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Workday Production Support Analyst Jobs (NOW HIRING)

mthree

Production Support Analyst

Manhattan, NY · On-site

Job Summary : mthree is seeking a Production Support Analyst to join their Front Office facing Prime Brokerage, Funding, Equity Finance and Securities Lending Trading and Risk group at a major ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join their Front Office team. The role involves providing 1st and 2nd line support for Equity Fund ...

ECLARO

Production Support Analyst

Charlotte, NC · On-site

ECLARO is seeking a Production Support Analyst Solutions professional for their client, an innovative financial technology company transforming digital banking and payments. The role focuses on ...

Uzurv

Production Support Analyst

Richmond, VA

As a Production Support Analyst, you will provide operational and technical support for critical business applications. You will serve as a key liaison between business users, development teams ...

HCVT

Production Support Analyst

Fort Worth, TX · On-site

As a Production Support Analyst, you will be responsible for the following: * Investigates, resolves, or escalates incoming support requests from internal and external clients for custom developed ...

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Workday Production Support Analyst information

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How much do workday production support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for workday production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What is a Workday Production Support Analyst?

Workday Production Support Analysts are professionals responsible for maintaining and troubleshooting the Workday human resources and financial management software within an organization. They handle user issues, resolve system errors, and ensure that Workday processes run smoothly on a daily basis. Their role often includes monitoring system performance, implementing updates, and providing training or documentation to end users. They act as a bridge between IT, HR, and other business teams to optimize the use of Workday and support organizational goals.

What are the key skills and qualifications needed to thrive as a Workday Production Support Analyst?

To thrive as a Workday Production Support Analyst, you need expertise in HRIS systems, particularly Workday modules, strong analytical abilities, and typically a bachelor’s degree in information systems or a related field. Familiarity with Workday tools, ticketing systems like ServiceNow, and relevant Workday certifications are highly valuable. Excellent problem-solving, communication, and client service skills help analysts effectively address user issues and collaborate with cross-functional teams. These competencies ensure timely system support, high user satisfaction, and reliable HR operations within an organization.

What are some typical challenges faced by a Workday Production Support Analyst, and how can they be addressed?

Workday Production Support Analysts often encounter challenges such as troubleshooting complex system issues, managing multiple high-priority support tickets, and staying current with frequent Workday updates. Addressing these challenges requires strong analytical skills, effective prioritization, and continuous learning through training and collaboration with the HR and IT teams. Building a solid understanding of business processes and developing good communication with end-users can also help resolve issues more efficiently and prevent recurring problems.

What is the difference between Workday Production Support Analyst vs Workday Functional Consultant?

AspectWorkday Production Support AnalystWorkday Functional Consultant
Primary RoleProvides ongoing support, troubleshooting, and issue resolution for Workday systems in production environments.Designs, configures, and implements Workday solutions based on client requirements.
Required SkillsWorkday knowledge, troubleshooting, issue resolution, basic configuration skills.Deep Workday configuration, business process design, and client interaction skills.
Work EnvironmentSupport teams, production environments, internal or client-facing roles.Consulting projects, client sites, implementation phases.

The Workday Production Support Analyst focuses on maintaining and troubleshooting existing Workday systems, ensuring smooth daily operations. In contrast, the Workday Functional Consultant is involved in designing and implementing new Workday solutions. Both roles require Workday knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to Workday Production Support Analyst jobs?

For Workday Production Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Workday Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

Workday Production Support & Release Lead

Chicago, IL • On-site

US Bank
Banking and Credit Intermediation • 10K+ employees
Learn more about US Bankexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

U.S. Bank rating

8.1

Company rating: 8.1 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Workday Production Support & Release Lead owns the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform - spanning production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. This is an operations, reliability, and release-assurance leadership role, best suited to candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation backgrounds rather than traditional software engineering.

Key Responsibilities:

  • Lead day-to-day production support operationsfor the Workday platform, ensuring platform stability, availability, and business continuity across HCM and Finance.

  • Own incident, problem, and change management processes, including major incident response, root cause analysis (RCA), and remediation planning.

  • Monitor platform health through KPIs, dashboards, alerts, and operational metrics, driving proactive issue identification and resolution.

  • Lead Workday bi-annual release planning, feature impact assessments, deployment readiness reviews, and production enablement activities.

  • Coordinate tenant refreshes, migrations, environment readiness, and deployment schedules while ensuring compliance with change governance processes and CAB approvals.

  • Establish and manage an enterprise test automation and regression testing program, validating platform readiness for releases, patches, and tenant updates.

  • Drive automation of operational workflows, service processes, and self-service capabilities to improve efficiency, reduce manual effort, and minimize production incidents.

  • Partner with Product, HR Technology, Finance Technology, Security, Risk, and external vendors to deliver executive reporting on platform reliability, operational risks, and release performance.

Basic Qualifications:

  • Bachelor's degree, or equivalent work experience

  • Five to six years of relevant experience

Required Skills & Qualifications

  • Strong expertise in Workday Platform Administration, Production Support, Operations Management, and Service Delivery within large-scale enterprise environments.

  • Experience managing Workday releases, upgrades, tenant strategy, environment management, and tenant refresh processes across multiple Workday domains.

  • Experience supporting Workday HCM, Finance, Security, Integrations, and tenant managementin a production environment.

  • Deep knowledge of Workday Security, Access Governance, Audit Controls, Compliance, Risk Management, and Enterprise Governance practices.

  • Expertise in ITIL-based Incident Management, Problem Management, Change Management, Release Management, and Major Incident Response.

  • Experience implementing automation, monitoring, observability, operational analytics, and continuous improvement frameworks to improve platform reliability and reduce operational risk.

  • Strong understanding of Workday Integrations, APIs, Reporting, Data Flows, and Enterprise Platform Services supporting critical business functions.

  • Proven ability to define and manage KPIs, SLAs, MTTR, service health metrics, operational scorecards, and executive-level performance reporting.

  • Exceptional stakeholder management, vendor management, communication, and leadership skills with the ability to influence cross-functional teams and drive operational excellence across Technology, HR, Finance, Security, and Risk organizations

Success Measures

Improved platform reliability and reduced incident volume / MTTR.

80-90% automated regression coverage for critical business processes.

Successful bi-annual releases with minimal production impact.

Reduced manual testing effort and stronger governance/risk controls.

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

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Benefits

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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