Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Quick apply
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Quick apply
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Donor Centre Manager
Calgary, AB · On-site
CA$114K - CA$135K/yr
Together, the work we do connects people and changes lives - including your own. Be part of a ... About the role Canadian Blood Services is looking for a Regular full-time, Donor Centre Manager to ...
Donor Centre Manager
Calgary, AB · On-site
CA$114K - CA$135K/yr
Together, the work we do connects people and changes lives - including your own. Be part of a ... About the role Canadian Blood Services is looking for a Regular full-time, Donor Centre Manager to ...
Call out based position * Candidates must be local to Edmonton or surrounding areas ... Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Call out based position * Candidates must be local to Edmonton or surrounding areas ... Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Call out based position * Candidates must be local to Edmonton or surrounding areas ... Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Call out based position * Candidates must be local to Edmonton or surrounding areas ... Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Casual Control Centre Operator
Calgary, AB · On-site
CA$22 - CA$23/hr
Able to work in a fast-paced environment and handle working under pressure * Ability to multitask, manage time and prioritize * Experience in a call center is an asset * Adept to problem solving and ...
Casual Control Centre Operator
Calgary, AB · On-site
CA$22 - CA$23/hr
Able to work in a fast-paced environment and handle working under pressure * Ability to multitask, manage time and prioritize * Experience in a call center is an asset * Adept to problem solving and ...
Casual Control Centre Operator
Calgary, AB · On-site
CA$22 - CA$23/hr
Able to work in a fast-paced environment and handle working under pressure * Ability to multitask, manage time and prioritize * Experience in a call center is an asset * Adept to problem solving and ...
Casual Control Centre Operator
Calgary, AB · On-site
CA$22 - CA$23/hr
Able to work in a fast-paced environment and handle working under pressure * Ability to multitask, manage time and prioritize * Experience in a call center is an asset * Adept to problem solving and ...
Full time Control Centre Operator
Calgary, AB · On-site
CA$22 - CA$23/hr
Able to work in a fast-paced environment and handle working under pressure * Ability to multitask, manage time and prioritize * Experience in a call center is an asset * Adept to problem solving and ...
Full time Control Centre Operator
Calgary, AB · On-site
CA$22 - CA$23/hr
Able to work in a fast-paced environment and handle working under pressure * Ability to multitask, manage time and prioritize * Experience in a call center is an asset * Adept to problem solving and ...
Full time Control Centre Operator
CA$22 - CA$23/hr
Able to work in a fast-paced environment and handle working under pressure * Ability to multitask, manage time and prioritize * Experience in a call center is an asset * Adept to problem solving and ...
Full time Control Centre Operator
CA$22 - CA$23/hr
Able to work in a fast-paced environment and handle working under pressure * Ability to multitask, manage time and prioritize * Experience in a call center is an asset * Adept to problem solving and ...
What You'll Do Customer Support & Call Management * Answer and manage incoming customer calls in a ... Opportunity to work in a collaborative and supportive team environment. * Gain experience ...
What You'll Do Customer Support & Call Management * Answer and manage incoming customer calls in a ... Opportunity to work in a collaborative and supportive team environment. * Gain experience ...
This full-time position has the expectation to work flexible shifts, as our contact centre is open ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
This full-time position has the expectation to work flexible shifts, as our contact centre is open ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
This full-time position has the expectation to work flexible shifts, as our contact centre is open ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
This full-time position has the expectation to work flexible shifts, as our contact centre is open ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
This full-time position has the expectation to work flexible shifts, as our contact centre is open ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
This full-time position has the expectation to work flexible shifts, as our contact centre is open ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
Every team member is empowered to be a steward for safety at work, at home, and in the community. Why You'll Love Working Here Sanjel Energy Servicesis a market-leading energy services company ...
Every team member is empowered to be a steward for safety at work, at home, and in the community. Why You'll Love Working Here Sanjel Energy Servicesis a market-leading energy services company ...
Every team member is empowered to be a steward for safety at work, at home, and in the community. Why You'll Love Working Here Sanjel Energy Servicesis a market-leading energy services company ...
Every team member is empowered to be a steward for safety at work, at home, and in the community. Why You'll Love Working Here Sanjel Energy Servicesis a market-leading energy services company ...
In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). As an OMR, you will independently assess and administer first aid as ...
In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). As an OMR, you will independently assess and administer first aid as ...
Every team member is empowered to be a steward for safety at work, at home, and in the community. Why You'll Love Working Here Sanjel Energy Servicesis a market-leading energy services company ...
Every team member is empowered to be a steward for safety at work, at home, and in the community. Why You'll Love Working Here Sanjel Energy Servicesis a market-leading energy services company ...
Remote - Bilingual Customer Service Representative
Edmonton, AB · Remote
CA$20.50/hr
Answer incoming telephone inquiries in accordance with Call Center guidelines. * Follow up on ... with integrity. Working From Home Requirements: * High Speed internet with a minimum 30mb/s ...
Remote - Bilingual Customer Service Representative
Edmonton, AB · Remote
CA$20.50/hr
Answer incoming telephone inquiries in accordance with Call Center guidelines. * Follow up on ... with integrity. Working From Home Requirements: * High Speed internet with a minimum 30mb/s ...
Work Home Call Center information
What is a work from home call center job?
A work from home call center job involves handling customer service, sales, or technical support calls remotely, usually from your own home. Employees use a computer, headset, and internet connection to communicate with customers on behalf of a company. These roles often require strong communication skills, a quiet workspace, and the ability to resolve customer issues efficiently. Many companies provide training and support to help remote call center agents succeed in their roles.
What are the key skills and qualifications needed to thrive as a work from home call center agent?
To thrive as a Work Home Call Center Agent, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting of home office technology is essential. Strong self-motivation, time management, and problem-solving skills help you stand out in a remote environment. These competencies are crucial for delivering effective customer service, resolving issues efficiently, and maintaining productivity without direct supervision.
What are some common challenges faced by work from home call center agents, and how can they be addressed?
Work From Home Call Center agents often face challenges such as maintaining focus in a home environment, managing technical issues remotely, and staying connected with their team. To address these challenges, agents should establish a dedicated, quiet workspace, ensure reliable internet and equipment, and make use of regular virtual check-ins with supervisors and colleagues. Many companies also offer training and access to IT support to help agents overcome these common hurdles and remain productive.
What is the difference between Work Home Call Center vs Customer Service Representative?
| Aspect | Work Home Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training often provided |
| Work Environment | Remote, home-based setting with company-provided equipment | Typically office-based or remote, depending on employer |
| Industry Usage | Common in call centers across various industries | Found in retail, telecom, healthcare, and more |
| Job Focus | Handling inbound/outbound calls, customer inquiries | Assisting customers, resolving issues, providing information |
Work Home Call Center jobs and Customer Service Representative roles share similar credentials and work environments, often involving remote work and customer interaction. The main difference lies in the job titles used by employers, with Work Home Call Center emphasizing the remote, call-based nature of the role, while Customer Service Representative is a broader term that can include various customer support positions both in-office and remote.
What are popular job titles related to Work Home Call Center jobs in Alberta?
For Work Home Call Center jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Work Home Call Center jobs in Alberta look for?
The top searched job categories for Work Home Call Center jobs in Alberta are:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 13 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development