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Work From Home Phone Answering Service Jobs in Decatur, GA

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Work From Home Phone Answering Service information

See Decatur, GA salary details

$8

$15

$25

How much do work from home phone answering service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for work from home phone answering service in Decatur, GA is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.88 per hour, depending on experience, location, and employer.

What is a work from home phone answering service?

A Work From Home Phone Answering Service job involves answering calls on behalf of businesses from a remote location. Responsibilities may include taking messages, scheduling appointments, providing basic customer support, or directing calls appropriately. You typically need a quiet workspace, a reliable phone or computer setup, and strong communication skills. Many companies provide scripts or guidelines to follow when handling calls. This role is ideal for individuals seeking flexible, remote work with customer interaction.

What does a typical day look like for someone working in a work from home phone answering service role?

A typical day involves answering incoming calls for various clients, taking detailed messages, transferring calls, and providing basic information or support based on client instructions. You may also need to log call details into a computer system, manage multiple lines, and coordinate with supervisors or team leads if complex issues arise. Most positions offer set shifts, but some may provide flexibility, especially for evening or weekend coverage. You’ll communicate primarily with callers and your remote support team, making time management and clear written documentation important aspects of the job.

What are the key skills and qualifications needed to thrive in a work from home phone answering service position?

To thrive as a Work From Home Phone Answering Service representative, you need excellent verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is typically required, though some employers may provide training. Strong soft skills like patience, professionalism, and adaptability help you effectively interact with diverse callers and handle various customer situations. These attributes are crucial for providing high-quality customer service and maintaining a positive company image from a remote work environment.

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For Work From Home Phone Answering Service jobs in Decatur, GA, the most frequently searched job titles are:

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Work From Home Phone Answering Service jobs near you
Infographic showing various Work From Home Phone Answering Service job openings in Decatur, GA as of August 2026, with employment types broken down into 48% Full Time, 36% Part Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,508 per year, or $15.6 per hour.

Work From Home | Customer Service Representative

Balance Staffing-India

Atlanta, GA • Remote

$14 - $14.50/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job description:

Job Title: Customer Service Representative (Healthcare Benefits) - Work From Home

Type of Role: Direct Hire

Shift / Hours: Flexible scheduling available, including weekends, evenings, holidays, and occasional overtime as needed.

Location: Remote (Work From Home)

Salary Range:

Training - $14
Production- $14.50

About the Job

Are you passionate about helping others and delivering exceptional customer service? We are seeking Customer Service Representatives to support members with questions related to their healthcare benefits. In this fully remote role, you will use your communication skills, compassion, and problem-solving abilities to create a positive customer experience while earning additional incentive opportunities based on performance.

Role and Responsibilities:

Responsibilities

  • Handle high-volume inbound calls
  • Assist members with healthcare benefit questions
  • Resolve issues and document customer interactions
  • Navigate multiple systems while meeting performance goals

Skills & Experience

  • High School Diploma or GED
  • Strong customer service and communication skills
  • Healthcare experience/medical terminology preferred
  • Ability to pass background check and drug screen
  • Flexible schedule, including weekends and holidays

Work From Home Requirements:

Internet Requirements

  • Hard-wired Ethernet connection required
  • Minimum internet speed:
  • 50 Mb/s download
  • 10 Mb/s upload
  • Wireless internet connections are not permitted
  • Satellite, microwave, and cellular hotspot internet services are not permitted

About the Company:

This organization is a global customer experience solutions provider that partners with leading brands to deliver exceptional support and service. With a strong focus on employee development, innovation, and customer care, the company creates meaningful experiences for both its clients and employees while fostering a collaborative and inclusive work environment.

Apply now and one of our recruiters will reach out to you!

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.