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Work From Home First Call Resolution Jobs in Boston, MA

Symmetry

Sales Representative Work From Home

Boston, MA · On-site +1

Sales Representative Work From Home Must be authorized to work in the US, no work visas offered at this time Organization Description: We are currently seeking highly motivated individuals, with a ...

HMG Careers

Work From Home Sales Specialist

Woburn, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Work From Home First Call Resolution information

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$14

$31

$60

How much do work from home first call resolution jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for work from home first call resolution in Boston, MA is $31.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $39.18 per hour, depending on experience, location, and employer.

What is a work from home first call resolution?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.

What are the key skills and qualifications needed to thrive as a work from home first call resolution agent?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote first call resolution work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are popular job titles related to Work From Home First Call Resolution jobs in Boston, MA?

For Work From Home First Call Resolution jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Work From Home First Call Resolution jobs in Boston, MA look for?

The top searched job categories for Work From Home First Call Resolution jobs in Boston, MA are:

What cities near Boston, MA are hiring for Work From Home First Call Resolution jobs?

Cities near Boston, MA with the most Work From Home First Call Resolution job openings:

Work From Home First Call Resolution jobs near you

Sales Representative Work From Home

Symmetry

Boston, MA • On-site, Remote

Full-time, Part-time

Re-posted 21 days ago

Job description

Sales Representative Work From Home
Must be authorized to work in the US, no work visas offered at this time
Organization Description:
We are currently seeking highly motivated individuals, with a passion for helping families to join our team. We have full-time and part-time career opportunities with the option to work from home or in-person. Looking for those starting at entry level to highly experienced representatives.
The Lamarque Agency was established with the goal to help protect families and individuals from the unexpected with personalized life insurance coverage. We have a warm lead system, provide a mentoring agent and give you complete control and autonomy of your schedule. We are looking for candidates who share the same core values as we do. Our perfect candidate will be self-motivated and driven.
"Own your Career and Build your Lifestyle, Proven Sales System, Set Your Own Schedule!"
Job Details:
This is a commission based sales position. The average commission is around $600 per sale and agents sell anywhere from 2 to 10 sales per week (depending on part-time/full-time status). These calculations are based on the starting commission level. A 5% raise in commission is attainable every two months based on production.
Responsibilities:
You will need to be willing to obtain a Life Insurance license if you don't currently hold one.
Requirements:
INNOVATION: We are a people and tech company developing a new model in a world of traditional insurance sales. With an ever changing market and the proliferation of social media our business model is more lucrative than ever before.
FINANCIAL INDEPENDENCE: We are passionate about creating an entrepreneurial platform for both personal producers who desire an active six figure income and builders who want to create a passive income stream where the sky's the limit.
LEADERSHIP: Our mission is to serve our agents by providing access to warm leads and a simple, yet, sophisticated selling system coupled with unparalleled support and leadership. We build leaders!
PRODUCT PORTFOLIO: Our carriers and their products are selected from the BEST in the industry and serve our primary markets of Mortgage Protection, Final Expense, Annuities and Index Universal Life. Our top rated carriers include Foresters, United Home Life, SBLI, Mutual of Omaha, Americo, and American Amicable.
Lamarque Agency | Regional Sales Manager
No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.
SFG0031320
Symmetry Financial Group logo

About Symmetry Financial Group

Sourced by ZipRecruiter

Symmetry Financial Group is a leading insurance marketing organization based in Asheville, North Carolina, USA, specializing in life insurance, mortgage protection, retirement protection, and debt elimination services. The company was established in 2009 by co-founders Brandon Ellison, Brian Pope, and Casey Watkins to cater to families requiring personal protection and financial security. With a nationwide footprint, Symmetry has become a significant player in the insurance and financial services industry. Symmetry Financial Group's mission revolves around making a positive and lasting impact on the families they serve across the nation. It is built around core values which they call 'The Symmetry Way' – Relationships matter, People come first, Family, and Serve others.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Swannanoa, NC, US

Year founded

2009

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