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Work From Home Text Chat Jobs in Virginia (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and chat interactions. * Responding to and resolving internal and external complex customer ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and chat interactions. * Responding to and resolving internal and external complex customer ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

... and chat interactions. * Responding to and resolving internal and external complex customer ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

HMG Careers

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Ashburn, VA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Showing results 21-40

All JobsText Chat JobsWork From Home Text Chat JobsWork From Home Text Chat Jobs in Virginia

Work From Home Text Chat information

See Virginia salary details

$17.5K

$56.9K

$119.1K

How much do work from home text chat jobs pay per year?

As of Aug 17, 2026, the average yearly pay for work from home text chat in Virginia is $56,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,579.00 and $72,453.00 per year, depending on experience, location, and employer.

What are work from home text chat jobs?

Work from home text chat positions answer questions and provide support for customers through an online instant messaging system. Specific job duties for this remote, home-based position vary by industry. For example, you may provide technical support and guidance, accept and process retail orders, coach others, or perform the duties of a text chat operator as one part of a broader role. Work from home text chat jobs frequently involve responding in an upbeat and professional manner, obtaining detailed documentation from customers to track and log inquiries, memorizing information about your company's products and services, and helping customers have a positive experience.

What are some common challenges faced by work from home text chat agents, and how can they be managed?

Work From Home Text Chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without nonverbal cues, and staying motivated in a remote environment. To overcome these, agents can use productivity tools to organize chats, follow company guidelines for tone and responses, and establish a dedicated workspace to minimize distractions. Regular team check-ins and training sessions also help agents stay connected and up-to-date with best practices.

What are the key skills and qualifications needed to thrive as a work from home text chat agent, and why are they important?

To succeed as a Work From Home Text Chat Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and live chat software is typically required. Strong multitasking abilities, attention to detail, and a customer-centric attitude help agents provide outstanding service remotely. These skills ensure efficient, accurate, and friendly support, which is crucial for customer satisfaction and retention in a virtual environment.

What is the difference between Work From Home Text Chat vs Customer Service Representative?

AspectWork From Home Text ChatCustomer Service Representative
CredentialsBasic computer skills, good communicationHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Industry UsageCommon in online support, tech, retailRetail, telecom, finance, healthcare
Job NatureResponding via text/chat, providing info or supportHandling calls, emails, or chats, resolving customer issues

Work From Home Text Chat roles focus on online communication through chat platforms, requiring strong written skills. Customer Service Representatives may handle multiple communication channels, including calls and emails, often requiring more extensive customer service experience. Both roles are vital in remote support industries, but Work From Home Text Chat is more specialized in online text-based support.

What are work from home text chat jobs?

Work from home text chat jobs involve providing customer support or assistance through online chat platforms, rather than over the phone or in person. Employees in these roles typically answer questions, resolve issues, and offer product or service information to customers using instant messaging tools. These positions are popular for those seeking flexible, remote work opportunities, and they often require strong written communication skills, a reliable internet connection, and basic computer literacy. Many companies in industries like e-commerce, tech support, and online services hire text chat agents to handle customer inquiries efficiently.
More about Work From Home Text Chat jobs

What are popular job titles related to Work From Home Text Chat jobs in Virginia?

For Work From Home Text Chat jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Work From Home Text Chat jobs in Virginia look for?

The top searched job categories for Work From Home Text Chat jobs in Virginia are:

What cities in Virginia are hiring for Work From Home Text Chat jobs?

Cities in Virginia with the most Work From Home Text Chat job openings:

Work From Home Text Chat jobs near you
Infographic showing various Work From Home Text Chat job openings in Virginia as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Temporary. Highlights an 100% Remote job distribution, with an average salary of $56,913 per year, or $27.4 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.


Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Apply