drive operational excellence, build high-performance cultures, and champion the adoption of advanced automation and AI to deliver best-in-class support experiences that enable clinicians and pharmacists to focus on patient care.
What you'll do
- Drive frontline operational excellence by ensuring core metrics (SLAs, Average Handle Time, Quality Assurance, and customer loyalty targets) are met or exceeded across a national contact center operation of 120-150 team members
- Lead, mentor, and develop a team of 7-10 Team Managers, fostering an adaptive, accountable, and highly engaged culture in a non-unionized customer success environment
- Champion the adoption and integration of advanced automation, digital solutions, and Generative AI capabilities to reduce administrative burdens and decrease support cycle times across the contact center
- Manage operational readiness and support frameworks for the complex Payvider ecosystem, including Pharmacy management systems (Kroll, Ubik), EMR networks (Med Access, PS Suite, Medesync, CHR), eClaims, and health exchanges
- Act as the primary escalation anchor for high-risk or sensitive operational issues, evaluating problems under pressure and executing data-driven decisions that safeguard daily operations for clinics, pharmacists, and medical practitioners across Canada
- Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People & Culture teams to optimize schedules, resolve client escalations, align capabilities with strategic initiatives, and support team manager development
Qualifications
What you bring
- University degree, technical college diploma, or equivalent combination of education and experience
- Minimum 6 years of progressive operational or management experience, with 3+ years as a second-level leader directing other people-managers in a high-volume client care or contact center environment
- Strong background in B2B technical support or customer care models, with demonstrated capability to handle complex software application help desks or multi-tiered corporate client service operations
- Advanced proficiency in operational analytics and process mapping, with ability to extract performance trends from tracking tools (Salesforce, Tableau, Google Workspace) and convert data into actionable performance plans
- Proven track record of guiding large operational teams through strategic or procedural change, such as onboarding new product releases, upgrading legacy technology platforms, or navigating structural transformations
- Exceptional verbal and written communication, mediation, and negotiation skills with the ability to confidently present operational strategies and navigate a collaborative corporate matrix structure
Great-to-haves
- Hands-on experience or certified exposure to process automation methodologies, AI-driven customer success tools, or digitized operational workflows
- Direct operational familiarity with the Canadian healthcare ecosystem, including practical context around medical clinic workflows, pharmacy dispensing systems, or health insurance claims adjudication frameworks
- Bilingual proficiency in English and French
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.