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Work From Home It Support Technician Jobs in Chicago, IL

Sentinel Benefits

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Proven ability to work independently and collaboratively in fast-paced environments. * Experience ... Since 1982, Sentinel has grown from providing technology maintenance services to our current ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Proven ability to work independently and collaboratively in fast-paced environments. * Experience ... Since 1982, Sentinel has grown from providing technology maintenance services to our current ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Proven ability to work independently and collaboratively in fast-paced environments. * Experience ... Since 1982, Sentinel has grown from providing technology maintenance services to our current ...

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Work from Home Veterinary Technician

Skokie, IL · Remote

$17/hr

Shift duration is generally restricted to no more than 6 hours per day to help support work-life ... technology-driven, on-demand solutions since 2013. Serving pet parents in the U.S. and Canada ...

WHISKERS WORLDWIDE LLC

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Work from Home Veterinary Technician

Skokie, IL · Remote

$17/hr

Shift duration is generally restricted to no more than 6 hours per day to help support work-life ... technology-driven, on-demand solutions since 2013. Serving pet parents in the U.S. and Canada ...

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Work From Home It Support Technician information

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$14

$25

$38

How much do work from home it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home it support technician in Chicago, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home IT Support Technician, and why are they important?

To thrive as a Work From Home IT Support Technician, you need solid knowledge of computer hardware, operating systems, networking fundamentals, and troubleshooting, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and collaboration platforms such as TeamViewer, Zendesk, and Microsoft Teams is typically required. Excellent communication, problem-solving abilities, and self-motivation are crucial soft skills for delivering effective remote support and building user trust. These competencies ensure timely resolution of technical issues, minimize downtime, and maintain seamless operations in a distributed work environment.

What are some common challenges faced by Work From Home IT Support Technicians, and how can they be addressed?

Work From Home IT Support Technicians often encounter challenges such as remote troubleshooting limitations, communication barriers, and managing multiple support requests simultaneously. Since you can't physically access user devices, effective use of remote access tools and clear, patient instructions are crucial. Staying organized with ticketing systems, maintaining regular communication with both users and team members, and proactively updating your technical knowledge can help you overcome these obstacles and ensure efficient support delivery.

What does a Work From Home IT Support Technician do?

A Work From Home IT Support Technician provides technical assistance to users remotely, helping them resolve issues related to computers, software, networks, and other IT equipment. They typically communicate with clients or employees via phone, chat, or remote desktop tools to diagnose and fix problems. Their responsibilities may include troubleshooting hardware and software issues, installing updates, maintaining security protocols, and ensuring smooth operation of IT systems. Working from home allows them to assist users from any location while maintaining productivity and efficiency.

Can an IT support technician work from home?

Yes, many IT support technicians can work from home, especially those providing remote assistance, troubleshooting, and support through remote desktop tools and ticketing systems. However, some roles may require on-site presence for hardware repairs or network setup, and employers often look for strong communication skills and relevant certifications like CompTIA A+ or Network+ for remote work suitability.

What is the difference between Work From Home It Support Technician vs Help Desk Technician?

AspectWork From Home It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, home officeOn-site or remote, depending on company
Industry UsageIT services, tech support companiesIT support, customer service roles
Job FocusTechnical troubleshooting, remote supportCustomer assistance, issue resolution

Both roles involve technical support and require similar certifications, but the Work From Home It Support Technician primarily provides remote technical assistance, while the Help Desk Technician may work on-site or remotely, focusing more on customer service and issue resolution. The remote nature of the Work From Home role offers flexibility, whereas Help Desk roles can be more varied in location.

What are popular job titles related to Work From Home It Support Technician jobs in Chicago, IL? For Work From Home It Support Technician jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Work From Home It Support Technician jobs in Chicago, IL look for? The top searched job categories for Work From Home It Support Technician jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Work From Home It Support Technician jobs? Cities near Chicago, IL with the most Work From Home It Support Technician job openings:
Work From Home It Support Technician jobs near you

AV / IT Support Engineer

Sentinel Benefits

Deerfield, IL • On-site, Remote

$40 - $45/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Audio Visual And It Support Engineer

We are looking for a proactive and technically skilled Audio Visual and IT Support Engineer to join our IT Infrastructure team. This role is critical in supporting and optimizing enterprise collaboration and conferencing technologies, with a strong focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions such as Crestron and Polycom Studio series. The ideal candidate will combine technical expertise with exceptional communication skills to deliver seamless support, including executive-level assistance.

This is a contract to hire position located onsite in Deerfield, IL

Qualifications

Required:

  • 2+ years of experience in IT infrastructure or technical support roles.
  • Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony).
  • Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints).
  • Experience with Crestron AV control systems and Polycom Studio X50.
  • Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio.
  • Working knowledge of Microsoft 365 administration.
  • Excellent troubleshooting skills and ability to communicate technical concepts clearly.
  • Proven ability to work independently and collaboratively in fast-paced environments.
  • Experience supporting executive-level users with professionalism and responsiveness.
  • Strong written and verbal communication skills.
  • The candidate must have a car, as this position requires travel between locations
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

Preferred:

  • Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming.
  • Experience with Zoom CRC or similar conferencing connectors.
  • Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
  • Experience supporting hybrid work environments and remote collaboration technologies

We focus on candidates that display our "ACE" factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range: $40-$45 per hour

What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we'd like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

The "Know Your Rights" Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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