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Work Home Call Center Jobs in Springfield, MA (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... Work with consumers in difficult situations. Handle and data enter complaints in accordance with ...

Veterans Sourcing Group

Be Seen First

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

Call Center Representative Location: 77 Hartland Street, East Hartford, CT 06108 Duration: 3 Months with possibility of extension Pay Rate: $19.94/hr on W2 Work Schedule: Monday - Friday, 8:30 AM - 5 ...

Biz Voice Boost

Call Center Representative

Hartford, CT

$16.25 - $20.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

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Work Home Call Center information

See Springfield, MA salary details

$10

$17

$24

How much do work home call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for work home call center in Springfield, MA is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What are some common challenges faced by Work From Home Call Center agents, and how can they be addressed?

Work From Home Call Center agents often face challenges such as maintaining focus in a home environment, managing technical issues remotely, and staying connected with their team. To address these challenges, agents should establish a dedicated, quiet workspace, ensure reliable internet and equipment, and make use of regular virtual check-ins with supervisors and colleagues. Many companies also offer training and access to IT support to help agents overcome these common hurdles and remain productive.

What are the key skills and qualifications needed to thrive as a Work Home Call Center Agent, and why are they important?

To thrive as a Work Home Call Center Agent, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting of home office technology is essential. Strong self-motivation, time management, and problem-solving skills help you stand out in a remote environment. These competencies are crucial for delivering effective customer service, resolving issues efficiently, and maintaining productivity without direct supervision.

What is the difference between Work Home Call Center vs Customer Service Representative?

AspectWork Home Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-based setting with company-provided equipmentTypically office-based or remote, depending on employer
Industry UsageCommon in call centers across various industriesFound in retail, telecom, healthcare, and more
Job FocusHandling inbound/outbound calls, customer inquiriesAssisting customers, resolving issues, providing information

Work Home Call Center jobs and Customer Service Representative roles share similar credentials and work environments, often involving remote work and customer interaction. The main difference lies in the job titles used by employers, with Work Home Call Center emphasizing the remote, call-based nature of the role, while Customer Service Representative is a broader term that can include various customer support positions both in-office and remote.

What is a work from home call center job?

A work from home call center job involves handling customer service, sales, or technical support calls remotely, usually from your own home. Employees use a computer, headset, and internet connection to communicate with customers on behalf of a company. These roles often require strong communication skills, a quiet workspace, and the ability to resolve customer issues efficiently. Many companies provide training and support to help remote call center agents succeed in their roles.
What are popular job titles related to Work Home Call Center jobs in Springfield, MA? For Work Home Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Work Home Call Center jobs in Springfield, MA look for? The top searched job categories for Work Home Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Work Home Call Center jobs? Cities near Springfield, MA with the most Work Home Call Center job openings:
Work Home Call Center jobs near you
Infographic showing various Work Home Call Center job openings in Springfield, MA as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,127 per year, or $17.8 per hour.
Call Center

Call Center

Global Channel Management

East Hartford, CT

$16 - $19.75/hr

Other

Posted 11 days ago

Job description

Call Center

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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