As a work from home mystery shopper, your job is to evaluate the sales experience of a company from a remote position. Your responsibilities may include reviewing an online checkout experience, posing as a customer when requesting a service call, evaluating the telephone manners of agents, and otherwise testing aspects of a virtual sales process. Recently, this position has expanded to focus on new services offered by businesses, such as grocery stores that pack and deliver products directly to homes. Some work from home mystery shoppers evaluate other industries, including health care and social care services.