ZipRecruiter

Log In

2

Work From Home Optimum Customer Service Jobs in Raleigh, NC

The Jernigan Agency

WORK FROM HOME

Cary, NC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

next page

Showing results 1-20

All JobsOptimum Customer Service JobsWork From Home Optimum Customer Service JobsWork From Home Optimum Customer Service Jobs in Raleigh, NC

Work From Home Optimum Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do work from home optimum customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for work from home optimum customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home Optimum Customer Service position, and why are they important?

To thrive as a Work From Home Optimum Customer Service representative, you need strong communication skills, problem-solving abilities, and prior experience in customer service, often complemented by a high school diploma or equivalent. Familiarity with CRM software, VoIP phone systems, and basic troubleshooting for home internet or cable services is commonly required. Standout soft skills include patience, active listening, adaptability, and the ability to manage time effectively while working independently. These skills ensure exceptional customer experiences, efficient resolution of issues, and consistent performance in a remote environment.

How to get hired for remote customer service?

To get hired for remote customer service roles, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some positions may prefer prior customer service experience or relevant certifications. Applying through company websites, tailoring your resume to highlight relevant skills, and demonstrating a professional remote work environment can improve your chances of securing a position.

What does a typical day look like for a Work From Home Optimum Customer Service?

A typical day involves handling customer inquiries via phone, chat, or email, providing troubleshooting support for cable, internet, or billing issues, and documenting interactions in the company’s CRM system. You’ll often collaborate with remote supervisors and peers through virtual meetings or messaging platforms to stay updated on product changes, promotions, and company policies. The work is structured around scheduled shifts, but there is flexibility since you work from home. Customer needs can vary throughout the day, so adaptability and multitasking are key to managing multiple cases effectively.

What is a Work From Home Optimum Customer Service?

A Work From Home Optimum Customer Service job involves assisting Optimum customers remotely with billing inquiries, technical support, service changes, and general account issues. Representatives communicate via phone, chat, or email to resolve customer concerns efficiently. This role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services. Employees typically need a reliable home internet connection and a quiet workspace. Training is provided to ensure agents can deliver high-quality customer support.

What are popular job titles related to Work From Home Optimum Customer Service jobs in Raleigh, NC? For Work From Home Optimum Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Work From Home Optimum Customer Service jobs in Raleigh, NC look for? The top searched job categories for Work From Home Optimum Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Work From Home Optimum Customer Service jobs? Cities near Raleigh, NC with the most Work From Home Optimum Customer Service job openings:
Work From Home Optimum Customer Service jobs near you
Infographic showing various Work From Home Optimum Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 73% Full Time, 16% Part Time, 7% Temporary, and 4% Contract. Highlights an 23% In-person, and 77% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Work From Home - Customer Service -Contract Opportunity

Alonja Enterprises LLC

Holly Springs, NC • On-site, Remote

$12 - $15/hr

Full-time

Re-posted 6 days ago

Job description


This isnot atraditional job posting.
We partner with independent contractors who are serious aboutremote work and capable of managing their responsibilities in aprofessional home office environment.
This Opportunity Is Ideal For Individuals Who:
  • Can follow structured systems without hand-holding
  • Show up consistently and on time
  • Understand that remote work requires accountability
Role Overview
  • Provide customer service support via phone
  • Resolve inquiries using established processes
  • Document interactions accurately
  • Maintain performance standards throughout certification andproduction

What You'll Do:
  • Take inbound/outbound calls with professionalism andempathy
  • Help customers resolve basic questions and issues
  • Input data into client systems with accuracy
  • Follow up to ensure customer satisfaction
  • Work towards metrics that can lead to fast-trackpromotions

Requirements
What You Should KnowBefore Applying
  • This isa1099independent contractor opportunity
  • Certificationattendance is mandatory
  • Startup andequipment requirements apply
  • Missingcertification or performance benchmarks may result inremoval
Technical &Workspace Requirements
  • Quiet,distraction-free home workspace
  • Wired high-speedinternet
  • Windows 11 PC (8GB RAM minimum; 16 GB preferred)
  • USB headset andwired internet required prior to start

    • Benefits
    Pay Structure
    • Contract ratestypically range$12-$15/hour, depending onprogram
    • Advancementopportunities are performance-based, not guaranteed

    Thisopportunityrewards consistency, preparation, andfollow-through.

    Apply