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Work From Home Progressive Insurance Customer Service Jobs in Utah

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI ... College or university degree in a relevant field or equivalent work experience * Familiarity with ...

The Jernigan Agency

WORK FROM HOME

West Valley City, UT · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

HMG Careers

Work From Home Sales Specialist

Panguitch, UT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Work From Home Sales Specialist

Vernon, UT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

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Work From Home Progressive Insurance Customer Service information

See Utah salary details

$23.7K

$44.1K

$66.5K

How much do work from home progressive insurance customer service jobs pay per year?

As of Aug 4, 2026, the average yearly pay for work from home progressive insurance customer service in Utah is $44,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $50,100.00 per year, depending on experience, location, and employer.

What does a typical workday look like for a work from home Progressive Insurance customer service representative?

A typical day involves handling inbound calls, emails, or chats from customers with questions about policies, claims, billing, and coverage. You’ll use Progressive’s proprietary systems to access information and assist with inquiries, while maintaining accurate records of each interaction. Collaboration is often virtual, with team meetings and ongoing support from supervisors and peers, so being comfortable with remote communication tools is important. The role may require adherence to a set schedule, including possible evening or weekend shifts, depending on business needs, but offers flexibility and the comfort of working from home.

What is a work from home Progressive Insurance customer service representative?

A Work From Home Progressive Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims support, and general service needs from a remote location. Employees use company-provided equipment and training to handle customer interactions via phone, chat, or email. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. This role typically includes competitive pay, benefits, and opportunities for career growth within Progressive Insurance.

What are the key skills and qualifications needed to thrive in the work from home Progressive Insurance customer service position?

To thrive as a Work From Home Progressive Insurance Customer Service representative, you need strong communication skills, problem-solving abilities, computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and secure remote access tools is often required. Excellent listening skills, patience, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These competencies are vital for delivering fast, effective support and building positive customer relationships in a remote environment.

What are popular job titles related to Work From Home Progressive Insurance Customer Service jobs in Utah? For Work From Home Progressive Insurance Customer Service jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Work From Home Progressive Insurance Customer Service jobs in Utah look for? The top searched job categories for Work From Home Progressive Insurance Customer Service jobs in Utah are:
What cities in Utah are hiring for Work From Home Progressive Insurance Customer Service jobs? Cities in Utah with the most Work From Home Progressive Insurance Customer Service job openings:
Work From Home Progressive Insurance Customer Service jobs near you
Infographic showing various Work From Home Progressive Insurance Customer Service job openings in Utah as of July 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 14% In-person, and 86% Remote job distribution, with an average salary of $44,070 per year, or $21.2 per hour.

Insurance Customer Service Representative

Entrata

Lehi, UT • On-site, Remote

$17.45 - $27.31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

127th of 241 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving routine issues regarding insurance policies
  • Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and federal regulations
  • Assist customers with policy updates, renewals, and basic claims inquiries, ensuring timely and efficient service
  • Collaborate with internal teams to escalate and resolve more complex issues under supervision
  • Maintain accurate customer records, ensuring all interactions and policy updates are properly documented
  • Follow established procedures and guidelines to ensure compliance with state and federal regulations
  • Support senior team members in handling projects and assignments, contributing to team goals
  • Stay informed about company insurance products, updating knowledge regularly to provide current and relevant information to clients
  • Participate in team meetings and training sessions to deepen understanding of the insurance industry and Entrata's product offerings
  • Ensure a high level of customer satisfaction by maintaining a positive and professional attitude in all interactions
Minimum Qualifications:
  • Basic understanding of insurance industry practices and concepts
  • Proficiency in using computer applications for data entry and record-keeping
  • Strong written and verbal communication skills
  • Ability to follow standard instructions and established processes
  • Demonstrated problem-solving skills within a limited scope
  • Detail-oriented approach to completing tasks accurately
  • Collaborative mindset for effective teamwork
  • Eagerness to learn and develop competence
  • Ability to identify customer interest in additional products and services, in line with applicable state and federal regulations
Preferred Qualifications:
  • College or university degree in a relevant field or equivalent work experience
  • Familiarity with Entrata software and tools
  • Previous customer service experience in the insurance sector
  • Intermediate knowledge of insurance principles and terminology
  • Ability to adapt to evolving processes and procedures
  • Demonstrated ability to handle a high volume of customer interactions
  • Basic understanding of insurance industry practices and concepts
  • Bilingual proficiency in both English and Spanish (written and verbal)
$17.45 - $27.31 an hour
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - S2 & P2
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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