Work In Jobs in Pasadena, CA (NOW HIRING)

Education: Bachelor of Social Work (BSW) required; Master of Social Work (MSW), Associate Clinical Social Worker (ASW), or Licensed Clinical Social Worker (LCSW) preferred.

Competencies Desired

• Minimum three (3) years of experience in case management, social work, healthcare/social service program operations, quality improvement, training/education, or related fields.
• Knowledge of case management documentation standards, service delivery expectations, and quality/compliance requirements in healthcare and/or social service settings.
• Working knowledge of applicable state, health plan, and internal policy requirements relevant to case management services.
• Ability to interpret quality and compliance standards and translate them into practical training content, job aids, and staff-facing guidance.
• Experience developing and facilitating adult learning programs, including live training sessions, refresher trainings, and onboarding education.
• Ability to assess learning needs using multiple inputs, including audit findings, quality trends, supervisor/staff feedback, and performance patterns over time.
• Ability to develop training materials, including slide-based presentations, desk aids, reference tools, and related educational resources; strong PowerPoint skills required.
• Experience with training technology and/or learning support tools (e.g., webinar platforms, learning management systems, screen recording, surveys, or other educational tools) preferred.
• Strong written and verbal communication skills, including facilitation, interviewing, and presentation skills for diverse audiences.
• Ability to collaborate effectively with quality, clinical, program, and supervisory leadership while maintaining an independent, professional perspective.
• Strong organizational skills with the ability to manage multiple training priorities, maintain documentation, and meet deadlines.
• Cultural competence and ability to communicate effectively with individuals and teams from diverse backgrounds.

Quality Assurance Strategy

• Support the organization’s quality assurance strategy for case management services by developing and delivering education that reinforces service quality, documentation standards, and compliance expectations.
• Collaborate closely with quality auditors, quality leadership, and clinical/program leadership to understand current standards, priority service quality gaps, and trends identified through internal and external audits.
• Translate audit findings, quality trends, and standards requirements into practical training plans and educational interventions designed to improve consistency and performance.
• Align training priorities with organizational quality goals and with areas identified as high priority by program leadership and external reviewers.
• Contribute to a culture of continuous quality improvement by promoting standardized practices and shared understanding of quality expectations across teams.

Compliance Oversight

• Serve as a subject matter resource on case management quality and compliance standards, including applicable state, health plan, and internal policy requirements, from an education and training perspective.
• Partner with the Senior Director, Quality/Compliance and other leadership stakeholders to develop training priorities and curriculum expectations that support compliance readiness and quality performance.
• Support audit readiness efforts by creating and delivering training related to documentation quality, workflow adherence, and recurring findings identified through internal or external review processes.
• Participate in quality and compliance planning discussions, external audit preparation activities, and related meetings to ensure training strategies reflect current expectations and risk areas.
• Develop educational content and reference materials that reinforce policy and procedure requirements and support consistent staff application of standards.
• Provide training-focused guidance to supervisors and teams; role does not include HR-related personnel actions, individual performance evaluation, or mandatory retraining enforcement.

Quality Improvement Initiatives

• Conduct training needs assessments using audit findings, generalized performance trends, leadership priorities, and input from supervisors and staff.
• Design, implement, and maintain training interventions to address identified knowledge and practice gaps, including onboarding education, monthly refresher trainings, and ad hoc training sessions as needed.
• Work directly with supervisors and staff to identify knowledge gaps and evaluate which training approaches are effective or require adjustment, including through interviews, feedback collection, and trend review.
• Develop and deliver a range of educational materials, including live training sessions, recorded training content, desk aids, and reference tools; coordinate with internal or external training support resources for more complex instructional products as needed.
• Monitor training outcomes and related quality indicators over time to assess effectiveness of educational interventions and refine training plans accordingly.
• Recommend and lead training initiatives within the scope of the role, with curriculum direction and expectations established in collaboration with program and quality/compliance senior leadership.

Documentation, Reporting, and Training Systems

• Maintain organized records of training plans, materials, attendance/completion tracking (as applicable), and updates to educational resources.
• Prepare routine and ad hoc summaries for leadership regarding training activities, identified knowledge gaps, training priorities, and observed trends in educational needs.
• Track and maintain training-related information using available systems and tools, and support ongoing improvement of training documentation and resource management practices.
• Collaborate with quality and program teams to incorporate audit trends, external review priorities, and performance data into training planning and educational updates.
• Support periodic review and revision of training materials to ensure content remains current with applicable standards, policy updates, and program expectations.

Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.