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Work From Home Inbound Outbound Call Center Jobs in Rochester, NY

HMG Careers

Remote Client Sales Advocate

Rochester, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales Coordinator Remote

Piffard, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales Coordinator Remote

Port Gibson, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Remote Sales and Service Advisor

Hemlock, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales Consultant Remote

Bloomfield, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales and Service Agent Remote

Rochester, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Work From Home Inbound Outbound Call Center information

See Rochester, NY salary details

$12

$19

$29

How much do work from home inbound outbound call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for work from home inbound outbound call center in Rochester, NY is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.07 per hour, depending on experience, location, and employer.

What is a work from home inbound outbound call center?

A Work From Home Inbound Outbound Call Center job involves handling incoming and outgoing calls for a company remotely. Inbound calls typically include customer inquiries, support requests, or order processing, while outbound calls may involve sales, follow-ups, or surveys. Agents use a computer, headset, and internet connection to interact with customers. Strong communication skills and the ability to work independently are essential. Many companies provide training and scripts to help employees succeed in their roles.

What are the key skills and qualifications needed to thrive in a work from home inbound outbound call center position?

To thrive as a Work From Home Inbound Outbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with CRM software, VOIP phone systems, and basic computer proficiency is often required, and some employers may prefer prior call center experience or certifications in customer service. Strong organizational skills, patience, and the ability to remain calm under pressure are critical soft skills for this position. These qualifications are important because they help ensure efficient, professional, and customer-focused service, even in a remote environment.

What are some common challenges faced by work from home inbound outbound call center representatives, and how can they be managed?

A frequent challenge in work-from-home call center roles is managing distractions and maintaining productivity in a home environment. Representatives may also encounter high call volumes, difficult customers, and the need to quickly switch between different tasks or types of calls. Staying organized with a dedicated, quiet workspace and adhering to a set schedule can help manage these challenges. Utilizing provided training resources and maintaining regular virtual communication with supervisors and teammates also supports successful performance and a sense of team collaboration.

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Work From Home Inbound Outbound Call Center jobs near you
Infographic showing various Work From Home Inbound Outbound Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,683 per year, or $19.1 per hour.

Business Development Executive (Remote - US Based)

Sutherland

Rochester, NY • Remote

Full-time

Re-posted 20 days ago

Job description

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Job Description

The Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients.

KEY RESPONSIBILITIES:

  • Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
  • Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
  • Consultative Solution Selling: Position Sutherland's digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
  • Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions.
  • Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
  • Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
  • Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
  • Operational Excellence: Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.
Qualifications

A. Education & Experience

  • Bachelor's or master's degree in business, Data Science, Technology, or related field.
  • Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment.
  • Familiarity with BPO, IT services, or enterprise solutions preferred.

B. Critical Competencies

  • Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.
  • Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies.
  • Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases.
  • Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends.
  • Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics.
  • Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly.
  • Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration.
  • Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers.

Key Result Areas (KRAs):

Measure of Success

  • Pipeline Growth & Health;
    • Growth in qualified opportunities across all services
  • Revenue Generation;
    • New revenue from digital transformation deals, ACV/TCV targets
  • Lead Conversion Rates;
    • Qualified leads, lead-to-opportunity, and opportunity-to-close conversion rates
  • Consultative Sales Impact;
    • Number of consultative engagements and business cases developed
  • CxO-Level Engagements;
    • Number of strategic, executive-level conversations initiated
  • Market Positioning & Thought Leadership;
    • Participation in industry events, publications, and content contributions
  • Sales Cycle Optimization;
    • Reduction in average deal closure time and dwell time within pipeline stages
  • Operational Efficiency;
    • Proposal-to-win ratio improvements, adherence to pipeline progression KPIs
  • Client Retention & Expansion;
    • Growth in upsell/cross-sell opportunities within existing accounts
Additional Information

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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