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Work From Home Inbound Outbound Call Center Jobs in Rochester, NY

Ballard Agency

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Remote Sales Representative (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

In addition to industry-leading online training and working from home, each office conducts real ... We do not cold call, prospect, or sell door to door. There are incredible advancement opportunities.

HMG Careers

Sales Consultant Remote

Bloomfield, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Work From Home Inbound Outbound Call Center information

See Rochester, NY salary details

$12

$19

$29

How much do work from home inbound outbound call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for work from home inbound outbound call center in Rochester, NY is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a work from home inbound outbound call center position?

To thrive as a Work From Home Inbound Outbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with CRM software, VOIP phone systems, and basic computer proficiency is often required, and some employers may prefer prior call center experience or certifications in customer service. Strong organizational skills, patience, and the ability to remain calm under pressure are critical soft skills for this position. These qualifications are important because they help ensure efficient, professional, and customer-focused service, even in a remote environment.

What is a work from home inbound outbound call center?

A Work From Home Inbound Outbound Call Center job involves handling incoming and outgoing calls for a company remotely. Inbound calls typically include customer inquiries, support requests, or order processing, while outbound calls may involve sales, follow-ups, or surveys. Agents use a computer, headset, and internet connection to interact with customers. Strong communication skills and the ability to work independently are essential. Many companies provide training and scripts to help employees succeed in their roles.

What are some common challenges faced by work from home inbound outbound call center representatives, and how can they be managed?

A frequent challenge in work-from-home call center roles is managing distractions and maintaining productivity in a home environment. Representatives may also encounter high call volumes, difficult customers, and the need to quickly switch between different tasks or types of calls. Staying organized with a dedicated, quiet workspace and adhering to a set schedule can help manage these challenges. Utilizing provided training resources and maintaining regular virtual communication with supervisors and teammates also supports successful performance and a sense of team collaboration.

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For Work From Home Inbound Outbound Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Work From Home Inbound Outbound Call Center jobs in Rochester, NY look for?

The top searched job categories for Work From Home Inbound Outbound Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Work From Home Inbound Outbound Call Center jobs?

Cities near Rochester, NY with the most Work From Home Inbound Outbound Call Center job openings:

Work From Home Inbound Outbound Call Center jobs near you
Infographic showing various Work From Home Inbound Outbound Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,683 per year, or $19.1 per hour.

Service Representative - Time and Attendance

Paychex

Rochester, NY • On-site, Remote

$15.50 - $21/hr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

235th of 491 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.


Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions

Qualifications
  • Bachelor's Degree - Preferred
  • Customer Service - Preferred
  • Communication - Preferred
  • Multitasking - Preferred
  • Troubleshooting (Problem Solving) - Preferred
  • Problem Solving - Preferred
  • Call Center Experience - Preferred
  • Inbound Calls - Preferred
  • Payroll Processing - Preferred
  • Data Entry - Preferred
  • Customer Inquiries - Preferred
  • Tax Laws - Preferred
  • Customer Relationship Management - Preferred
  • Human Resources Information System (HRIS) - Preferred
  • Customer Support - Preferred
  • Billing - Preferred

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree - Preferred
      • Customer Service - Preferred
      • Communication - Preferred
      • Multitasking - Preferred
      • Troubleshooting (Problem Solving) - Preferred
      • Problem Solving - Preferred
      • Call Center Experience - Preferred
      • Inbound Calls - Preferred
      • Payroll Processing - Preferred
      • Data Entry - Preferred
      • Customer Inquiries - Preferred
      • Tax Laws - Preferred
      • Customer Relationship Management - Preferred
      • Human Resources Information System (HRIS) - Preferred
      • Customer Support - Preferred
      • Billing - Preferred
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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