Troubleshoot advanced issues across NICE CXone and related applications * Investigate routing ... You'll work alongside experienced technical leaders while partnering with some of the biggest ...
Troubleshoot advanced issues across NICE CXone and related applications * Investigate routing ... You'll work alongside experienced technical leaders while partnering with some of the biggest ...
Conversational AI Chat Bot Developer, Cognigy
Austin, TX · Remote
$140K - $160K/yr
... NICE CXone and CXone Studio experience is nice to have * Team Player and the ability to mentor team members * Desire to work in a fast-paced environment. #LI-DD1 This position is eligible to ...
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Conversational AI Chat Bot Developer, Cognigy
Austin, TX · Remote
$140K - $160K/yr
... NICE CXone and CXone Studio experience is nice to have * Team Player and the ability to mentor team members * Desire to work in a fast-paced environment. #LI-DD1 This position is eligible to ...
... work in a fast-paced environment. Preferred : • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have Company : TTEC Digital is an IT consulting firm that ...
New
... work in a fast-paced environment. Preferred : • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have Company : TTEC Digital is an IT consulting firm that ...
New
Senior Software Engineer - Contact Center Technology
Dresher, PA · Remote
$118K - $156K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Dresher, PA · Remote
$118K - $156K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Conversational AI Chat Bot Developer, Cognigy
Austin, TX · Remote
$140K - $160K/yr
Medical
Dental
Vision
PTO
... NICE CXone and CXone Studio experience is nice to have * Team Player and the ability to mentor team members * Desire to work in a fast-paced environment. $140,000 - $160,000 a year #LI-DD1 This ...
Conversational AI Chat Bot Developer, Cognigy
Austin, TX · Remote
$140K - $160K/yr
Medical
Dental
Vision
PTO
... NICE CXone and CXone Studio experience is nice to have * Team Player and the ability to mentor team members * Desire to work in a fast-paced environment. $140,000 - $160,000 a year #LI-DD1 This ...
Senior Software Engineer - Contact Center Technology
Charlotte, NC · Remote
$119K - $157K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Charlotte, NC · Remote
$119K - $157K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Amarillo, TX · Remote
$112K - $147K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Amarillo, TX · Remote
$112K - $147K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Lake Mary, FL · Remote
$107K - $141K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Lake Mary, FL · Remote
$107K - $141K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Athens, GA · Remote
$118K - $155K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Athens, GA · Remote
$118K - $155K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Conversational AI Chat Bot Developer, Cognigy
Austin, TX · On-site +1
$140K - $160K/yr
Medical
Dental
Vision
PTO
... NICE CXone and CXone Studio experience is nice to have * Team Player and the ability to mentor team members * Desire to work in a fast-paced environment. $140,000 - $160,000 a year #LI-DD1 This ...
Conversational AI Chat Bot Developer, Cognigy
Austin, TX · On-site +1
$140K - $160K/yr
Medical
Dental
Vision
PTO
... NICE CXone and CXone Studio experience is nice to have * Team Player and the ability to mentor team members * Desire to work in a fast-paced environment. $140,000 - $160,000 a year #LI-DD1 This ...
Senior Software Engineer - Contact Center Technology
Chicago, IL · Remote
$126K - $166K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
Senior Software Engineer - Contact Center Technology
Chicago, IL · Remote
$126K - $166K/yr
Medical
Dental
Vision
Retirement
Develop integrations between NICE CXone and internal systems using APIs, event-driven architectures ... Work with PostgreSQL and other data technologies to design efficient, reliable data models. Develop ...
You will work across multiple domains, functions, and industry verticals, moving fluidly between ... Lead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping ...
You will work across multiple domains, functions, and industry verticals, moving fluidly between ... Lead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping ...
Work From Home
Virginia Beach, VA · On-site +1
Medical
Life
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
Work From Home
Virginia Beach, VA · On-site +1
Medical
Life
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
Work From Home
Virginia Beach, VA · On-site +1
Medical
Life
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
Work From Home
Virginia Beach, VA · On-site +1
Medical
Life
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
WORK FROM HOME
Springfield, MA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...
WORK FROM HOME
Springfield, MA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...
WORK FROM HOME
Wichita, KS · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...
WORK FROM HOME
Wichita, KS · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...
WORK FROM HOME
Saint Paul, MN · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...
WORK FROM HOME
Saint Paul, MN · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...
... from their NICE solutions, specifically Quality, (Interaction / Speech / Text) Analytics and AI ... Familiarity with NICE CXone, Enlighten Interaction Analytics, Nexidia, or comparable Interaction ...
... from their NICE solutions, specifically Quality, (Interaction / Speech / Text) Analytics and AI ... Familiarity with NICE CXone, Enlighten Interaction Analytics, Nexidia, or comparable Interaction ...
Work From Home
Virginia Beach, VA · On-site +1
Medical
Life
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
Work From Home
Virginia Beach, VA · On-site +1
Medical
Life
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
WORK FROM HOME
High Point, NC · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...
WORK FROM HOME
High Point, NC · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...
Work From Home Nice Cxone information
See salary details
$12K - $18.6K
1% of jobs
$18.6K - $25.2K
0% of jobs
$25.2K - $31.8K
11% of jobs
$31.8K - $38.4K
12% of jobs
$39.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45K
15% of jobs
$45K - $51.5K
2% of jobs
$51.5K - $58.1K
1% of jobs
$58.1K - $64.7K
2% of jobs
$64.7K - $71.3K
1% of jobs
The median wage is $72.8K / yr.
