As a Work From Home PG&E Customer Service representative, your day-to-day responsibilities include answering customer inquiries about billing, service interruptions, account management, and utility services via phone, email, or chat. You’ll resolve issues, process service requests, document interactions in CRM systems, and escalate complex cases to the appropriate departments when necessary. The role requires you to adhere to established performance metrics while maintaining high standards of courtesy and accuracy. Team meetings and ongoing training sessions are common to help you stay updated on company policies and service updates, ensuring you deliver accurate information to customers.