ZipRecruiter

Log In

1

Work Home Call Center Jobs in Springfield, IL (NOW HIRING)

Springfield Clinic

Lead, Operations - OB

Springfield, IL · On-site

$18.22 - $26.42/hr

Review, manage, and work front desk, call center and overdue task lists in TW specific to department. * Assign and ensure bump lists/wait lists are worked daily * Review patient insurance eligibility.

INB, N.A.

Teller Trainer

Springfield, IL

$40K/yr

Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day. Position Summary: The ...

next page

Showing results 1-20

All JobsWork Home Call Center JobsWork Home Call Center Jobs in Springfield, IL

Work Home Call Center information

See Springfield, IL salary details

$10

$17

$24

How much do work home call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for work home call center in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by Work From Home Call Center agents, and how can they be addressed?

Work From Home Call Center agents often face challenges such as maintaining focus in a home environment, managing technical issues remotely, and staying connected with their team. To address these challenges, agents should establish a dedicated, quiet workspace, ensure reliable internet and equipment, and make use of regular virtual check-ins with supervisors and colleagues. Many companies also offer training and access to IT support to help agents overcome these common hurdles and remain productive.

Will Amazon really pay you to work from home?

Work from home call center jobs, including those at Amazon, typically offer hourly pay and may include benefits. Amazon has a program for remote customer service roles that pay competitive wages, often requiring training and the use of specific communication tools. However, pay rates and job details can vary by position and location.

What are the key skills and qualifications needed to thrive as a Work Home Call Center Agent, and why are they important?

To thrive as a Work Home Call Center Agent, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting of home office technology is essential. Strong self-motivation, time management, and problem-solving skills help you stand out in a remote environment. These competencies are crucial for delivering effective customer service, resolving issues efficiently, and maintaining productivity without direct supervision.

What is the difference between Work Home Call Center vs Customer Service Representative?

AspectWork Home Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-based setting with company-provided equipmentTypically office-based or remote, depending on employer
Industry UsageCommon in call centers across various industriesFound in retail, telecom, healthcare, and more
Job FocusHandling inbound/outbound calls, customer inquiriesAssisting customers, resolving issues, providing information

Work Home Call Center jobs and Customer Service Representative roles share similar credentials and work environments, often involving remote work and customer interaction. The main difference lies in the job titles used by employers, with Work Home Call Center emphasizing the remote, call-based nature of the role, while Customer Service Representative is a broader term that can include various customer support positions both in-office and remote.

What is a work from home call center job?

A work from home call center job involves handling customer service, sales, or technical support calls remotely, usually from your own home. Employees use a computer, headset, and internet connection to communicate with customers on behalf of a company. These roles often require strong communication skills, a quiet workspace, and the ability to resolve customer issues efficiently. Many companies provide training and support to help remote call center agents succeed in their roles.
What are popular job titles related to Work Home Call Center jobs in Springfield, IL? For Work Home Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Work Home Call Center jobs in Springfield, IL look for? The top searched job categories for Work Home Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Work Home Call Center jobs? Cities near Springfield, IL with the most Work Home Call Center job openings:
Work Home Call Center jobs near you
CHILD SUPPORT CALL CENTER MANAGER

CHILD SUPPORT CALL CENTER MANAGER

State of Illinois

Springfield, IL • On-site, Remote

$8K - $10K/mo

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

State Of Illinois rating

7.8

Company rating: 7.8 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

20th of 50 rated states

Job description

Job Requisition ID: 56051 

BPIS: 08486
Opening Date: 05/20/2026
Closing Date: 06/04/2026
Agency:Department of Healthcare and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: General Administration/Business Marketing/Labor/Personnel 
Bilingual Option: None
Salary: Anticipated starting salary $8281 a month; Full range $8281 - $10,500 a month
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage


A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview: 

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a highly qualified and motivated individual to join our Administration team in the role of Child Support Call Center Manager. The ideal candidate will have knowledge, skill, and mental development equivalent to four years of college, four years of progressively responsible administrative experience, and the ability to travel. Excellent communication, organizational, and analytical skills are a must for this position to be successful in developing working relationships with internal and external stakeholders, developing, and implementing policies, and serving as a full line supervisor in a call center environment. This position requires extensive knowledge of state and federal policy as it relates to child support, experience utilizing Microsoft Office programs, and accounting knowledge.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

  • Monday-Friday work schedule
  • Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually.
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
  • Employees earn (3) paid Personal Days annually.
  • (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions
  • Serves as the Child Support Call Center Manager by planning, directing and evaluating the statewide Customer Service Call Center for the Child Support Services (CSS) program
  • Serves as full line supervisor
  • Evaluates and reviews Customer Service Call Center functions and performance standards through established program goals and objectives
  • Implements and directs management studies
  • Develops and maintains cooperative working relationships with other state, local and public agencies and with the Attorney General's office and the legal community
  • Plans and conducts monthly team meetings
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college
  • Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization
Preferred Qualifications
  • Two (2) years of supervisory experience in a call center environment assigning work, providing guidance to subordinates,
    recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off
  • Two (2) years of administrative experience working with and interpreting a Child Support Maintenance/Tracking system, especially complex financial screens
  • Two (2) years of experience interpreting and evaluating state and federal policy as it relates to Child Support
  • Two (2) years of professional experience establishing and monitoring quality control protocols for a private or public organization
Conditions of Employment
  • This position requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information.
  • Requires the ability to maintain and utilize state issued equipment such as a laptop
  • This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant /employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours:  Monday - Friday 8:30 am - 5:00 pm 
Headquarter Location: 607 E Adams St, Springfield, Illinois, 62701 
Work County: Sangamon
Email: HFS.DCSSApps@illinois.gov
Posting Group: Leadership & Management

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

What State Of Illinois employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

State of Illinois logo

About State of Illinois

Sourced by ZipRecruiter

The State of Illinois is not a traditional company, but rather a governmental entity encompassing diverse agencies and departments that serve the constituents of Illinois. Based in Illinois, United States, this governmental body communicates with its citizens through the official website illinois.gov. The website is a one-stop resource for Illinois residents to access information about the state's services, including education, healthcare, transportation, and public safety, among others.

Company size

11 - 50 Employees

Headquarters location

Springfield, IL, US

Year founded

2009

Social media

FacebookTwitter

View All State of Illinois Jobs

Apply