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Work From Home Roc Technologies Jobs in Jackson, MI

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Work From Home Roc Technologies information

See Jackson, MI salary details

$5

$27

$39

How much do work from home roc technologies jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home roc technologies in Jackson, MI is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $29.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a work from home technical support specialist at ROC Technologies?

To excel as a Work From Home Technical Support Specialist at ROC Technologies, you need a solid understanding of IT systems, troubleshooting, and customer service, typically supported by relevant IT certifications or experience. Familiarity with remote desktop tools, ticketing systems, and communication platforms is commonly required. Strong problem-solving abilities, clear communication, and self-discipline are crucial soft skills for success in a remote environment. These skills ensure efficient technical support, high customer satisfaction, and productivity while working independently from home.

What are some common challenges faced by employees working remotely at ROC Technologies, and how can they be managed effectively?

Remote employees at Roc Technologies may encounter challenges such as maintaining clear communication with team members, managing time effectively in a home environment, and staying engaged with company culture. To address these, Roc Technologies typically provides robust digital communication tools, regular virtual team meetings, and access to IT support. Proactively setting a structured daily routine and actively participating in online collaboration channels can help remote workers stay productive and connected.

What is the difference between Work From Home Roc Technologies vs Customer Support Specialist?

AspectWork From Home Roc TechnologiesCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentRemote, home-based setupRemote or office-based, depending on employer
Industry UsageIT and tech companies, including Roc TechnologiesRetail, telecom, tech, and service industries
Common Search IntentRemote tech support jobs at Roc TechnologiesCustomer service roles in various industries

Work From Home Roc Technologies typically involves technical support or IT-related roles within Roc Technologies, requiring technical certifications and a home office setup. In contrast, Customer Support Specialist roles focus on customer service across various industries, often requiring communication skills and customer service training. Both roles can be remote, but the job functions and industry focus differ significantly.

What are work from home jobs at ROC Technologies?

Work From Home jobs at Roc Technologies are remote positions that allow employees to perform their roles outside of a traditional office setting, typically from their own homes. These jobs span various functions such as IT support, project management, consulting, and customer service. Working from home with Roc Technologies provides flexibility and may include access to company tools and resources to ensure productivity. Employees are expected to maintain communication, meet deadlines, and adhere to company standards while working remotely. This arrangement can help improve work-life balance and reduce commuting time.
What are popular job titles related to Work From Home Roc Technologies jobs in Jackson, MI? For Work From Home Roc Technologies jobs in Jackson, MI, the most frequently searched job titles are:
What job categories do people searching Work From Home Roc Technologies jobs in Jackson, MI look for? The top searched job categories for Work From Home Roc Technologies jobs in Jackson, MI are:
What cities near Jackson, MI are hiring for Work From Home Roc Technologies jobs? Cities near Jackson, MI with the most Work From Home Roc Technologies job openings:
Work From Home Roc Technologies jobs near you

Customer Service Representative

Balance Staffing - Stockton

Jackson, MI • Remote

$14 - $14.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

We're hiring Remote Customer Service Representatives to assist members with questions about their healthcare benefits while delivering an outstanding customer experience.

This is a great opportunity for customer-focused professionals who enjoy solving problems, learning new systems, and making a positive impact every day.

Work From Home | Paid Training

Pay: $14.00/hour during paid training and then $14.50/hour once in production

What You'll Do

  • Answer a high volume of inbound customer calls professionally and courteously.
  • Assist members with questions regarding healthcare benefits and services.
  • Gather and verify customer information accurately.
  • Research and resolve customer concerns whenever possible during the first call.
  • Educate customers on available products, services, and benefit options.
  • Navigate multiple computer systems while documenting interactions.
  • Meet quality, productivity, attendance, and performance expectations.
  • Follow company policies while providing a positive customer experience.
  • Identify opportunities to improve customer satisfaction and internal processes.
  • Adapt to changing procedures and business needs.
  • Be available to work weekends, holidays, and overtime as business needs require.
  •  

What We're Looking For

  • High School Diploma or GED required.
  • Previous customer service experience preferred.
  • Healthcare, insurance, or medical terminology experience is a plus.
  • Excellent communication and active listening skills.
  • Strong problem-solving and decision-making abilities.
  • Comfortable assisting senior citizens with empathy and patience.
  • Reliable, dependable, and team-oriented.
  • Ability to multitask across multiple computer applications.
  • Flexible schedule, including evenings, weekends, holidays, and occasional overtime.
  • Must successfully pass a background check and drug screening.

Work From Home Requirements

  • Internet
  • Wired Ethernet connection required (Wi-Fi is not permitted).
  • Minimum internet speed:
  • 50 Mbps download
  • 10 Mbps upload
  • DSL, Cable, or Fiber Optic internet only.
  • Satellite, microwave, and mobile hotspot connections are not permitted.

Equipment

You will provide:

  • One (1) 21-inch monitor
  • Compatible wired headset (approved models provided during the interview process)

Company provides:

  • One (1) 21-inch monitor
  • Keyboard
  • Mouse
  • Webcam