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Work From Home Outbound Call Center Agent Jobs (NOW HIRING)

Scale Army

Outbound Call Center Agent

Candidates must be available to work during U.S. business hours aligned with the client's time zone ... Our client operates a high-volume home and auto insurance sales organization supporting licensed U.

AnswerNet

Outbound Call Center Agent-Remote

$14.25/hr

Outbound Call Center Agent Job Type: Full Time - Work from Home Hours: Varies Monday-Saturday 7A-7P Salary: $14.25 Benefits: Available after 60 days for full-time employees Job Duties ...

Scott Merrick

Call Center Agent - Fully Remote

$19/hr

... Outbound calls, Emails and (ideally) Webchats. * A first-class communicator, who can adapt to new ... Happy to work fully remote / work from home from anywhere in the US. * Experience working in ...

Scott Merrick

Call Center Agent - Fully Remote W2 Contract

$15.25 - $20.25/hr

Role is fully remote / work from home (Anywhere in The USA). Equipment will be provided, and ... It will be Inbound/ outbound calls, emails and webchats. * Shifts between 8am and 10pm Eastern Time ...

Remote Recruitment

Call Centre Agent

$15.25 - $20.25/hr

Support outbound follow-up calls as needed * Work closely with team leaders to identify and flag ... Fully remote -- work from anywhere in South Africa * Working hours: 09:00-17:00 UK time (11:00-19 ...

Momentum Solar

Outbound Call Center Representative- PA

$18 - $25/hr

A potential six figure work at home opportunity with growth into leadership for the right individual. We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work ...

Momentum Solar

Outbound Call Center Representative- TX

$18 - $25/hr

A potential six figure work at home opportunity with growth into leadership for the right individual. We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work ...

Momentum Solar

Outbound Call Center Representative- SC

$18 - $25/hr

A potential six figure work at home opportunity with growth into leadership for the right individual. We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work ...

Momentum Solar

Outbound Call Center Representative- FL

$18 - $25/hr

A potential six figure work at home opportunity with growth into leadership for the right individual. We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work ...

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How much do work from home outbound call center agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for work from home outbound call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by Work From Home Outbound Call Center Agents, and how can they be managed?

Work From Home Outbound Call Center Agents often encounter challenges such as maintaining motivation without in-office supervision, managing frequent call rejections, and handling varying customer temperaments. Successfully navigating these challenges requires establishing a dedicated and quiet workspace, developing a routine, and making use of support offered by remote team leaders and colleagues. Many organizations provide ongoing coaching, virtual team meetings, and resources to help agents stay connected and sharpen their skills. By using these tools and maintaining open communication with supervisors, agents can remain productive and engaged while working remotely.

What are the key skills and qualifications needed to thrive in the Work From Home Outbound Call Center Agent position, and why are they important?

To excel as a Work From Home Outbound Call Center Agent, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and, in some cases, sales certification are highly valued. Outstanding agents possess resilience, active listening, and the ability to remain self-motivated in a remote environment. These capabilities are crucial for consistently meeting targets, providing excellent service, and adapting to the demands of a virtual team setting.

What is a Work From Home Outbound Call Center Agent job?

A Work From Home Outbound Call Center Agent makes outbound calls to customers or potential clients from a remote location. Their tasks may include sales, customer follow-ups, surveys, or appointment scheduling. They use scripts, CRM software, and communication tools to engage with customers effectively. Strong communication skills, persistence, and a quiet home office setup are essential for success in this role.

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Work From Home Outbound Call Center Agent jobs near you

Outbound Call Center Agent

Scale Army

Remote

Other

Posted 10 days ago

Job description

Outbound Call Center Agent

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Candidates must be available to work during U.S. business hours aligned with the client's time zone.

Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results.

Location: Fully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM EST

Role Overview: The Outbound Call Center Agent will support the client's home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.

Key Responsibilities
  • Make 400–500 outbound calls per day using an auto-dialer.
  • Follow approved scripts to qualify prospects for home and auto insurance.
  • Deliver qualified live transfers to licensed U.S.-based insurance agents.
  • Meet or exceed monthly live transfer benchmarks.
  • Maintain consistency, professionalism, and energy across high call volumes.
  • Accurately disposition calls and follow established SOPs.
  • Adhere strictly to scripts, call flows, and training guidelines.
  • Communicate clearly with trainers and team leads regarding performance and issues.

Qualifications

Experience
  • Proven experience in telemarketing or high-volume call center environments.
  • Experience working with scripted outbound calling.
  • Prior insurance experience (home and/or auto) is a plus.
  • Experience with live transfer sales models is a plus.
Skills
  • Clear, fluent English with strong comprehension and communication clarity.
  • Ability to maintain pace and quality during long call blocks.
  • Comfort working in a metrics-driven, highly structured environment.
  • Reliable internet connection and ability to pass a technical setup test.
  • Familiarity with Five9 or Ricochet 360 is a plus.
Technical Requirements
  • Computer (NOT Chromebook)
    • Windows 10 or 11
    • Mac iOS 12+
  • Google Chrome
  • Stable primary internet connection + a second independent backup source (e.g., mobile hotspot from a different provider). Both sources are required and will be verified at multiple stages of the interview process.
  • Headset + Webcam

What Success Looks Like

  • Consistently meeting or exceeding live transfer benchmarks.
  • Low QA issues with strong script adherence.
  • High reliability and attendance.
  • Effective communication with trainers and team leads.

Opportunity

This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.

Application Process: To be considered for this role these steps need to be followed:
  • Fill in the application form
  • Record a video showcasing your skill sets

Apply