$71.3K - $77.9K
24% of jobs
$79.2K is the 75th percentile. Wages above this are outliers.
$77.9K - $84.5K
31% of jobs
$12K
$61.2K
$84.5K
How much do work from home nice cxone jobs pay per year?
As of Aug 13, 2026, the average yearly pay for work from home nice cxone in the United States is $61,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $79,500.00 per year, depending on experience, location, and employer.
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Cities with the most Work From Home Nice Cxone job openings:
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States with the most job openings for Work From Home Nice Cxone jobs include:
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The top searched job categories for Work From Home Nice Cxone jobs are:
Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Sr AI-Driven Enterprise Support Engineer
Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)
The Future of Enterprise Support Starts Here
What if support wasn't measured by how many tickets you close, but by the outcomes you create?
At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building customer trust, and driving strategic outcomes.
This isn't a traditional support engineering role.
It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI.
You'll partner with some of the world's most recognizable brands, leverage cutting-edge AI tools built specifically for support operations, and serve as the technical quarterback for a portfolio of enterprise customers running mission-critical contact center technology.
If you're equally comfortable troubleshooting a complex technical issue and leading a strategic customer conversation, we want to talk.
Why This Role Is Different
Most support organizations ask engineers to manage tickets.
We're asking you to manage outcomes.
You'll leverage AI-powered assistants that surface insights, identify patterns, summarize account activity, and provide technical context-allowing you to focus on relationship building, critical thinking, and technical leadership.
Rather than sitting in a reactive queue, you'll own customer success from a support perspective, combining deep technical expertise with strategic account ownership.
You'll help shape a role that doesn't exist in most organizations today.
What You'll Do
Own Enterprise Customer Relationships
Required Experience
You'll join a highly supportive leadership team known for investing in people, collaboration, and growth. You'll work alongside experienced technical leaders while partnering with some of the biggest brands in the world.
Most importantly, you'll help build a new operating model for enterprise support at a company leading the conversation around AI-powered customer experience.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Sr AI-Driven Enterprise Support Engineer
Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)
The Future of Enterprise Support Starts Here
What if support wasn't measured by how many tickets you close, but by the outcomes you create?
At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building customer trust, and driving strategic outcomes.
This isn't a traditional support engineering role.
It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI.
You'll partner with some of the world's most recognizable brands, leverage cutting-edge AI tools built specifically for support operations, and serve as the technical quarterback for a portfolio of enterprise customers running mission-critical contact center technology.
If you're equally comfortable troubleshooting a complex technical issue and leading a strategic customer conversation, we want to talk.
Why This Role Is Different
Most support organizations ask engineers to manage tickets.
We're asking you to manage outcomes.
You'll leverage AI-powered assistants that surface insights, identify patterns, summarize account activity, and provide technical context-allowing you to focus on relationship building, critical thinking, and technical leadership.
Rather than sitting in a reactive queue, you'll own customer success from a support perspective, combining deep technical expertise with strategic account ownership.
You'll help shape a role that doesn't exist in most organizations today.
What You'll Do
Own Enterprise Customer Relationships
- Serve as the primary technical support partner for a portfolio of enterprise customers
- Build trusted relationships with technical and operational stakeholders
- Conduct account reviews, identify trends, and proactively address risks
- Help customers maximize the value of their NICE investments
- Partner closely with Customer Success, Services, Product, and Engineering teams
- Troubleshoot advanced issues across NICE CXone and related applications
- Investigate routing, telephony, analytics, integrations, APIs, and platform performance
- Act as the quarterback for escalations, coordinating SMEs and Engineering teams when necessary
- Drive issues to resolution while maintaining exceptional customer communication
- Translate technical complexity into clear business outcomes
- Utilize AI-driven tools to accelerate investigations and customer insights
- Review AI-generated recommendations and apply technical judgment
- Provide feedback that helps improve support automation capabilities
- Use AI-powered account intelligence to identify opportunities and risks proactively
- Help establish best practices for AI-augmented customer support
- Share customer feedback directly with Product and AI teams
- Help define how emerging AI support capabilities are used at enterprise scale
- Contribute to knowledge management and support process innovation
- Mentor peers and promote operational excellence
Required Experience
- 6+ years supporting enterprise SaaS, cloud, CCaaS, or contact center technologies
- Experience owning customer-facing technical relationships
- Strong troubleshooting and problem-solving capabilities
- Experience managing complex escalations and cross-functional resolution efforts
- Familiarity with APIs, integrations, logs, and platform diagnostics
- Ability to communicate effectively with both technical and business stakeholders
- NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms
- Technical Account Management (TAM) experience
- Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions
- Salesforce, ServiceNow, Dynamics 365, or CRM integrations
- Experience leveraging AI tools in technical support or customer-facing environments
- Love solving difficult customer problems
- Enjoy building trusted relationships with enterprise stakeholders
- See AI as a tool that amplifies your effectiveness
- Want ownership instead of a ticket queue
- Are excited to help create something new rather than inherit something established
You'll join a highly supportive leadership team known for investing in people, collaboration, and growth. You'll work alongside experienced technical leaders while partnering with some of the biggest brands in the world.
Most importantly, you'll help build a new operating model for enterprise support at a company leading the conversation around AI-powered customer experience.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.