Work from home text chat positions answer questions and provide support for customers through an online instant messaging system. Specific job duties for this remote, home-based position vary by industry. For example, you may provide technical support and guidance, accept and process retail orders, coach others, or perform the duties of a text chat operator as one part of a broader role. Work from home text chat jobs frequently involve responding in an upbeat and professional manner, obtaining detailed documentation from customers to track and log inquiries, memorizing information about your company's products and services, and helping customers have a positive experience.