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Temporary-to-Permanent | Full-Time | Hybrid (Stamford, CT)

Compensation: $25 - $27 per hour, based on a standard 35 – hours work week

Reports to: Director of Students Services

Academic Year in America (AYA), a member of the AIFS family of programs, is seeking an energetic and relationship-driven Regional Coordinator to support international student placement and participant support efforts across the United States.

This role is ideal for someone who enjoys connecting with people, solving problems, building relationships, and making a meaningful impact in the lives of international students and host families.

This is a full-time temporary-to-permanent opportunity with the potential for long-term employment. Conversion to permanent employment is not guaranteed and will depend on individual performance, business needs, and organizational approval.

Candidates must be available to work in this role through at least September 30, 2026.

About AYA

Academic Year in America (AYA) is a premier high school foreign exchange organization dedicated to promoting cross-cultural understanding through educational exchange programs. We connect international students with American host families and local communities to create meaningful global experiences and lifelong connections.

What You’ll Do

• Place international students with qualified American host families
• Build and maintain relationships with host families, students, schools, and community partners
• Recruit, coach, and support a network of Local Coordinators
• Conduct outreach and relationship-building activities to meet placement goals
• Provide guidance and support to students throughout their program experience
• Assist with conflict resolution and student support situations with professionalism and empathy
• Coordinate student rematch efforts when placement changes are necessary
• Ensure compliance with company policies and Department of State regulations
• Support additional departmental and organizational initiatives as needed

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 1–3 years of experience in customer service, education, sales, recruiting, or another people-focused role
• Strong verbal and written communication skills
• Ability to build relationships quickly and communicate confidently with diverse audiences
• Comfortable conducting outbound calls and managing high-volume communications
• Strong organizational and time management skills
• Ability to manage sensitive situations with discretion and professionalism
• Proficiency with Microsoft Office and willingness to learn CRM/database systems
• Ability to work evenings, weekends, or additional hours during peak periods as business needs require
• Willingness and ability to travel domestically as needed
• Ability to work in a hybrid environment and report to the Stamford, CT office as required

Preferred Qualifications

• Experience in exchange programs, education, recruiting, customer support, or nonprofit environments
• Experience working in cross-cultural or international environments
• CRM or database management experience

Compensation & Benefits

• Competitive hourly compensation based on experience
• Collaborative, mission-driven work environment
• Professional growth opportunities
• Occasional travel opportunities

Work Environment & Travel

This position currently follows a hybrid schedule, with approximately 2–3 days per week onsite in Stamford, CT and remaining days remote. Schedule expectations may change based on business needs.

Occasional domestic travel is required, including travel to orientation sites and other off-site locations.

Equal Opportunity Employer: AIFS /AIFS Abroad provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

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