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Workday Production Support Analyst Jobs (NOW HIRING)

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

The Product Support Analyst will report to the Senior Product Support Manager Product Support Analyst - What You'll Do: * Work on our product team, spending about half of your time triaging and ...

JLL

Analyst, Production Support

Philadelphia, PA · On-site

Strong research, analytical, andproblem solvingskills.Ability to analyze qualitative and ... Personalized benefits that support personal well-being and growth: JLL recognizes the impact that ...

Trilon Group

Product Support Analyst

$67K - $89K/yr

Product Support Analyst Department: IT Employment Type: Full Time Location: Remote- USA Compensation: $67,000 - $89,000 / year Description Trilon is building a supercharged, technology-enabled future ...

SmartIPlace

ETRM Support Analyst

Houston, TX · On-site

ETRM Support Analyst Location: Houston, TX, 77001 Job Overview The Trade Floor ETRM Support Analyst ... Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products ...

Booz Allen Hamilton

Product Support Analyst

San Diego, CA · On-site

$69K - $158K/yr

Product Support Analyst The Opportunity: Support defense acquisition and sustainment commands with ... Note: Microsoft Internet Explorer is not fully compatible with Workday and users may experience ...

Apex Systems

Workday Support Specialist

Hampton, VA · On-site

Job#: 2065873 HRMS Functional Support Analyst - Workday Empower HR through technology! We're seeking a talented HRMS Functional Support Analyst to help us optimize and elevate our Workday platform.

Modern Woodmen

Product Support Analyst

Rock Island, IL · On-site

$22/hr

Product Support Analyst Bring your analytical talent to life as a Product Support Analyst in our Actuarial Department! In this fast-paced role, you will jump right into updating certificate values ...

ORBIS Inc

Product Support Analyst

Washington, DC · On-site

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

Trilon Group

Product Support Analyst

$67K - $89K/yr

The Product Support Analyst plays a critical role in that mission by serving as the front line of feedback between operating company users and the product team. This is not a traditional helpdesk ...

Q2

Product Support Analyst

Charlotte, NC · On-site

The Product Support Analyst will work directly alongside Customer Enablement Consultants (CECs) to deliver coordinated, high-quality outcomes for customers within an assigned portfolio. This ...

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Workday Production Support Analyst information

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How much do workday production support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for workday production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What is a Workday Production Support Analyst?

Workday Production Support Analysts are professionals responsible for maintaining and troubleshooting the Workday human resources and financial management software within an organization. They handle user issues, resolve system errors, and ensure that Workday processes run smoothly on a daily basis. Their role often includes monitoring system performance, implementing updates, and providing training or documentation to end users. They act as a bridge between IT, HR, and other business teams to optimize the use of Workday and support organizational goals.

What are the key skills and qualifications needed to thrive as a Workday Production Support Analyst?

To thrive as a Workday Production Support Analyst, you need expertise in HRIS systems, particularly Workday modules, strong analytical abilities, and typically a bachelor’s degree in information systems or a related field. Familiarity with Workday tools, ticketing systems like ServiceNow, and relevant Workday certifications are highly valuable. Excellent problem-solving, communication, and client service skills help analysts effectively address user issues and collaborate with cross-functional teams. These competencies ensure timely system support, high user satisfaction, and reliable HR operations within an organization.

What are some typical challenges faced by a Workday Production Support Analyst, and how can they be addressed?

Workday Production Support Analysts often encounter challenges such as troubleshooting complex system issues, managing multiple high-priority support tickets, and staying current with frequent Workday updates. Addressing these challenges requires strong analytical skills, effective prioritization, and continuous learning through training and collaboration with the HR and IT teams. Building a solid understanding of business processes and developing good communication with end-users can also help resolve issues more efficiently and prevent recurring problems.

What is the difference between Workday Production Support Analyst vs Workday Functional Consultant?

AspectWorkday Production Support AnalystWorkday Functional Consultant
Primary RoleProvides ongoing support, troubleshooting, and issue resolution for Workday systems in production environments.Designs, configures, and implements Workday solutions based on client requirements.
Required SkillsWorkday knowledge, troubleshooting, issue resolution, basic configuration skills.Deep Workday configuration, business process design, and client interaction skills.
Work EnvironmentSupport teams, production environments, internal or client-facing roles.Consulting projects, client sites, implementation phases.

The Workday Production Support Analyst focuses on maintaining and troubleshooting existing Workday systems, ensuring smooth daily operations. In contrast, the Workday Functional Consultant is involved in designing and implementing new Workday solutions. Both roles require Workday knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to Workday Production Support Analyst jobs?

For Workday Production Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Workday Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

Product Support Analyst

Kirkland, WA • On-site

Long Tail Health Solutions Inc.
See more jobs at Long Tail Health Solutions Inc.external

Other

Posted 10 days ago

Job description

Product Support Analyst

Long Tail Health Solutions Inc. Kirkland, Washington, United States

About this position About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Analyst owns the front line of customer support, managing incoming service tickets for AppealAssist and CareAssist. This role is the first point of contact for customer issues — triaging, resolving, and escalating tickets accurately and quickly — and will grow alongside the support function as it matures under the Director of Product Support.

Education and Experience
  • Required: Bachelor's degree preferred, or equivalent relevant work experience.
  • Preferred: Experience in a customer support or help desk role, ideally in SaaS or healthcare technology.
  • 1-3 years of customer support experience.
Knowledge
  • Familiarity with support ticketing systems and basic troubleshooting workflows.
  • Working understanding of healthcare operations (utilization review, denials/appeals) sufficient to understand customer context, or willingness to learn quickly.
  • Basic understanding of SaaS application support — log review, reproducing issues, distinguishing user error from product bugs.
Skills
  • Strong written communication skills for clear, professional ticket responses.
  • Solid troubleshooting and problem-solving skills to resolve straightforward issues independently.
  • Good judgment on when to escal…
  • Organized and able to manage a ticket queue under time pressure.
  • Empathetic, customer-first communication style, especially given customers are healthcare staff working in time-sensitive environments.
Primary Job Duties

The essential functions include, but are not limited to the following:

  • Ticket Triage: Monitor and triage incoming support tickets, prioritizing based on severity and customer impact.
  • Issue Resolution: Resolve straightforward customer issues directly and document steps taken for consistency and future reference.
  • Escalation: Escalate complex or product-related issues to the Director of Product Support or relevant product manager with clear reproduction steps and context.
  • Documentation: Maintain accurate ticket records and contribute to a growing internal knowledge base of common issues and resolutions.
  • Customer Communication: Provide timely, clear updates to customers throughout the lifecycle of their ticket.
  • Trend Reporting: Flag recurring issues or patterns to the Director of Product Support to inform process or product improvements.
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